Customer Care
San Jose Water takes pride in the service we provide to our customers and our communities. For us, "customer service" means being available to answer your questions promptly, responding quickly to emergencies, providing a safe and reliable water supply, and much more. Browse this section to find information on billing and payment, service alerts, starting service, and other service topics.
Are You in Our Service Area?
the San Jose Water service area.
My Account
Login to your account for a convenient way to manage your water service or pay your bill.
Billing and Payments
Discover how easy it is to pay your bill online. No need to write checks or pay for postage.
Visit Online Billing FAQs to learn more.
Start, Stop or Transfer Service
We provide many different ways to manage your water service. You can start, stop or transfer your service online or by email, phone or fax.
Help & Information
To learn more about topics popular with our customers, visit our Help & Info Page.
You will discover information covering a range of topics, from billing and how to read your bill, to rates and or Water Rate Assistance Program (WRAP).
How to Read Your Bill
We offer you an easy and convenient way to better understand your bill.
Rates and Regulations
San Jose Water's rates are set by an independent third party, the California Public Utilities Commission (CPUC). The CPUC's mission is to protect utility customers and ensure the rates charged by all utilities are fair and reasonable.
How is My Rate Calculated?
Watch this video to find out.
Contact Us
We're Here to Help
Call or Email us at 1-408-279-7900 customer.service@sjwater.com