Dry cracked desert and a fallen umbrella. Text reads 'saving is the solution'

April Conservation Results

April showers never really arrived to bring May flowers. With little precipitation and warm weather, conservation continued to be a challenge. In April 2022, customers used 2% more water than during the same period in 2019. Learn more about the conservation result trends by reading our blog.

There have been several reports of people pretending to be San Jose Water employees calling our customers and asking them to pay their water bill immediately via their bank account. They claim that if you do not pay, your water will be shut off.

This is a SCAM.

If you have concerns about your water account, please reach out to us at or (408) 279-7900.

As a recent inductee into UConn’s Academy of Distinguished Engineers, Andy shares about his time at UConn and how it sparked his lifetime of dedication to the water utilities industry. Learn more about this great honor on our latest blog.


Drought Update

Drought Update

California is facing historic drought conditions after a very dry winter.

For more information, go to

There's plenty of info to help all of us get through this drought crisis together.

sign says sorry walk-in customer service office closed

Office Closed to Walk-In Visitors- Details to Help

Our Customer Service office remains closed to walk-in visits. 

  • You can perform key transactions through our website:
  • Call or email our Customer Advocates for info, help or water emergencies at (408) 279-7900 or
  • Free automated payment service is available at (855) 771-7900.
  • Mail payments to San Jose Water, P.O. Box 7045, Pasadena, CA 91109-7045
  • Mail forms to San Jose Water, 110 W. Taylor Street, San Jose, CA 95110
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Water Quality

Our water composition meets or surpasses all state and federal drinking standards. Check out our 2021 Water Quality report.

Looking for information on a possible water source change or general water quality questions? Check out our Water Quality page.

Missed our Water Quality/PFAS webinar? Download a copy of the presentation.

Same Program. New Name. WRAP is now CAP.

CAP & Billing

If you’re struggling to pay your water bill, we’re here to help!

From CAP to our flexible payment plans and easy new online pay portal, we will work with you.

Contact us at (408) 279-7900 or

Use our payment center to pay your San Jose Water bill with Visa, MasterCard and Discover!

Are you in our service area?

the San Jose Water service area.
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Conservation Way of Life


Water is a precious resource. Saving it now means more for generations to come. Conservation can also help you save on your water bill. Learn more: Conservation page.