General Rate Case
On January 4, 2021, we filed a General Rate Case (GRC) application for the years 2022-2024. All water companies regulated by the California Public Utilities Commission (CPUC) are required to file this application every three years to ensure that rates accurately reflect the cost of providing service. To learn more, visit our General Rate Case page.
Water Rates Webinar
Missed our December presentation on rates?
Download a copy of the slides or view the recording on our Virtual Open House Series page to learn more about how water rates are set, what you get for your money, and what to expect in 2021.
COVID-19
Find all resources related to how SJW is addressing the pandemic on our COVID-19 page.
Million
people
served
Spent on
infrastructure
each year
24 miles of
pipe replaced
per year
Cost of
a gallon
of water
Pay Your Bill Online
Use our payment center to pay your San Jose Water bill with Visa, MasterCard and Discover!
Understanding Your Water Bill
Billing & Metering 101: get tips on reading your bill, online billing, reading your meter, and much more.
Rates 101: learn more about our rates and the rate setting process.
Missed a Payment?
SJW Customers: if you’re struggling to pay your water bill, we’re here to help! From WRAP to our flexible payment plans and easy new online pay portal, we will work with you. Contact us at (408) 279-7900 or customer.service@sjwater.com
Conservation
Water is a precious resource. Saving it now means more for generations to come. Conservation can also help you save on your water bill. Learn how you can conserve on our Conservation page.
Protecting Our Employees
While most of our employees are now telecommuting, our front-line employees remain hard at work in the field.
⚠️ Please practice social distancing guidelines (6 feet away) when you see SJW employees in the field.
Work with SJW
See why people love working here, and view our open positions.
Are you in our service area?
is
the San Jose Water service area.![google map showing address]()
the San Jose Water service area.
What’s in My Water?
Our water composition meets or surpasses all state and federal drinking standards. Check out our 2019 Water Quality report.
Customers in the Saratoga area have had a water source change. Read more on our Water Quality page.
Missed our Water Quality/PFAS webinar? Download a copy of the presentation.
For more information about water quality, visit our Water Quality page.
In the News
Virtual Open House Series
Missed one of our recent webinars? Find copies of past presentations here.
Water Blogged
Your rate dollars at work! As we approach the end of the year, we offer a status update of our major infrastructure projects, such as the recently completed Belgatos tank replacement in Los Gatos and ongoing Columbine Station work in San Jose. Each will fortify our system's resiliency, ensuring safe, reliable water service for generations to come.
E-newsletter
Catch the latest on our ongoing virtual events, how our president fared in his "Day without Water" challenge, some feel-good stories from the holiday season and important customer info in our latest edition of SJW "News on Tap."
Bill Insert
Check out the digital version of our bi-monthly bill insert! In the latest issue, we talk rates updates, bill payment assistance, helping our community during the holidays and more.
For more of the latest SJW buzz, visit our News & Media page.