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Contact Us
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Customer Service
24 Hour Customer Service Phone
408-279-7900
Email
customer.service@sjwater.com
Mail Payments to:
San Jose Water
P.O. Box 7045
Pasadena, CA 91109-7045
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Main Office
San Jose Water
110 West Taylor St.
San Jose, CA 95110-2131
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Main Office Phone
(408) 279-7900
Please note our call center is closed from 1:00 PM to 3:00 PM on the second Friday of the month.
Our office is closed to walk-in customers effective March 2020.
For portable meter pickup, please go to Bascom location:
Purchasing Department
1251 S. Bascom Ave.
San Jose, CA 95128
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Water Service Contacts
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The office will be closed on the following holidays
| Dec 24, 2025 | Company Holiday |
| Dec 25, 2025 | Christmas Day |
| Jan 1, 2026 | New Year's Day |
| Jan 19, 2026 | Martin Luther King Jr. Day |
| Feb 16, 2026 | Presidents' Day |
| Mar 31, 2026 | Cesar Chavez Day |
| May 25, 2026 | Memorial Day |
| Jul 3, 2026 | Independence Day (observed) |
| Sep 7, 2026 | Labor Day |
| Oct 12, 2026 | Indigenous People’s Day |
| Nov 11, 2026 | Veterans' Day |
| Nov 26, 2026 | Thanksgiving Day |
| Nov 27, 2026 | Day after Thanksgiving |
| Dec 24, 2026 | Company Holiday |
| Dec 25, 2026 | Christmas Day |
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Media Inquiries
For all media inquiries, please email liann.walborsky@sjwater.com.
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