General Rate Case header graphic

General Rate Case

On January 4, we filed a General Rate Case application for the years 2022-2024. All water companies regulated by the CPUC are required to file this application every three years to ensure that rates accurately reflect the cost of providing service. To learn more, visit our General Rate Case page.

1 Million people served

Million
people
served

$100 Million spent on infrastructure each year

Spent on
infrastructure
each year

24 miles of pipe replaced per year

24 miles of
pipe replaced
per year

Cost of a gallon of water

Cost of
a gallon
of water

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Pay Your Bill Online

Use our payment center to pay your San Jose Water bill with Visa, MasterCard and Discover!

 

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Understanding Your Water Bill

Billing & Metering 101: get tips on reading your bill, online billing, reading your meter, and much more.

Rates 101: learn more about our rates and the rate setting process.

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Missed a Payment?

SJW Customers: if you’re struggling to pay your water bill, we’re here to help! From WRAP to our flexible payment plans and easy new online pay portal, we will work with you. Contact us at (408) 279-7900 or customer.service@sjwater.com

A beautiful residential yard with a variety of plants

Conservation

Water is a precious resource. Saving it now means more for generations to come. Conservation can also help you save on your water bill. Learn how you can conserve on our Conservation page.

SJW staff on the job

Protecting Our Employees

While most of our employees are now telecommuting, our front-line employees remain hard at work in the field.

⚠️ Please practice social distancing guidelines (6 feet away) when you see SJW employees in the field.

A pair of hands washing themselves under a kitchen sink.

COVID-19

Find all resources related to how SJW is addressing the pandemic on our COVID-19 page.

Are you in our service area?

is
the San Jose Water service area.
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Lunch & Learning Webinar. Advanced Leak Detection - Technology Showcase: Listening for Leaks

In the News

Press Releases

Read our February 4th press release on SJW's 2020 community giving!

Virtual Open House Series

Missed one of our recent webinars? Find copies of past presentations here.

SJW Announces Community Donations of $285k in 2020

February 4, 2021 – Read our press release to learn about our continued efforts to enhance our commitment to supplier diversity and more. SJW was recognized as one of the Silicon Valley Business Journal’s Most Philanthropic Companies for 2020.

Bill Inserts

Check out the digital version of our bi-monthly bill insert! In the latest issue, we talk rates updates, bill payment assistance, helping our community during the holidays and more.

For more of the latest SJW buzz, visit our News & Media page.

 

Your Rates at Work: Belgatos Reservoir Expansion

Watch this short video for a rundown of the completion of the Belgatos Reservoir Expansion project!

Glass of Water

What’s in My Water?

Our water composition meets or surpasses all state and federal drinking standards. Check out our 2019 Water Quality report.

Customers in the Saratoga area have had a water source change. Read more on our Water Quality page.

Missed our Water Quality/PFAS webinar? Download a copy of the presentation.

For more information about water quality, visit our Water Quality page.