Emergency Notifications
San Jose Water Encourages All Customers to Conserve Water
Learn more about saving 15% from 2019 levels at www.sjwater.com/drought
Experimentation Leads to Lower Contaminant Removal Costs
Featured in a recent issue of AWWA's Opflow, SJW is being recognized for a discovery that promises more efficiency in reducing the formation of trihalomethane (THM) in water storage tanks. Read the full article here.
Million
people
served
Spent on
infrastructure
each year
24 miles of
pipe replaced
per year
Cost of
a gallon
of water
Pay Your Bill Online
Use our payment center to pay your San Jose Water bill with Visa, MasterCard and Discover!
If you’re struggling to pay your water bill, we’re here to help!
From WRAP to our flexible payment plans and easy new online pay portal, we will work with you.
Contact us at (408) 279-7900 or customer.service@sjwater.com
Drought Update
California is facing historic drought conditions after a very dry winter.
For more information, go to www.sjwater.com/drought
Water Shutoffs Expected to Resume October 1, 2021
The California Public Utilities Commission has advised SJW that the water shutoff moratorium may end as early as October 1, 2021. This means customers will need to pay their bills to avoid future water shutoffs.
Conservation
Water is a precious resource. Saving it now means more for generations to come. Conservation can also help you save on your water bill. Learn how you can conserve on our Conservation page.
Understanding Your Water Bill
Billing & Metering 101: get tips on reading your bill, online billing, reading your meter, and much more.
Rates 101: learn more about our rates and the rate setting process.
Water Quality
Our water composition meets or surpasses all state and federal drinking standards. Check out our 2020 Water Quality report.
Looking for information on a possible water source change or general water quality questions? Check out our Water Quality page.
Missed our Water Quality/PFAS webinar? Download a copy of the presentation.
Are you in our service area?
the San Jose Water service area.
COVID-19
Find all resources related to how SJW is addressing the pandemic on our COVID-19 page.
In the News
WBEC Pacific announces Tim McLaughlin and others as new corporate board members
On July 13, the Women’s Business Enterprise Council Pacific (WBEC Pacific) announced the appointment of six new corporate members to its Board of Directors, including SJW's own Tim McLaughlin.
Valley Water Rate Increase
Effective July 1, 2021, Valley Water is raising rates for all of its retailers, including San Jose Water.
SJW Encourages All Customers to Conserve Water
San Jose Water is encouraging its 230,000 customers to begin conserving water immediately in response to the drought emergency declared by Valley Water, its water wholesaler, which provides approximately 90% of the water supply for SJW customers. See the complete press release here.
Follow sjwater.com/drought to stay current on our drought plans as they are reviewed and approved by the California Public Utilities Commission.
SJW Announces Forest Health Grant from CAL FIRE
The $7.5 million grant, awarded to the Los Gatos Creek Watershed Collaborative, will be used to create a mosaic of forest health treatments covering 955 acres in the Santa Cruz Mountains.
Water Blogged | Aldercroft Heights: An Exercise in Fire Safety
This spring, an evacuation exercise was held to assess the viability of a proposed emergency route for a small, remote Los Gatos community through SJW’s property. Learn how we worked with local stakeholders to refine the overall evacuation and emergency response plan for the community.
For more of the latest SJW buzz, visit our News & Media page.
Pike Tank Replacement Project
Infrastructure improvements are crucial to ensuring the continued health, safety and reliability of your water service. Check out this overview of the recently completed Pike Tank Replacement Project for a peek at your Rate Dollars at Work!
Sustainability Report
SJW Group is committed to responsible environmental stewardship of this life-giving resource in our work with every company in this partnership, coast to coast. We invite you to learn more about our achievements in sustainability by downloading a copy of our 2020 Sustainability Report.