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Scam Alert: Water Shutoffs
There have been several reports of people pretending to be San Jose Water employees calling customers and asking them to pay their water bill immediately (to the scammers). They claim that if you do not pay, your water will be shut off. This is a SCAM. SJW is not shutting off any water service for the duration of the COVID-19 pandemic.
Reach out to us at firstname.lastname@example.org or (408) 279-7900 to report a scam or for information about your account.
We Are Here To Help
SJW is assisting our customers affected by COVID-19. As we continue to deliver safe and clean water during this extraordinary time and always, we do appreciate your payment. However, we know that some of our customers have been impacted financially. If you are facing a difficult situation, please contact us to make payment arrangements before your account becomes past due. Our customer service advocates are eager and ready to help you. You may contact us by email at email@example.com or call us at (408) 279-7900.
San Jose Water is suspending meter reading and will begin estimating billing. This is for the safety of our employees and customers. For more information about this change, read our Frequently Asked Questions.
Protecting Our Employees
While most of our employees are now telecommuting, our front-line employees remain hard at work in the field.
Please practice social distancing guidelines (6 feet away) when you see SJW employees in the field.
Get tips on reading your bill, online billing, reading your meter, and related information.
Our water composition meets or surpasses all state and federal drinking standards. Understand what makes water quality high.
In order to follow state and county shelter-in-place orders, as well as to protect the health of our employees per CDC public health guidelines, we are suspending all non-emergency construction activity requiring field support by our engineering and construction teams until further notice. Learn more here.
Certain customers are eligible for a 15% discount and/or other rebates and incentives. See if you qualify.
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