Water Shutoffs May Resume

Water Shutoffs May Resume in 2021

We understand that COVID has created a very difficult time for many of our customers, and we’re here to help.  

Although we are not shutting off water service due to non-payment at this time, the emergency period may end soon. The California Public Utilities Commission has advised SJW that the shutoff moratorium may end as early as July 1, 2021. This means you will need to pay your bill.

Our Customer Service Advocates are here to help. We understand the struggles people have faced – COVID-19, job loss, delays in unemployment benefits, and other personal issues. We want to work with you.

The last thing we want to do is discontinue your water service. Our goal is to help you through this difficult time, and ask that you contact us as soon as possible.

Even paying a little bit of your bill periodically will reduce the balance due and make getting back to “normal” easier when the shutoff moratorium ends. We offer several possible ways to pay your bill. Before June 30, 2021, please call us to work out a payment plan.  

Ways we can help:

  • Water Rate Assistance Plan (WRAP)
  • Extended payment plans
  • Links to community resources

We accept credit and debit cards, along with other electronic payments. Visit sjwater.com/customer-care/billing-payment for more information.

Please call Customer Service at (408) 279-7900 or email us at customer.service@sjwater.com for help with your bill.

Shutoff Pause Ending

Governor Newsom’s executive order preventing water shutoffs does not eliminate the obligation of water customers to pay for water service. 

Senate Bill 998, also known as the Water Shut Off Protection Act, outlines the water shutoff process utilities must follow.

Our Payment Programs

SJW offers flexible payment plans to all customers. Plus our income-eligible customers can receive a 15% discount on their bills by applying to WRAP. We also accept credit card payments.

Community Resources

There are community organizations that may be able to provide help with your water bill.