Join Us For Our Next Webinar

Join us for our first Virtual Open House of 2023 next Wednesday, February 8 at 12 PM. This discussion will focus on the topic of distribution systems. Gil Rivas, Director of Distribution Systems, and Kevin Olivo, Distribution Systems Superintendent, will dive into how their department helps maintain the water flow at SJW.

Please visit sjwater.com/webinars for more details and the link to register.

Pay your water bill online - it's fast and easy!

While our Customer Service office is closed to the public, we offer several options to pay your bill online. Learn how to register your account, make a one-time or automatic payment and more at our Billing & Payment page.

High Call Volumes

Our customer service team is currently experiencing higher call volumes coupled with staffing challenges. This combination is increasing hold times and response times. We are working to address these challenges to deliver a better customer experience. Our website is an excellent resource of information for customers — try exploring the links below for immediate help for your questions:

sjwater.com/customer-care

sjwater.com/customer-care/billing-payment

General Rate Case 2023

Year 2 of the GRC will include changes to both the quantity rate and service charges on your bill. In addition to the Year 2 changes, there is an interim surcharge along with a decreased CPUC fee. The average customer using 11 CCF will see a total bill increase of $8.79 per month or $0.29 per day, which includes the interim surcharge.