Water Shutoffs to Resume in 2022

Water Shutoffs to Resume

The shutoff moratorium ended February 1, 2022. These past two years, San Jose Water has not shutoff water service due to non-payment. If you have a past-due balance, you will need to pay your bill to avoid having your water service discontinued. 

Our Customer Service Advocates are here to help. We understand the struggles people have faced – COVID-19, job loss, delays in unemployment benefits, and other personal issues. We want to work with you.

The last thing we want to do is discontinue your water service. Our goal is to help you through this difficult time, and ask that you contact us as soon as possible.

Even paying a little bit of your bill periodically will reduce the balance due and make getting back to “normal” easier. We offer several possible ways to pay your bill. Please call us to work out a payment plan.  

Ways we can help:

  • Customer Assistance Program offers a 15% discount on water bills for income-eligible customers
  • Extended payment plans
  • Links to community resources

We accept credit and debit cards, along with other electronic payments. Visit for more information.

Please call Customer Service at (408) 279-7900 or email us at for help with your bill.

Shutoff Pause Ending

Governor Newsom’s executive order preventing water shutoffs does not eliminate the obligation of water customers to pay for water service. 

Senate Bill 998, also known as the Water Shut Off Protection Act, outlines the water shutoff process utilities must follow.

Our Payment Programs

SJW offers flexible payment plans to all customers. Plus our income-eligible customers can receive a 15% discount on their bills by applying to our Customer Assistance Program (CAP). We also accept credit card payments.

Community Resources

There are community organizations that may be able to provide help with your water bill.