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How to Read Your Bill
Get an overview of the information located on your billing statement, including an annotated bill explaining each section.
Category: Understand Billing
Rate Information, Cases + FAQs
Learn more about why water rates have increased.
Category: Rates & Regulations
Why Are Rates Going Up?
Our rates are set by an independent third party. Find out what factors determine them.
Category: Rates & Regulations
How to Check for Water Loss
Water loss can be expensive and cause property damage. Learn how to see if you're loosing water.
Category: Leaks & Water Loss
What about Fluoride?
Beginning in 2016, the Santa Clara Valley Water District began delivering fluoridated water to SJW. Find answers to your questions about it here.
Category: Water Quality
Who's Responsible for What?
What part of the system am I responsible for?
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Billing Schedules
The "schedule" refers to the type of service a customer uses. See rates for different schedules.
Category: Rates & Regulations
Color, Sediment, Taste & Odor FAQs
Many factors affect your water. See answers to frequently asked questions about its attributes.
Category: Water Quality
Filings with the CPUC
See legal documents filed with the California Public Utilities Commission.
Category: Rates & Regulations
Reading Your Meter
What's your meter telling you? Find out here.
Category: Understand Billing
System Improvements
See how we're improving our infrastructure, including a map of where improvement projects are happening.
Need Water, Hydrant, or Fire Flow Design Information?
Find information and request data reports for hydrant flow, and commercial and residential fire sprinkler and plumbing design.