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Join Us For Our Next Webinar

Join us for our first Virtual Open House of 2023 next Wednesday, February 8 at 12 PM. This discussion will focus on the topic of distribution systems. Gil Rivas, Director of Distribution Systems, and Kevin Olivo, Distribution Systems Superintendent, will dive into how their department helps maintain the water flow at SJW.

Please visit sjwater.com/webinars for more details and the link to register.


Pay your water bill online - it's fast and easy!

While our Customer Service office is closed to the public, we offer several options to pay your bill online. Learn how to register your account, make a one-time or automatic payment and more at our Billing & Payment page.


High Call Volumes

Our customer service team is currently experiencing higher call volumes coupled with staffing challenges. This combination is increasing hold times and response times. We are working to address these challenges to deliver a better customer experience. Our website is an excellent resource of information for customers — try exploring the links below for immediate help for your questions:

sjwater.com/customer-care

sjwater.com/customer-care/billing-payment


General Rate Case 2023

Year 2 of the GRC will include changes to both the quantity rate and service charges on your bill. In addition to the Year 2 changes, there is an interim surcharge along with a decreased CPUC fee. The average customer using 11 CCF will see a total bill increase of $8.79 per month or $0.29 per day, which includes the interim surcharge.

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Drought Update

Drought Update

California is facing historic drought conditions after a very dry winter.

For more information, go to www.sjwater.com/drought

There's plenty of info to help all of us get through this drought crisis together.

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Graphic of drop box with text "for your convenience, we have a drop box for customer payments."

Drop Box Available for Payments

Our Customer Service office remains closed to walk-in visits. However, we offer the following options to make a payment: 

  • We have a convenient drop box located outside of our 110 W. Taylor office in San Jose. Check only, no cash please. 
  • One-time and automated online bill payments
  • Free automated payment service at: (855) 771-7900
  • Mail forms to: San Jose Water, 110 W. Taylor Street, San Jose, CA 95110
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Water Quality

Our water composition meets or surpasses all state and federal drinking standards. Check out our 2021 Water Quality report.


Looking for information on a possible water source change or general water quality questions? Check out our Water Quality page.


Missed our Water Quality/PFAS webinar? Download a copy of the presentation.

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CAP & Billing

If you’re struggling to pay your water bill, we’re here to help!

From CAP to our flexible payment plans and easy new online pay portal, we will work with you.

Contact us at (408) 279-7900 or customer.service@sjwater.com


Use our payment center to pay your San Jose Water bill with Visa, MasterCard and Discover!

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Conservation Way of Life

Conservation

Water is a precious resource. Saving it now means more for generations to come. Conservation can also help you save on your water bill. Learn more: Conservation page.