Woman sitting on a floor paying bills on her phone

Water Bill Payment Help

The last two years have been challenging for many in our community. If you find yourself behind on your water bill and unable to make payments, San Jose Water wants to help.

What’s New

How Can We Help?

What Should You Do?

What’s New?

  • COVID-19 Relief Funds. As part of the COVID-19 relief act, the State of California received funds to help those most impacted financially by COVID. San Jose Water received these funds in February and applied them as credits to impacted existing customer accounts. The bill credits were applied to water rate charges from March 4, 2020 to June 15, 2021. If you were eligible for these COVID relief credits, they were applied to your bill in early April. You are responsible for any remaining balance.
  • CPUC Water Shutoff Moratorium Ends. On April 17, 2020, the California Public Utility Commission authorized a water utility shut-off moratorium due to COVID-19. This moratorium ended on February 1, 2022. This means that water shutoffs can now resume.


How Can We Help?

The information below is a list of payment programs to assist you in paying off your water bill. These resources exist to ensure your water will not be shut off. If you are having trouble determining which program is right for you, our Customer Service Advocates are here to help.


What Should You do?

Many people will experience trouble paying their bills and expenses during their lifetime. It’s important to remember that you are not alone and that by being proactive, we can help you find a solution. If you’ve fallen behind on your water bills, please contact a Customer Service Advocate at (408) 279-7900 or email customer.service@sjwater.com to discuss options.