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Emergency Notifications

SJW is Maintaining Safe and Reliable Water Service During the Coronavirus (COVID-19) Pandemic

"Bill credit for some residential customers" graphic

Bill Credit from Estimated Billing

Some customers will receive a credit on their bill later this summer due to estimated billing during COVID-19. Those charged in the third tier of water rates on their current bill will have usage recalculated at the lower second tier rate. Learn more at sjwater.com/estimated-billing

SJW is following the Coronavirus (COVID-19) situation closely. Get information about how we are addressing it: sjwater.com/COVID-19

What kind of financial help are we offering due to COVID-19?

As we continue to deliver safe and reliable water during this time, we appreciate your payment. However, we know many of you have been impacted financially. Below, we have laid out the relief available to customers during this difficult time.

No water shutoffs
Flexible and extended payment plans
No deposit requirements on new service
WRAP (Water Rate Assistance Program)
- Provides a 15% discount on the total water bill for eligible low-income customers.
No collection activity for non-payment

Please reach out to us at (408) 279-7900 or customer.service@sjwater.com. We are here to help.

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Hassle-free Payments: Pay Bills with your Credit Card

San Jose Water is now accepting Visa, MasterCard and Discover! Get started today and make payments a breeze. Go here to pay!

Meter Reading Resumes

Effective June 1, 2020, SJW resumed meter reading with enhanced safety precautions. Please maintain six feet of distance from our meter readers when you see them out in the field. In light of COVID-19, since March 17, 2020, SJW had suspended meter reading and established estimating billing for the safety of our employees and customers. For more information about this change, read our Frequently Asked Questions.

Protecting Our Employees

While most of our employees are now telecommuting, our front-line employees remain hard at work in the field.

Please practice social distancing guidelines (6 feet away) when you see SJW employees in the field.

Clean public bathroom sinks and counter.

Preparing Your Building for Reopening

After several weeks or more of non-use, stagnant water in building plumbing can cause conditions that increase the risk for growth and spread of Legionella and other biofilm-associated bacteria. Take these preventative measures to protect employees' health when it's safe to open back up.