New Customer Portal
Our New Online Bill Pay Portal is Here!
In partnership with Invoice Cloud, you can now enjoy the convenience of 24-hour online bill pay. In addition to accepting major credit cards, you also have the option of utilizing Venmo, Apple Pay, PayPal and Google Pay.
If you are already an auto-pay customer, your account will continue to be paid without any further action. If you want to change your billing information or view your bills, you will need to register on the new customer portal.
To register for an account, simply click Pay Your Bill to set up an account in the new customer portal. This process should take about 5 minutes. Learn more here.
San Jose Water Supports Hawaii Wildfire Relief
The wildfires in Hawaii were devastating to witness. Many lives were lost lives along with significant damage to the communities. San Jose Water has made donations to the Hawaii Community Foundation and the Maui Food Bank. Both are providing resources for disaster response and recovery.
Monte Sereno Infrastructure Update
Heads up Monte Sereno customers: In August, SJW kicked off a water pipeline replacement project in your neighborhood that is expected to run through November 2023. Crews will be replacing aging potable water infrastructure in the area. Impacts to customers could include periodic water outages and increased traffic due to lane closures to accommodate work.
Help Paying Your Water Bill - Up to $15,000
Having trouble paying your water bill? California's Low Income Household Water Assistance Program (LIHWAP) may be able to help.
SJW Happenings: Sign up for our customer newsletter
Get the latest SJW news directly to your Inbox. Head here to sign up for updates: E-Newsletters | San Jose Water
In The News
Latest Press Releases
SJW Infrastructure Upgrades Underway in Monte Sereno with the Hillview Pipeline Replacement Project
Sep 25, 2023
New pipeline installation schedule slated to run through November 2023 as SJW invests in infrastructure.
New Bill Payment Options Launch for SJW Customers
Sep 20, 2023
Get all the details on the the launch of our new customer portal here.
Employee Spotlight: Bill Tuttle
Get to know Bill Tuttle, Vice President of Engineering at SJW in our latest blog!
A Modest Decrease on Your Bill
Recently, you may have seen reports that the CPUC, which oversees SJW and other investor-owned water utilities, decided to reduce a component of your water bill referred to as the “Cost of Capital.” The most important takeaway from this decision is that you will see a modest reduction to your water bill. Learn more here.
Conservation
Water is a precious resource. Saving it now means more for generations to come. Conservation can also help you save on your water bill. Learn more: Conservation page.
How to Read Your Water Meter
This short video guides you through reading your SJW water meter.
CheckFreePay: New Bill Pay Option for Customers
CheckFreePay® is a convenient way to pay your water bill in-person with cash. It is the largest processor of walk-in bill payments in the United States with more than 20 locations in our community. Go to our new CheckFree page to find a location near you!
Drop Box Available for Payments
Our Customer Service office remains closed to walk-in visits. However, we offer the following options to make a payment:
- We have a convenient drop box located outside of our 110 W. Taylor office in San Jose. Check only, no cash please.
- One-time and automated online bill payments
- Free automated payment service at: (855) 771-7900
- Mail forms to: San Jose Water, 110 W. Taylor Street, San Jose, CA 95110
CAP & Billing
If you’re struggling to pay your water bill, we’re here to help!
From CAP to our flexible payment plans and easy new online pay portal, we will work with you.
Contact us at (408) 279-7900 or customer.service@sjwater.com
Use our payment center to pay your SJW bill with Visa, MasterCard and Discover!
Water Quality
Our water composition meets or surpasses all state and federal drinking standards. Check out our 2022 Water Quality report.
Looking for information on a possible water source change or general water quality questions? Check out our Water Quality page.
Missed our Water Quality/PFAS webinar? Download a copy of the presentation.
Are you in our service area?
the San Jose Water service area.