Customer Care
San Jose Water takes pride in the service we provide to our customers and our communities. For us, customer service means being available to answer your questions promptly, respond quickly to emergencies, provide a safe and reliable water supply, and much more. Browse this section to find information on billing and payment, service alerts, starting service, and other service topics.
the San Jose Water service area.
My Account
Login to your account for a convenient way to manage your water service or pay your bill.
Billing and Payments
Discover how easy it is to pay your bill online. No need to write checks or pay for postage.
Visit Online Billing FAQs to learn more.
Start, Stop or Transfer Service
We provide many different ways to manage your water service. You can start, stop or transfer your service online or by email, phone or fax.
Who's Responsible for What?
Have a question about who is responsible for the water infrastructure on or near your property? We have all the answers for you in one spot!
Rates and Regulations
San Jose Water's rates are set by an independent third party, the California Public Utilities Commission (CPUC). The CPUC's mission is to protect utility customers and ensure the rates charged by all utilities are fair and reasonable.
How is My Rate Calculated?
Watch this video to find out.