Protecting our water. Securing your future.
At San Jose Water, our mission is simple: to deliver affordable, reliable and sustainable water that puts customers first. Everything we do is evaluated through this lens, from infrastructure planning and partnerships, to financing decisions. With over one million customers in the greater San Jose area, we invest in critical infrastructure to protect and strengthen the water supply for generations to come. For over 160 years, we've safeguarded what's precious. We're committed to continuing to invest in the long-term, well-being of the communities we serve.
Water Rates
2026 Valley Water Rate Increase
Valley Water, the wholesale water provider for Santa Clara County which sets the cost of the water we deliver, increased its water rates on July 1, 2026. These changes affect all water retailers in the county, including SJW.
Other 2026 Water Rate Changes
As of January 1, 2026, CPUC-approved rate increases took effect for SJW customers. Information on 2025 rate changes can be found here.
Smart Water Meter Installations
From 2024-2027, we are installing Smart Meters. Want to know when your smart meter will be installed? Look up your address on the map.
Billing & Payment
PromisePay Payment Plans
SJW has partnered with Promise to provide affordable, flexible, and interest-free payment plans to customers with past due water bills. All new payment plans will be with PromisePay.
In-Person Bill Pay Option for Customers
CheckFreePay® is a convenient way to pay your water bill in-person with cash, with more than 20 locations in our community. Go to our CheckFree page to find one near you!
Service Charge FAQs
What to know about the service charge on your water bill.
Infrastructure & Service Updates
McLaughlin Foundation
Our fluoridation facility is currently offline due to a manufacturer delay and is currently projected to restart service in early 2027. Questions? Please email us.
Williams Station Transition
As part of our commitment to providing the highest quality water, SJW has transitioned from using free chlorine to chloramine as the primary disinfectant for the water supplied by Williams Station wells.
Cambrian Reservoirs
Construction includes two new tanks providing 16 million gallons of modern, seismically resilient water storage to our customers, scheduled to complete in September 2027. Learn more here.
Guide to Your Water Bill in 2026
We created this brief video guide to break down exactly where your dollar goes when it comes to your water bill.
Learn how much of what you pay goes towards water supply rates set by Valley Water, operating costs, infrastructure upgrades and more.
Check out the latest from San Jose Water!
From company updates to industry insights, our News & Media page is your source for what’s happening.
- SJW names two veteran utility leaders to senior roles
Silicon Valley Business Journal | June 11, 2026
Latest Press Releases
SJW announces it has filed its 2025 Consumer Confidence Report (also known as the annual Water Quality Report.)
San Jose Water Bolsters Leadership Team with New Vice President of Regulatory Affairs Carmelitha Bordelon-Taylor and Vice President of Operations Colby Sneed. The appointments strengthen SJW’s commitment to affordable, reliable water and customer-first service.
San Jose Water has reported a strong supplier diversity performance in 2025. Each year, all California regulated utilities are required to submit an annual supplier diversity report to the California Public Utilities Commission (CPUC), outlining their spend with diverse business enterprises in accordance with state policy.
San Jose Water (SJW) today announced a new project to purify recycled water into high-quality drinking water, strengthening Silicon Valley’s long-term access to reliable water supplies and assuring affordability for customers.
SJW has placed the first of two planned 8‑million‑gallon prestressed concrete water storage tanks into service at its Cambrian Station. This milestone follows recent approval from the State of California Division of Drinking Water.
Efforts throughout the past year focused on environmental stewardship, supporting customers, and investing in local communities.
San Jose Water is ensuring residents in the greater San Jose area can enjoy a Thanksgiving meal with the donation of Safeway gift cards as part of its annual Operation Gobble program.
San Jose Water a wholly owned subsidiary of H2O America® (NASDAQ: HTO), announced it has been chosen as a Silicon Valley Business Journal Community Impact honoree, Class of 2025.
About Us
San Jose Water is a regulated private utility which delivers water directly to homes and businesses. It is one of the largest, most technically sophisticated urban water systems in the United States.
Got Water Quality questions? Check out our current annual reports:
Rates & Regulations
San Jose Water’s rates are regulated by the California Public Utilities Commission (CPUC), an independent third party that protects utility customers and ensures rates are fair and reasonable. Our water rates are based on “cost of service,” meaning operating costs are passed through without a markup. Every cost we incur and every cent of savings we achieve is reviewed by the CPUC. Learn more.