SJW service worker in blue shirt reading a water meter on the side of a house

Customer Care

We're Here to Help

Call or Email us at 1-408-279-7900 customer.service@sjwater.com

San Jose Water takes pride in the service we provide to our customers and our communities. For us, "customer service" means being available to answer your questions promptly, responding quickly to emergencies, providing a safe and reliable water supply, and much more. Browse this section to find information on billing and payment, service alerts, starting service and other service topics.

Are You in Our Service Area?

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the San Jose Water service area.

Service Alerts

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How is My Rate Calculated?

Watch this video to find out.