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hydrant illsutration

SJW Hydrant Replacement Program - Here to Protect You!

We're always maintaining our fire hydrants so they are ready for action if an emergency arises. Learn more about the program on our latest blog


Great work by all our customers! You reduced water usage by 16% in July as compared to July 2019. Keep up the wonderful effort. 

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Drought Update

Drought Update

California is facing historic drought conditions after a very dry winter.

For more information, go to www.sjwater.com/drought

There's plenty of info to help all of us get through this drought crisis together.

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sign says sorry walk-in customer service office closed

Office Closed to Walk-In Visitors- Details to Help

Our Customer Service office remains closed to walk-in visits. 

  • You can perform key transactions through our website:
  • Call or email our Customer Advocates for info, help or water emergencies at (408) 279-7900 or customer.service@sjwater.com.
  • Free automated payment service is available at (855) 771-7900.
  • Mail payments to San Jose Water, P.O. Box 7045, Pasadena, CA 91109-7045
  • Mail forms to San Jose Water, 110 W. Taylor Street, San Jose, CA 95110
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Little girl brushing her teeth with orange toothbrush and cup

Water Quality

Our water composition meets or surpasses all state and federal drinking standards. Check out our 2021 Water Quality report.


Looking for information on a possible water source change or general water quality questions? Check out our Water Quality page.


Missed our Water Quality/PFAS webinar? Download a copy of the presentation.

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Same Program. New Name. WRAP is now CAP.

CAP & Billing

If you’re struggling to pay your water bill, we’re here to help!

From CAP to our flexible payment plans and easy new online pay portal, we will work with you.

Contact us at (408) 279-7900 or customer.service@sjwater.com


Use our payment center to pay your San Jose Water bill with Visa, MasterCard and Discover!

Are you in our service area?

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Conservation Way of Life

Conservation

Water is a precious resource. Saving it now means more for generations to come. Conservation can also help you save on your water bill. Learn more: Conservation page.