Effective: January 1, 2020
Last updated: June 30, 2021
- Collected Information and Usage:
SJWC collects and uses information you provide to us or that we learn from your use of the Website.
Personal Information You Submit to SJWC:
If you choose to enroll or register for our various services, submit an employment application, or submit an inquiry, you may be asked to provide personal information (e.g. account number, name, address, phone number, Social Security Number and email address). The personal information provided enables you to access our various services offered on the Website, allows SJWC to process your employment application, and helps SJWC deliver better customer service.
We may use your personal information to respond to an inquiry you submitted, provide our services, or keep you informed about SJWC and its services. Subject to certain nondisclosure obligations that we have pursuant to the rules and regulations of the California Public Utilities Commission, we may disclose pertinent information to certain sanitation utilities or to certain energy utilities. We may also disclose such information to debt collection agencies.
Unless otherwise provided herein, we will not disclose your personal information to third parties without your written consent (which may be obtained electronically, such as by email or click-to- accept), unless we reasonably believe the disclosure is essential to SJWC’s business or to provide services to you, including but not limited to (i) where such disclosure is necessary to comply with applicable law or legal processes, (ii) collect unpaid bills, (iii) obtain and provide credit reporting information, (iv) provide home emergency services insurance, or (iv) resolve disputes.
Automatically Collected Information:
SJWC automatically receives certain types of information whenever you interact with our Website, such as your internet protocol address and browser type. We may use this information to (i) diagnose Website technical problems, (ii) facilitate your use of the Website, or
(iii) track aggregate traffic patterns throughout the Website.
We may also use third party service providers in order to analyze automatically collected information to help us better understand our users’ needs and experience and to build, optimize and maintain our Website with user feedback.
Do Not Track Signals:
“Do Not Track” signals are used by some web browsers to attempt to limit tracking related to your visit to a website. California Business & Professions Code Section 22575(b) (as amended effective January 1, 2014) provides that California residents are entitled to know how SJWC responds to “Do Not Track” browser settings. SJWC does not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed. We may honor “Do-Not-Track” signals in the future.
Summary of Information Practices:
The following table summarizes our personal information collection, use, and sharing practices in the preceding 12 months. As reflected in this table, we may share your personal information with a variety of outside entities.
Category of Personal Information Collected
Categories of Sources
Commercial/ Business Purpose
Categories of Third Parties with Whom SJWC Shares PI
Full name, address, email address, phone number, account number, Social Security Number
Processing or fulfilling orders and transactions; providing customer service; processing employment applications; marketing additional insurance related services
Certain sanitation or energy utilities, debt collection agencies, and insurance providers
Unique identifiers or personal identifiers
IP address, unique online identifiers, cookies, and persistent customer identifier
You, our third-party cookies and other tracking technologies on our Website
Diagnosing Website technical problems; facilitating your use of the Website; tracking aggregate traffic patterns throughout the Website; tracking individual customers across their account(s); analyzing users’ needs and experience to build, optimize and maintain our Service, personalize our Website and make recommendations; processing or fulfilling orders and transactions
Service providers, data analytic providers
Information about SJWC services purchased, obtained, or considered
Processing or fulfilling orders and transactions
Internet and other network activity
Facilitating use of the Website; diagnosing Website technical problems; tracking aggregate traffic patterns through the Website
Short-term, transient use to determine applicable service area alert
Audio, electronic, visual, or similar information
Video Images, Photos, Voicemail
Processing or fulfilling orders and transactions and customer service
Professional or employment- related information
Employment history on employment application
Processing employment application
Service providers, such as HR vendors
Employment history on employment application
Processing employment application
Service providers, such as HR vendors
Sale of Personal Information: SJWC and our business partners share certain information to offer you related services that may be deemed a “sale” of personal information under the California Consumer Privacy Act (“CCPA”). This includes working with third parties that provide you home emergency services insurance.
SJWC also uses tracking technologies for the purpose of tracking and reporting statistics about Website traffic and Website activity to enhance your online experience. These types of sharing may also be deemed a “sale” of personal information under the CCPA.
- Children's Privacy:
Children under 13 years of age should not send any information about themselves to SJWC. If we learn that a child under 13 years of age submits information through any part of the Website, we will attempt to delete this information as soon as possible. With the written consent of a parent or guardian of a child, we collect photographs taken at SJWC-sponsored booths at community events which may contain photographs of children.
We do not and will not sell the personal information of minors under 16 years of age without affirmative authorization.
- Links to Third Party and Co-Branded Websites:
The Website may contain links to third party websites. Please be aware that SJWC is not responsible for and cannot control the information displayed on or privacy practices of these other sites. We encourage you to read the privacy policies for these other websites, as they may differ from ours.
- California Residents:
Effective January 1, 2020, if you are a California resident, you have the right to know what personal information we collect, use, disclose or sell about you under the CCPA. Additionally, you have the right to access and delete your personal information.
To exercise these privacy rights and choices, please follow the instructions below:
- How to request access to your personal information: You may request access to your personal information twice in a 12-month period. To do so, please complete the webform in the San Jose Water Company Privacy Rights Portal, email us email@example.com with the subject heading “California Privacy Rights,” or call (888) 266-5885. In response, we will produce a report responsive to your request detailing the personal information we have collected, disclosed, and/or sold about you. This report will be delivered by mail or electronically at your request. Note, we may not always be able to fully address your request, for example, if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way. Please be aware that not all information sharing is covered by the California Privacy Rights requirements and only information on covered sharing will be included in our response.
- How to request deletion of your personal information: You may request that we delete the personal information we have collected and/or maintained about you. To do so, please complete the webform in the San Jose Water Company Privacy Rights Portal, email us firstname.lastname@example.org, or call (888) 266-5885. Note, we may need to retain certain personal information as permitted by law, such as to complete the transaction for which the personal information was collected, provide a requested good or service, detect security incidents, protect against malicious, deceptive, fraudulent or illegal activities, comply with legal obligations or to enable solely internal uses that are reasonably aligned with your expectations or lawful within the context in which you provided the information.
- How to opt-out of the sale of personal information: We and our business partners share certain information to offer you related services that may be deemed as a sale of personal information under the CCPA. This includes working with third parties that provide you home emergency services insurance. To opt-out of the sale of your personal information, please click Do Not Sell My Personal Information, fill out the webform at theSan Jose Water Company Privacy Rights Portal, or call at (888) 266-5885.
We reserve the right to charge a fee where permitted by law, for instance, if your request is manifestly unfounded or excessive. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Verification: Please note, we will take steps to verify your identity before fulfilling any of the above requests. If you maintain an account with us, we will verify your identity through existing authentication practices for the account. If you are not a registered customer, we will verify your identity by matching two or three data points that you provide with data points that we maintain and have determined to be reliable for the purposes of verification (e.g., email address, any information you may have previously provided SJWC and a declaration under penalty of perjury verifying your identity). If we are unable to verify your identity, we will let you know.
Authorized Agents: Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to you or your minor child’s personal information. In order to designate an authorized agent to make a request on your behalf, you must provide written proof that you have consented to this designation unless the agent has power of attorney pursuant to California Probate Code sections 4000-4465. You must also verify your identity directly with us by providing a copy of your government issued identification.
Response Timing and Format: We will confirm receipt of a consumer request within 10 days of receipt and will respond to a verified consumer request for personal information within 45 days of receipt. If we require more time (up to 90 days total), we will notify you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your preference.
Anti-Discrimination Right: You have the right to be free from discrimination in product quality, goods or services if you choose to exercise your privacy rights under the CCPA.
- Financial Incentive Notice
We provide referrals for home emergency insurance services (the “Offering”) to prospective and existing customers. Through the Offering, customers may provide us with some personal information (e.g. names, postal addresses) when they opt-in to the Offering. There is no obligation to opt-in and customers may opt-out at any time. The details of the home emergency insurance services are included in the Offering. There is no discounted rate for SJWC services in connection with the Offering.
We offer these referrals, among other things, to enhance our relationship with you so you can enjoy related services. We invest heavily in our marketing and brand, in part, so we can provide programs to our customers. Customer data is valuable to our business only when it is combined with a sufficient number of other customer data and after it is enhanced by our efforts described below. The value to our business of any individual customer’s personal information is dependent on a number of factors, including, for example, whether and to what extent you take advantage of the Offering, whether and to what extent you opt out of the Offering, and whether we are able to enhance the data through our efforts described below. Our ability to create any value from the programs is heavily based on our ability to leverage said intellectual properties. We do not calculate the value of customer data in our accounting statements. We make this good faith estimate for California residents. To the extent we create overall value from our programs to our business that could be directly or reasonably related to the value of customer data, the method for calculating same would include: (1) the expenses associated with the Offering, such as our intellectual property, data analytics, and marketing operations, (2) the expenses related to the collection, retention and enhancement of customer’s personal information, and (3) all other reasonably related expenses.
You can opt-out of the Offering at any time of by following steps outlined in section 4 of this Policy: How to opt-out of the sale of personal information.
You can opt-in to the Offering at any time by contacting us at email@example.com.
- Contact SJWC: