fire fighter with hose spraying water at fire with text overlay saying be prepared

Disaster Relief Customer Protections

Para obtener esta información en español haga clic aquí. PDF

有關中文信息,請單擊此處 PDF

Para sa impormasyong ito sa Tagalog, mangyaring mag-click dito PDF

Để biết thông tin này bằng tiếng Việt, xin vui lòng bấm vào đây PDF

Для получения этой информации на русском языке, пожалуйста, нажмите здесь PDF

한국어로 된 정보는 여기를 클릭하십시오 PDF

At San Jose Water, we are committed to providing support to our customers when facing the unimaginable — the loss of a home, business or property due to a disaster declared by the state or federal government.  If you are a victim in this situation, we can assist in the following ways:

  • Waive bills if you lose your home or if it is deemed uninhabitable.
  • Automatically close accounts from homes destroyed and waive your final bill.  
  • Provide an additional bill credit for customers whose homes are not destroyed, but are damaged or uninhabitable for a time; and/or prorate your monthly service charge.
  • Provide a bill credit if you had to evacuate (to account for time away from home) and/or prorate your monthly service charge.
  • Waive any deposit requirements for residents and small businesses seeking to reestablish service for one year.
  • Expedite start/end service requests.
  • Suspend disconnection for non-payment and related fees (deposits).
  • Suspend collection activities for non-payment.
  • Stop any estimated usage for billing attributed to time when your home was unoccupied due to an event.
  • Offer extended payment plan options on a case-by-case basis.
  • Work with you to resolve unpaid bills and minimize disconnections for non-payment.
  • Waive deposit requirements for customers for one year.
  • Waive reconnection or facility fees for those affected.


Please give us a call at (408) 279-7900 or email with any questions.