Customer Care
San Jose Water takes pride in the service we provide to our customers and our communities. For us, customer service means being available to answer your questions promptly, respond quickly to emergencies, provide a safe and reliable water supply, and much more. Browse this section to find information on billing and payment, service alerts, starting service, and other service topics.
Discover how easy it is to pay your bill online. No need to write checks or pay for postage.
Visit Customer Portal FAQs to learn more.
We provide many different ways to manage your water service. You can start or stop your service online or by email, phone or fax.
San Jose Water has partnered with Promise to offer our customers affordable, convenient, and flexible PromisePay payment plans for their past due bills.
Click here to learn more and enroll today!
We offer you an easy and convenient way to better understand your bill.
San Jose Water's rates are set by an independent third party, the California Public Utilities Commission (CPUC). The CPUC's mission is to protect utility customers and ensure the rates charged by all utilities are fair and reasonable.
Have a question about who is responsible for the water infrastructure on or near your property? We have all the answers for you in one spot!
How is My Rate Calculated?
Watch this video to find out.
We're Here to Help. Call or email us at (408) 279-7900 or customer.service@sjwater.com.
New Service Charge Calculations
In August 2022, SJW introduced a new way of calculating your service charge. Learn more about this new calculation.
System Impacts
S DS Robin Lane
Start Date: Thursday, June 18th 2026 - 8:30am
End Date: Thursday, June 18th 2026 - 3:30pm
Location: Robin Lane
Service Impact: Total Outage
Nature of Work: Scheduled Hydrant Replacement
S CONST Glenview to Hallow Lake and Hallow Lake Way
Start Date: Thursday, June 18th 2026 - 10:00am
End Date: Thursday, June 18th 2026 - 2:00pm
Location: Glenview to Hallow Lake and Hallow Lake Way
Service Impact: Total Outage
Nature of Work: Station work
S CONST Capitol Ave @ Gimelli to Rainfield
Start Date: Monday, June 22nd 2026 - 10:00am
End Date: Monday, June 22nd 2026 - 4:00pm
Location: Capitol Ave @ Gimelli to Rainfield
Service Impact: Total Outage
Nature of Work: tie-in new main
S CONST Race from San Fernando to The Alameda and Garland from Race to Keeble
Last Updated: Monday, June 15th 2026 - 1:55pmStart Date: Monday, June 22nd 2026 - 9:00pm
End Date: Tuesday, June 23rd 2026 - 5:00am
Location: Race from San Fernando to The Alameda and Garland from Race to Keeble
Service Impact: Total Outage
Nature of Work: Mainline tie in
S DS Ocala Ave, S King Road
Start Date: Wednesday, June 24th 2026 - 9:00am
End Date: Thursday, June 25th 2026 - 1:00am
Location: Ocala Ave, S King Road
Service Impact: Total Outage
Nature of Work: Emergency Valve Replacement
S CONST 2nd st from San Carlos to San Salvador
Start Date: Thursday, June 25th 2026 - 9:00pm
End Date: Friday, June 26th 2026 - 3:00am
Location: 2nd st from San Carlos to San Salvador
Service Impact: Total Outage
Nature of Work: Main tie-in
