Customer Service

24 Hr Customer Service Phone
(408) 279-7900

Email
customer.service@sjwater.com

Mail Payments to:
San Jose Water
P.O. Box 7045
Pasadena, CA 91109-7045

More information on billing & payments

Report issues to the California Public Utilities Commission

Main Office

San Jose Water
110 West Taylor St.
San Jose, CA 95110-2131
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Main Office Phone
(408) 279-7900


Our office is closed to walk-in customers effective March 2020. 


For portable meter pickup, please go to Bascom location:
Purchasing Department
1251 S. Bascom Ave.
San Jose, CA 95128
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Connect with us on social media

Media Inquiries

For all media inquiries, please email liann.walborsky@sjwater.com.

Water Service Contacts

Report Leaks or Water Waste
Request a Field Visit
Request a Free Water Checkup
New Development Contracts

The office will be closed on the following holidays

Indigenous Peoples' Day
Veterans' Day
Thanksgiving Day
Day After Thanksgiving
Christmas Day (Observed)