Drought Update
June 11, 2021 update:
We are taking the situation very seriously and putting a plan in place as quickly as possible. We continue to follow the lead of Valley Water, and will be asking for a 15% reduction in water usage. This will be formalized in a filing with the CPUC. Although it does take time to implement and gain approval from the CPUC, we recommend that customers begin conserving now.
On June 9, 2021, Valley Water announced mandatory water restrictions affecting Santa Clara County.
Valley Water is asking for a 15% reduction from 2019 levels. Santa Clara County will most likely declare a drought emergency based on Valley Water’s announcement.
What does this mean for our customers?
We are working on a plan to meet customers’ needs in terms of drought requirements and will share this information as soon as possible. Please note that the California Public Utilities Commission must approve any mandatory conservation program before it goes into effect.
Steps SJW currently takes to conserve water:
- Advanced Leak Detection – Using acoustic sensor to find leaks before they become catastrophic
- Flushing Truck – Not wasting water by opening fire hydrants that waste thousands of gallons at a time, uses a closed-loop system
- Infrastructure Investment - Spending $100M per year for main replacements and tank improvements minimizes water loss
- 2020 Draft Urban Water Management Plan - Outlines SJW’s efforts now and into the future for efficient water management
In addition, SJW has several ways to help with conservation, including complimentary water efficiency visits, water-wise gardening info and conservation tips.
Andy Gere, SJW President and Chief Operating Officer, says: “Our customers have always responded to calls for water conservation with a sustained and concerted effort. It’s a strong partnership and SJW is ready to help as we face another drought.”
2020 Water Quality Report
SJW Customers: we welcome you to review our latest annual Water Quality Report.
Read on for all the information you need to know about your water service including precise sampling results, plans for improvements to monitoring, a handy reference guide for common terminology and more.
Million
people
served
Spent on
infrastructure
each year
24 miles of
pipe replaced
per year
Cost of
a gallon
of water
Pay Your Bill Online
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From WRAP to our flexible payment plans and easy new online pay portal, we will work with you.
Contact us at (408) 279-7900 or customer.service@sjwater.com
Understanding Your Water Bill
Billing & Metering 101: get tips on reading your bill, online billing, reading your meter, and much more.
Rates 101: learn more about our rates and the rate setting process.
Water Shutoffs May Resume in 2021
The California Public Utilities Commission has advised SJW that the water shutoff moratorium may end as early as July 1, 2021. This means customers will need to pay their bills to avoid future water shutoffs.
For more information, go to www.sjwater.com/water-shutoffs
Conservation
Water is a precious resource. Saving it now means more for generations to come. Conservation can also help you save on your water bill. Learn how you can conserve on our Conservation page.
Drought Update
California is facing historic drought conditions after a very dry winter.
For more information, go to www.sjwater.com/drought
Water Quality
Our water composition meets or surpasses all state and federal drinking standards. Check out our 2020 Water Quality report.
Looking for information on a possible water source change or general water quality questions? Check out our Water Quality page.
Missed our Water Quality/PFAS webinar? Download a copy of the presentation.
Are you in our service area?
the San Jose Water service area.
COVID-19
Find all resources related to how SJW is addressing the pandemic on our COVID-19 page.
In the News
The Case for Investing in our Infrastructure
In his latest op-ed for San Jose Spotlight, San Jose Water's President and COO Andy Gere discusses the importance of infrastructure investment.
Cost of Capital Application Filing
On May 3, 2021, San Jose Water filed Application 21-05-004 with the California Public Utilities Commission to increase rates to establish its authorized Cost of Capital for the period of January 1, 2022 through December 31, 2024. To learn more, visit our Cost of Capital application page.
General Rate Case Update
The 45-day update now proposes lower numbers on the average monthly residential bill with a 3/4-inch meter.
Virtual Open House Series
Missed one of our recent webinars? Find copies of past presentations here.
For more of the latest SJW buzz, visit our News & Media page.
Pike Tank Replacement Project
Infrastructure improvements are crucial to ensuring the continued health, safety and reliability of your water service. Check out this overview of the recently completed Pike Tank Replacement Project for a peek at your Rate Dollars at Work!