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SJ Water and CT Water: What you need to know
Learn more about our combination with Connecticut Water.
Category: Help & Information
How to Read Your Bill
Get an overview of the information located on your billing statement, including an annotated bill explaining each section.
Category: Understand Billing
Rate Information, Cases + FAQs
Learn more about why water rates have increased.
Category: Rates & Regulations
How to Check for Water Loss
Water loss can be expensive and cause property damage. Learn how to see if you're losing water.
Category: Leaks & Water Loss
What about Fluoride?
Beginning in 2016, the Santa Clara Valley Water District began delivering fluoridated water to SJW. Find answers to your questions about it here.
Category: Water Quality
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Cold Weather Ahead!
See how to care for your water system in freeze conditions.
Category: How to Prepare for Emergencies
Color, Sediment, Taste & Odor FAQs
Many factors affect your water. See answers to frequently asked questions about its attributes.
Category: Water Quality
Emergency Service Links
See contact information for organizations that may be of service in case of an emergency.
Category: How to Prepare for Emergencies
Fluoride
What is fluoride and how does it affect your water? See answers to these questions as well as the fluoridation levels in your area.
Category: Water Quality
System Improvements
See how we're improving our infrastructure, including a map of where improvement projects are happening.
Need Water, Hydrant, or Fire Flow Design Information?
Find information and request data reports for hydrant flow, and commercial and residential fire sprinkler and plumbing design.