We understand that this has been a difficult time for many of our customers. In addition to offering our Customer Assistance Program (CAP), formerly known as Water Rate Assistance Program (WRAP), and very flexible payment plans, we suggest reaching out to the following local resources for further help.

  1. Call 211 from any phone. This is a resource and referral line which provides information on organizations offering help with rent and utility payments. They will provide contact information, website URLs and phone numbers.
  2. West Valley Community Services offers water bill assistance to the areas they cover. Call (408) 255-8033.
  3. St Vincent De Paul Society - Santa Clara County: call (408) 249-2853. The type of assistance will vary by church and location.
  4. Sacred Heart Community Service & Valley Water help low-income households pay water bills. Visit sacredheartcs.org/utility-assistance or call 1-877-278-6455.  
  5. Low Income Household Water Assistance Program (LIHWAP) - A new federal assistance program will provide up to $2,000 in a one-time payment to help pay past due water bills. To apply, reach out to Sacred Heart Community Services at (408) 916-5014. 
    • a. Programa de Asistencia de Agua para Hogares de Bajos Ingresos (LIHWAP): un nuevo programa de asistencia federal ofrecerá hasta $2,000 en un pago único para ayudar a cubrir el costo de las facturas de agua atrasadas. Para solicitarlo, comuníquese con Sacred Heart Community Services al (408) 916-5014.
    • b. Chương Trình Hỗ Trợ Nước cho Hộ Gia Đình Thu Nhập Thấp (LIHWAP) – Chương trình hỗ trợ mới của liên bang sẽ cung cấp khoản thanh toán một lần lên đến $2,000 để giúp thanh toán hóa đơn nước quá hạn. Để đăng ký, hãy liên hệ với Sacred Heart Community Services theo số (408) 916-5014.
    • c. 低收入家庭用水援助计划 (LIHWAP) – 这是一项新的联邦援助计划,该计划将提供最高可达 2,000 美元的一次性款项,以帮助支付逾期水费账单。如要申请,请联系 Sacred Heart Community Services,电话:(408) 916-5014。
      LIHWAP ad showing family doing dishes 1-408-916-5014