April Conservation Results
April showers never really arrived to bring May flowers. With little precipitation and warm weather, conservation continued to be a challenge. In April 2022, customers used 2% more water than during the same period in 2019. Learn more about the conservation result trends by reading our blog.
There have been several reports of people pretending to be San Jose Water employees calling our customers and asking them to pay their water bill immediately via their bank account. They claim that if you do not pay, your water will be shut off.
This is a SCAM.
If you have concerns about your water account, please reach out to us at customer.service@sjwater.com or (408) 279-7900.
As a recent inductee into UConn’s Academy of Distinguished Engineers, Andy shares about his time at UConn and how it sparked his lifetime of dedication to the water utilities industry. Learn more about this great honor on our latest blog.
Drought Update
California is facing historic drought conditions after a very dry winter.
For more information, go to www.sjwater.com/drought
There's plenty of info to help all of us get through this drought crisis together.
Office Closed to Walk-In Visitors- Details to Help
Our Customer Service office remains closed to walk-in visits.
- You can perform key transactions through our website:
- Bill payment such as automated billing and credit cards www.sjwater.com/customer-care/billing-payment
- Start/Stop service www.sjwater.com/myservice
- Call or email our Customer Advocates for info, help or water emergencies at (408) 279-7900 or customer.service@sjwater.com.
- Free automated payment service is available at (855) 771-7900.
- Mail payments to San Jose Water, P.O. Box 7045, Pasadena, CA 91109-7045
- Mail forms to San Jose Water, 110 W. Taylor Street, San Jose, CA 95110
Water Quality
Our water composition meets or surpasses all state and federal drinking standards. Check out our 2021 Water Quality report.
Looking for information on a possible water source change or general water quality questions? Check out our Water Quality page.
Missed our Water Quality/PFAS webinar? Download a copy of the presentation.
CAP & Billing
If you’re struggling to pay your water bill, we’re here to help!
From CAP to our flexible payment plans and easy new online pay portal, we will work with you.
Contact us at (408) 279-7900 or customer.service@sjwater.com
Use our payment center to pay your San Jose Water bill with Visa, MasterCard and Discover!
Are you in our service area?
the San Jose Water service area.
Conservation
Water is a precious resource. Saving it now means more for generations to come. Conservation can also help you save on your water bill. Learn more: Conservation page.
Tracking Every Drop
The dry weather continued into April making conservation a challenge. Continue your efforts – every drop counts during this historic drought. Check out our Drought Page.
In The News
Help Paying Your Water Bill - LIHWAP
Having trouble paying you water bill? California has a new program which can help – the Low Income Household Water Assistance Program (LIHWAP).
San Jose Water Receives CPUC Approval for Smart Meter Technology
The California Public Utilities Commission (CPUC) has approved San Jose Water’s request to deploy Advanced Metering Infrastructure, more commonly known as AMI or smart meters.
State Water Board Targets Commercial Properties in New Drought Regulation
As another indication of the severity of our drought, the State Water Resources Control Board recently adopted an emergency water conservation regulation focused on commercial properties to ensure more aggressive water savings. Learn more.
Water Shutoffs to Resume in 2022
The shutoff moratorium ended February 1, 2022. This means you will need to pay your bill. Our Customer Service Advocates are here to help. We understand the struggles people have faced – COVID-19, job loss, delays in unemployment benefits, and other personal issues. We want to work with you. Read more.
For more of the latest SJW buzz, visit our News & Media page.
How to Read Your Water Meter
This short video guides you through reading your SJW water meter.