As we continue to deliver safe and reliable water during this time, we appreciate your payment. However, we know many of you have been impacted financially. Below, we have laid out the relief available to customers during this difficult time.

• No water shutoffs
• Flexible and extended payment plans
• No deposit requirements on new service
• WRAP (Water Rate Assistance Program)
  • Provides a 15% discount on the total water bill for eligible low-income customers.
• No collection activity for non-payment

Please reach out to us at (408) 279-7900 or customer.service@sjwater.com. We are here to help.

There have been several reports of people pretending to be San Jose Water employees calling customers and asking them to pay their water bill immediately (to the scammers). They claim that if you do not pay, your water will be shut off. This is a SCAM. SJW is not shutting off any water service for the duration of the COVID-19 pandemic.

Reach out to us at customer.service@sjwater.com or (408) 279-7900 to report a scam or for information about your account.

Effective June 1, 2020, SJW resumed meter reading with enhanced safety precautions. Please maintain six feet of distance from our meter readers when you see them out in the field. In light of COVID-19, since March 17, 2020, SJW had suspended meter reading and established estimating billing for the safety of our employees and customers. For more information about this change, read our Frequently Asked Questions.

While most of our employees are now telecommuting, our front-line employees remain hard at work in the field.

Please practice social distancing guidelines (6 feet away) when you see SJW employees in the field.

After several weeks or more of non-use, stagnant water in building plumbing can cause conditions that increase the risk for growth and spread of Legionella and other biofilm-associated bacteria. Take these preventative measures to protect employees' health when it's safe to open back up.

Did you know? Income-qualified customers receive a 15% water bill discount through our Water Rate Assistance Program (WRAP). Click here for more info.

Get tips on reading your bill, online billing, reading your meter, and related information.

Our water composition meets or surpasses all state and federal drinking standards. Understand what makes water quality high.  

Check out a typical day on the job for a Distribution Service Inspector! From locating leaks in mains and service lines to performing hydrant and valve maintenance, we depend on this team to provide the essential service of keeping your water flowing.

Certain customers are eligible for a 15% discount and/or other rebates and incentives. See if you qualify.

See why people love working here, and view open positions. 

As our costs of providing service increase, so must our rates. Learn more about rates and the rate setting process.