Water Shutoffs May Resume in 2021
We understand that COVID has created a very difficult time for many of our customers, and we’re here to help.
Although we are not shutting off water service due to non-payment at this time, the emergency period may end soon. The California Public Utilities Commission has advised SJW that the shutoff moratorium is expected to end October 1, 2021. This means you will need to pay your bill.
Our Customer Service Advocates are here to help. We understand the struggles people have faced – COVID-19, job loss, delays in unemployment benefits, and other personal issues. We want to work with you.
The last thing we want to do is discontinue your water service. Our goal is to help you through this difficult time, and ask that you contact us as soon as possible.
Even paying a little bit of your bill periodically will reduce the balance due and make getting back to “normal” easier when the shutoff moratorium ends. We offer several possible ways to pay your bill. Before September 30, 2021, please call us to work out a payment plan.
Ways we can help:
- Water Rate Assistance Plan (WRAP)
- Extended payment plans
- Links to community resources
We accept credit and debit cards, along with other electronic payments. Visit sjwater.com/customer-care/billing-payment for more information.
Please call Customer Service at (408) 279-7900 or email us at firstname.lastname@example.org for help with your bill.