Smiling woman at her desk with a computer in the background

Contact Us

Customer Service

24 Hr Customer Service Phone
(408) 279-7900


Mail Payments to:
San Jose Water
P.O. Box 7045
Pasadena, CA 91109-7045

More information on billing & payments

Report issues to the California Public Utilities Commission

Main Office

San Jose Water
110 West Taylor St.
San Jose, CA 95110-2131
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Main Office Phone
(408) 279-7900

8 AM to 5:30 PM, Monday - Friday

Please note we are closed from 1:00 PM to 3:00 PM the first Friday of the month.

For portable meter pickup, please go to Bascom location:
Purchasing Department
1251 S. Bascom Ave.
San Jose, CA 95128
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Connect with Us on Social Media

The office will be closed on the following holidays

Memorial Day
Independence Day
Labor Day
Indigenous Peoples' Day
Veterans' Day
Thanksgiving Day
Day after Thanksgiving
Company Holiday
Christmas Day (Observed)