San Jose Water takes pride in the service we provide to our customers and our communities. For us, "customer service" means being available to answer your questions promptly, responding quickly to emergencies, providing a safe and reliable water supply, and much more. Browse this section to find information on billing and payment, service alerts, starting service, and other service topics.
Are You in Our Service Area?
the San Jose Water service area.
San Jose Water's rates are set by an independent third party, the California Public Utilities Commission (CPUC). The CPUC's mission is to protect utility customers and ensure the rates charged by all utilities are fair and reasonable.
How is My Rate Calculated?
Watch this video to find out.