Graphic with text "Pay your water bill in person. With cash. It's easy!"

CheckFreePay: New Bill Pay Option for Customers

CheckFreePay® is a convenient way to pay your water bill in-person with cash. It is the largest processor of walk-in bill payments in the United States with more than 20 locations in our community. Go to our new CheckFree page to find a location near you!

Pay your water bill online - it's fast and easy!

While our Customer Service office is closed to the public, we offer several options to pay your bill online. Learn how to register your account, make a one-time or automatic payment and more at our Billing & Payment page.

High Call Volumes

Our customer service team is currently experiencing higher call volumes coupled with staffing challenges. This combination is increasing hold times and response times. We are working to address these challenges to deliver a better customer experience. Our website is an excellent resource of information for customers—try exploring the links below for immediate help with your questions:

Customer Care

Billing & Payment

Mt. Hamilton Project Map

Mt. Hamilton Road Closure

Our Mt. Hamilton main replacement project started the week of February 6, 2023 and is expected to run through May.

Click here for more information on road closure impacts.


Drought Update

Drought Update

California is facing historic drought conditions after a very dry winter.

For more information, go to

There's plenty of info to help all of us get through this drought crisis together.

Graphic of drop box with text "for your convenience, we have a drop box for customer payments."

Drop Box Available for Payments

Our Customer Service office remains closed to walk-in visits. However, we offer the following options to make a payment: 

  • We have a convenient drop box located outside of our 110 W. Taylor office in San Jose. Check only, no cash please. 
  • One-time and automated online bill payments
  • Free automated payment service at: (855) 771-7900
  • Mail forms to: San Jose Water, 110 W. Taylor Street, San Jose, CA 95110
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Water Quality

Our water composition meets or surpasses all state and federal drinking standards. Check out our 2021 Water Quality report.

Looking for information on a possible water source change or general water quality questions? Check out our Water Quality page.

Missed our Water Quality/PFAS webinar? Download a copy of the presentation.

CAP program graphic

CAP & Billing

If you’re struggling to pay your water bill, we’re here to help!

From CAP to our flexible payment plans and easy new online pay portal, we will work with you.

Contact us at (408) 279-7900 or

Use our payment center to pay your San Jose Water bill with Visa, MasterCard and Discover!

Are you in our service area?

the San Jose Water service area.
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Conservation Way of Life


Water is a precious resource. Saving it now means more for generations to come. Conservation can also help you save on your water bill. Learn more: Conservation page.