Help & Information
How to Read Your Bill
Get an overview of the information located on your billing statement, including an annotated bill explaining each section.
Category: Understand Billing
Rate Information, Cases + FAQs
Learn more about why water rates have increased.
Category: Rates & Regulations
Why Are Rates Going Up?
Our rates are set by an independent third party. Find out what factors determine them.
Category: Rates & Regulations
How to Check for Water Loss
Water loss can be expensive and cause property damage. Learn how to see if you're loosing water.
Category: Leaks & Water Loss
What about Fluoride?
Beginning in 2016, the Santa Clara Valley Water District began delivering fluoridated water to SJW. Find answers to your questions about it here.
Category: Water Quality
Who's Responsible for What?
What part of the system am I responsible for?
System Improvements
See how we're improving our infrastructure, including a map of where improvement projects are happening.