Water Blogged

With the upcoming Day Without Water on October 10, San Jose Water is really looking at the value of water in our lives. We use it every single day, whether it’s to drink, clean, or cook. But have you ever wondered what else we need water for?

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By day, Dave Wilson i

We are proud to serve over one million customers with high quality, life-sustaining water along with exceptional customer service. On top of that, we are always committed to supplying water that meets or surpasses all state and federal drinking standards. But what steps do we take to ensure that our water is safe, and how do we determine overall water quality? We take three main factors into account.

The month of September is here! Children are back in school, the leaves are beginning to change, and South Bay weather is cooling off. September also marks the beginning of National Preparedness Month.

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Anyon

San Jose Water (SJW) is pleased to have reached a proposed resolution with the Consumer Protection and Enforcement Division (CPED) of the California Public Utilities Commission (CPUC) regarding the investigation into some of our past billing practices.

In 2017, a customer brought billing concerns to our attention. The issue involved the lack of proration of monthly service charges when they changed within a billing cycle. 

The CPUC issued an Order Instituting Investigation (OII) in September 2018.  The proposed resolution to the OII provides for the following:

Nestled in Sanborn County Park, in the Santa Cruz Mountains southeast of San Jose, lies Lake Ranch - a 70 million gallon water storage reservoir owned and operated by San Jose Water. You’re probably aware that there are many lakes in the Santa Cruz mountains, but did you know that this reservoir was constructed 144 years ago? It was originally built to meet the growing water demand for the town of Los Gatos.

San Jose Water is committed to infrastructure improvements that optimize the balance between levels of service, impact on rates, and risk. We use innovative solutions to manage assets and leverage cutting-edge technology to make effective decisions and meet or exceed all water treatment standards so that we deliver the best water possible to our customers, 24/7. Here's an overview of the projects in progress this year alone.