High Call Volume
San Jose Water is currently experiencing high call volume and there might be a little longer wait than usual. Your call is important to us. Please consider calling back at a later time. This website offers useful information that can assist you, including bill pay options. Feel free to email us at customer.service@sjwater.com
In March 2022, water usage climbed 28% from 2019 levels. Learn why in our blog.
When two eight-year-old boys learned about their science project at school, they decided to step out of the standard display board model and go big! Learn more about their water conservation campaign throughout May as part of Water Awareness Month. Read about their adventures in our blog.
Drought Update
California is facing historic drought conditions after a very dry winter.
For more information, go to www.sjwater.com/drought
There's plenty of info to help all of us get through this drought crisis together.
Office Closed to Walk-In Visitors- Details to Help
Our Customer Service office remains closed to walk-in visits.
- You can perform key transactions through our website:
- Bill payment such as automated billing and credit cards www.sjwater.com/customer-care/billing-payment
- Start/Stop service www.sjwater.com/myservice
- Call or email our Customer Advocates for info, help or water emergencies at (408) 279-7900 or customer.service@sjwater.com.
- Free automated payment service is available at (855) 771-7900.
- Mail payments to San Jose Water, P.O. Box 7045, Pasadena, CA 91109-7045
- Mail forms to San Jose Water, 110 W. Taylor Street, San Jose, CA 95110
Water Quality
Our water composition meets or surpasses all state and federal drinking standards. Check out our 2021 Water Quality report.
Looking for information on a possible water source change or general water quality questions? Check out our Water Quality page.
Missed our Water Quality/PFAS webinar? Download a copy of the presentation.
WRAP & Billing
If you’re struggling to pay your water bill, we’re here to help!
From WRAP to flexible payment plans and an easy online pay portal, we will work with you.
Contact us at (408) 279-7900 or customer.service@sjwater.com
Use our payment center to pay your San Jose Water bill with Visa, MasterCard or Discover!
Are you in our service area?
the San Jose Water service area.
Conservation
Water is a precious resource. Saving it now means more for generations to come. Conservation can also help you save on your water bill. Learn more: Conservation page.
Tracking Every Drop
The dry weather continued into March making conservation a challenge. Continue your efforts – every drop counts during this historic drought. Check out our Drought Page.
In the News
Webinars
SJW’s first webinar of 2022 was a big hit. In case you missed it, here’s your chance to learn more about how the Operations teams keeps the water running. Watch a recording of the presentation to learn more.
February 2022 - Drought Update
The February 2022 water conservation numbers are out! Warm & dry weather has pushed water usage up to 20% above 2019 levels. Read more.
Water Shutoffs to Resume in 2022
The shutoff moratorium ended February 1, 2022. This means you will need to pay your bill. Our Customer Service Advocates are here to help. We understand the struggles people have faced – COVID-19, job loss, delays in unemployment benefits, and other personal issues. We want to work with you. Read more.
SJW Group Sends Relief Donation to Ukraine
SJW Group, parent company to SJ Water, donates $20,000 to relief efforts in Ukraine. Read more.
For more of the latest SJW buzz, visit our News & Media page.
How to Read Your Water Meter
This short video guides you through reading your SJW water meter.