Water Source Change: April 2021
Beginning Monday, April 12, customers on the West Side of SJW’s service area will experience a change in water sources from chloraminated surface water from the Santa Cruz Mountains, to chlorinated groundwater. You may notice some differences in the taste and odor of the water. More information is available on our Water Quality page.
Please know that both sources meet all drinking water standards and are safe to drink.
Beloved Crewleader Marks 50th Anniversary with San Jose Water
We're delighted to celebrate our own José “Joe” Villagomez reaching 50 years of service with SJW!
José has worked in various departments over the years and we're so grateful for his hard work and unique contributions to this company.
Check out the full story in our latest blog.
Million
people
served
Spent on
infrastructure
each year
24 miles of
pipe replaced
per year
Cost of
a gallon
of water
Pay Your Bill Online
Use our payment center to pay your San Jose Water bill with Visa, MasterCard and Discover!
Understanding Your Water Bill
Billing & Metering 101: get tips on reading your bill, online billing, reading your meter, and much more.
Rates 101: learn more about our rates and the rate setting process.
Missed a Payment?
SJW Customers: if you’re struggling to pay your water bill, we’re here to help! From WRAP to our flexible payment plans and easy new online pay portal, we will work with you. Contact us at (408) 279-7900 or customer.service@sjwater.com
Conservation
Water is a precious resource. Saving it now means more for generations to come. Conservation can also help you save on your water bill. Learn how you can conserve on our Conservation page.
Protecting Our Employees
While most of our employees are now telecommuting, our front-line employees remain hard at work in the field.
⚠️ Please practice social distancing guidelines (6 feet away) when you see SJW employees in the field.
COVID-19
Find all resources related to how SJW is addressing the pandemic on our COVID-19 page.
Are you in our service area?
the San Jose Water service area.
In the News
General Rate Case Update
The 45-day update now proposes lower numbers on the average monthly residential bill with a 3/4-inch meter.
SJW Announces Community Donations of $285k in 2020
Read our press release to learn about our continued efforts to enhance our commitment to supplier diversity and more. SJW was recognized as one of the Silicon Valley Business Journal’s Most Philanthropic Companies for 2020.
Virtual Open House Series
Missed one of our recent webinars? Find copies of past presentations here.
For more of the latest SJW buzz, visit our News & Media page.
Belgatos Reservoir Replacement Project
Infrastructure improvements are crucial to ensuring the continued health, safety and reliability of your water service. Check out this overview of the recently completed Belgatos Reservoir Replacement Project for a peek at your Rate Dollars at Work!
What’s in My Water?
Our water composition meets or surpasses all state and federal drinking standards. Check out our 2019 Water Quality report.
Customers in the Saratoga area have had a water source change. Read more on our Water Quality page.
Missed our Water Quality/PFAS webinar? Download a copy of the presentation.
For more information about water quality, visit our Water Quality page.