Water Conservation Chart September 2021


October 13, 2021

SJW will soon take the first step to implement its Mandatory Conservation Plan as a response to the extreme drought facing our community.

On Friday, Oct. 15, 2021, SJW will file Advice Letter 569 requesting the CPUC’s authorization to activate Schedule 14.1 of our Water Shortage Contingency Plan.  Our request includes the activation of allocations and drought surcharges program effective November 15, 2021.

A public hearing will be held on Thursday, October 28, 2021 at 3 PM. You can register for the webinar here to learn more. Our public notice is available in English and Spanish. For those without internet access, please call US: +1 669 219 2599. Webinar ID: 980 3990 0972. 

SJW’s Mandatory Conservation Plan recognizes the efforts of customers who have and continue to conserve while encouraging others to do their part.  It sets a minimum monthly allocation where drought surcharges would not apply.  Customers whose usage is above this amount will need to reduce their usage by 15% based on what they used in 2019.  Since most of the conservation focus is on outdoor watering, our dedicated landscape customers will also be required to reduce their usage by 15% to avoid drought surcharges.

The water supply challenges seem to be occurring with more frequency and severity over the last 20 years.  The last drought that ended in 2017 was described as historic. Today, this drought is described as historic.  When the same word is used too often, it no longer has quite the same impact.  Perhaps we need to consider this the “new normal” as we look to the future.

The water supply outlook is somewhat grim.  Reservoirs throughout the state are at historic lows for this time of year.  La Nina conditions, which usually portend lower than average precipitation, are forming in the Pacific Ocean.  According to the United States Geological Service, California would need 140 percent of average precipitation this coming season just to receive the average runoff from the snow and rainfall.  Unfortunately, there are not many years where we get this kind of volume.  The reality is that additional conservation will be required in 2022 if Mother Nature does not provide this coming fall and winter.

When it comes to reports of water loss, we are on it! Learn more about our leak response process at Leak Repairs. And if you want to find out the status of a specific leak, check out our map.


Water conservation measures diagram

Water Use Restrictions

Clear lake

Drought FAQ

Review our FAQ to learn more about the drought. 

SJW Staff during audit


For more conservation tips, visit our conservation page!



Our water conservation program is back! After shutting down due to COVID-19 and an extensive safety review, a new contact-less, outdoor-only CATCH program is now available to customers. 

San Jose Water Truck on Street

SJW Leak Response and Resources

Avoiding water waste is one of SJW's top priorities, especially during extremely dry seasons. See the resources below to learn more about SJW's best-practices and water-saving technologies.

Leak Repair

We're In This Together

How to Read Your Meter 

How to Check for Leaks

Report Water Waste and Leaks

If you see water waste:

Please fill out this form and provide as much detail as possible so our staff can best act to resolve the matter.

If you see a leak:

Please complete this form so we can investigate as soon as possible. 

If you need to report a major leak or water emergency:

Call (408) 279-7900 and our crews will assist you as quickly as possible.

Drought Update

Drought Updates Archive

October 13, 2021

A public hearing will be held on Thursday, October 28, 2021 at 3 PM. You can register for the webinar here to learn more.

Our public notice is available in English and Spanish.

August 31, 2021

What is the latest update of the Water Contingency Plan?

Our updated filing for Schedule 14.1 takes this into account. Our proposed plan will be reviewed by the CPUC for approval. Approval of the plan does not mean the plan goes into effect. Before the plan is implemented, a public hearing will be held and the CPUC must approve of the plan.

This plan recognizes the efforts of those customers who have and continue to conserve while encouraging others to do the same. The proposed updates set a minimum consumption number at which drought surcharges would not apply. Residential customers whose consumption falls below this monthly drought allocation will not be subject to drought surcharges.

Our proposed plan also includes allocations that are based on a customer’s personal past usage in 2019. Valley Water determined 2019 for comparison due to the fact that it was the last year with normal rainfall. Unlike our plan from a few years ago, there is no one allocation for all residential customers. Customers using above the minimum drought allocations will have an allocation based on 15% of their 2019 usage.

See table below for minimum drought allocation amount:

Minimum Drought Allocations* - 2019 Base Year


2019 Average Monthly

Residential Usage (CCF)

15% Reduction

Minimum Monthly 

Drought Allocations (CCF)

January                    10                    9
February                      7                    6
March                     7                    6
April                     7                    6
May                     9                    8
June                   10                    9
July                   13                   11
August                   13                   11
September                   15                   13
October                   13                   11
November                   14                   12
December                   11                     9

*Please note that the minimum allocations above are monthly, however, residential customers will have bi-monthly allocations.

August 5, 2021

Water Contingency Plan Update details are available here. A copy of the Water Contingency Plan FAQs is also available for your review.

Valley Water resources and rebates

Valley Water Monthly Water Tracker 

U.S. Drought Monitor

Full announcements and older updates are stored in our Drought Updates Archive
Super Savers

What is a super saver?

A super saver is defined as someone who already uses less than 5 units of water per month. These people do not need to reduce their water consumption by 15%. We thank them and greatly appreciate their efforts.

San Jose Water’s updated Water Contingency Plan considers “super savers” and has an allocation floor – the minimum amount of water (in CCF) that any customer will receive.

The Goal is to NOT penalize super savers, but to support them. San Jose Water realizes that these customers can’t cut back 15% when they are using for example, only 2 CCF of water per month.


Fighting the Drought: How You Can Help

Santa Clara County is facing an extreme drought emergency. Avoiding water waste is one of SJW's top priorities and we need your help. Watch this video to learn about simple steps you can take to conserve water. 

Graphic of a Shopping Cart with Multiple Water Saving Tools

Order Your FREE Water-Saving Devices

Saving water has never been more important. Order your FREE water-saving devices from ValleyWater’s shopping cart and help us fight this extreme drought!