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Bill Credit from Estimated Billing
Some customers will receive a credit on their bill later this summer due to estimated billing during COVID-19. Those charged in the third tier of water rates on their current bill will have usage recalculated at the lower second tier rate. Learn more at sjwater.com/estimated-billing
SJW is following the Coronavirus (COVID-19) situation closely. Get information about how we are addressing it: sjwater.com/COVID-19
As we continue to deliver safe and reliable water during this time, we appreciate your payment. However, we know many of you have been impacted financially. Below, we have laid out the relief available to customers during this difficult time.
- No water shutoffs
- Flexible and extended payment plans
- No deposit requirements on new service
- WRAP (Water Rate Assistance Program)
- Provides a 15% discount on the total water bill for eligible low-income customers.
- No collection activity for non-payment
Please reach out to us at (408) 279-7900 or firstname.lastname@example.org. We are here to help.
San Jose Water is now accepting Visa, MasterCard and Discover! Get started today and make payments a breeze. Go here to pay!
Meter Reading Resumes
Effective June 1, 2020, SJW resumed meter reading with enhanced safety precautions. Please maintain six feet of distance from our meter readers when you see them out in the field. In light of COVID-19, since March 17, 2020, SJW had suspended meter reading and established estimating billing for the safety of our employees and customers. For more information about this change, read our Frequently Asked Questions.
Protecting Our Employees
While most of our employees are now telecommuting, our front-line employees remain hard at work in the field.
Please practice social distancing guidelines (6 feet away) when you see SJW employees in the field.
After several weeks or more of non-use, stagnant water in building plumbing can cause conditions that increase the risk for growth and spread of Legionella and other biofilm-associated bacteria. Take these preventative measures to protect employees' health when it's safe to open back up.
Get tips on reading your bill, online billing, reading your meter, and related information.
Certain customers are eligible for a 15% discount and/or other rebates and incentives. See if you qualify.
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