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Water Bill Payment Help

New! PromisePay Payment Plans

San Jose Water has partnered with Promise to offer our customers affordable, convenient, and flexible PromisePay payment plans for their past due bills. Learn more here and enroll today!

How Else Can We Help?

Below is a a list of available payment programs to assist you in paying off your water bill. These resources exist to ensure your water will not be shut off. If you are having trouble determining which program is right for you, our Customer Service Advocates are here to help.

What Should You Do?

Many people will experience trouble paying their bills and expenses during their lifetime. It’s important to remember that you are not alone and that by being proactive, we can help you find a solution. If you’ve fallen behind on your water bills, please contact a Customer Service Advocate at (408) 279-7900 or email customer.service@sjwater.com to discuss options.