Customer Service

24 Hr Customer Service Phone
(408) 279-7900

Email
customer.service@sjwater.com

Mail Payments to:
San Jose Water
P.O. Box 7045
Pasadena, CA 91109-7045

More information on billing & payments

Report issues to the California Public Utilities Commission

Main Office

San Jose Water
110 West Taylor St.
San Jose, CA 95110-2131
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Main Office Phone
(408) 279-7900


Our office is closed to walk-in customers effective March 2020. 


For portable meter pickup, please go to Bascom location:
Purchasing Department
1251 S. Bascom Ave.
San Jose, CA 95128
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Connect with us on social media

Media Inquries

For all media inquiries, please email us. Liann.walborsky@sjwater.com

Water Service Contacts

Report Leaks or Water Waste
Request a Field Visit
Request a Free Water Checkup
New Development Contracts

The office will be closed on the following holidays

Presidents' Day
Cesar Chavez Day
Memorial Day
Company Holiday
Independence Day
Labor Day
Indigenous Peoples' Day
Veterans' Day
Thanksgiving Day
Day After Thanksgiving
Christmas Day (Observed)