Water Savings Chart: June-July 2021


What is a super saver?

A super saver is defined as someone who already uses less than 5 units of water per month. These people do not need to reduce their water consumption by 15%. We thank them and greatly appreciate their efforts.

San Jose Water’s updated Water Contingency Plan considers “super savers” and has an allocation floor – the minimum amount of water (in CCF) that any customer will receive.

The Goal is to NOT penalize super savers, but to support them. San Jose Water realizes that these customers can’t cut back 15% when they are using for example, only 2 CCF of water per month.

Super Savers


What is the latest update of the Water Contingency Plan?

Our updated filing for Schedule 14.1 takes this into account. Our proposed plan will be reviewed by the CPUC for approval. Approval of the plan does not mean the plan goes into effect. Before the plan is implemented, a public hearing will be held and the CPUC must approve of the plan.

This plan recognizes the efforts of those customers who have and continue to conserve while encouraging others to do the same. The proposed updates set a minimum consumption number at which drought surcharges would not apply. Residential customers whose consumption falls below this monthly drought allocation will not be subject to drought surcharges.

Our proposed plan also includes allocations that are based on a customer’s personal past usage in 2019. Valley Water determined 2019 for comparison due to the fact that it was the last year with normal rainfall. Unlike our plan from a few years ago, there is no one allocation for all residential customers. Customers using above the minimum drought allocations will have an allocation based on 15% of their 2019 usage.

See table below for minimum drought allocation amount:

Minimum Drought Allocations* - 2019 Base Year


2019 Average Monthly

Residential Usage (CCF)

15% Reduction

Minimum Monthly 

Drought Allocations (CCF)

January                    10                    9
February                      7                    6
March                     7                    6
April                     7                    6
May                     9                    8
June                   10                    9
July                   13                   11
August                   13                   11
September                   15                   13
October                   13                   11
November                   14                   12
December                   11                     9

*Please note that the minimum allocations above are monthly, however, residential customers will have bi-monthly allocations.


When it comes to reports of water loss, we are on it! Learn more about our leak response process at Leak Repairs. And if you want to find out the status of a specific leak, check out our map.


Leak Repair

We Are In This Together

Reading Your Meter

Water loss inside your home or business can be very expensive and cause property damage. Learn how to spot water loss and how to read your meter. 

How to Check for Leaks

When it comes to water usage, sometimes even the most conscientious residents can be wasting water and running up their water bill without knowing it. Learn more about leaks. 

Report Water Waste and Leaks

If you see water waste:

Please fill out this form and provide as much detail as possible so our staff can best act to resolve the matter.

If you see a leak:

Please complete this form so we can investigate as soon as possible. 

If you need to report a major leak or water emergency:

Call (408) 279-7900 and our crews will assist you as quickly as possible.

SJW Leak Response and Water Savings

Avoiding water waste is one of SJW's top priorities, especially during extremely dry seasons. See the resources below to learn more about SJW's best-practices and water-saving technologies.

  • Leak Repairs - have a look at our watertight process for dealing with leaks
  • Advanced Leak Detection - our leak detection experts use acoustic sensors to find leaks before they become catastrophic
  • Flushing Truck - our flushing truck uses a closed-loop system to de-clog mains and avoid opening fire hydrants that waste thousands of gallons at a time
  • Infrastructure Investment - we spend $100M per year for main replacements and tank improvements minimizes water loss
  • 2020 Urban Water Management Plan - this plan outlines SJW’s efforts now and into the future for efficient water management
Water conservation measures diagram

Water Use Restrictions

Clear lake

Drought FAQ

Review our FAQ to learn more about the drought. 

SJW Staff during audit


For more conservation tips, visit our conservation page!



Our water conservation program is back! After shutting down due to COVID-19 and an extensive safety review, a new contact-less, outdoor-only CATCH program is now available to customers. 


Fighting the Drought: How You Can Help

Santa Clara County is facing an extreme drought emergency. Avoiding water waste is one of SJW's top priorities and we need your help. Watch this video to learn about simple steps you can take to conserve water. 

Graphic of a Shopping Cart with Multiple Water Saving Tools

Order Your FREE Water-Saving Devices

Saving water has never been more important. Order your FREE water-saving devices from ValleyWater’s shopping cart and help us fight this extreme drought!

Drought Update

Drought Updates Archive

In case you missed it: 

August 5, 2021

Water Contingency Plan Update

Santa Clara County is facing an extreme drought emergency. If or when a water contingency plan needs to be in place, we have to be ready! It can be a long approval process and SJW has been preparing for all possible scenarios so we can meet the water needs of our community

The details of the plan have to be on file with the California Public Utilities Commission. Thus, there are two steps to the process:

  1. File an updated Schedule 14.1 with the CPUC.
  2. Implement the updated Schedule 14.1 when and if it is appropriate and approved by the CPUC.

We are submitting Schedule 14.1 updates to the CPUC on August 5th. This filing does not mean there have been any changes to the customers’ billing procedures. Water use restrictions are in place. However, there are no allocations or drought surcharges at this time.

A copy of the Water Contingency Plan FAQs is available for your review.

Read the full announcement and older updates in our Drought Updates Archive

Valley Water Statement on the 2021 Drought

Valley Water, our water wholesaler, has asked all Santa Clara residents and businesses to voluntarily reduce their water by 25% compared to 2013 levels. San Jose Water customers have done exceeding well with the prior call for a voluntary 20% reduction since 2016.

A Monthly Water Tracker is available at Valley Water’s website. This is a monthly assessment of trends in water supply and use for Santa Clara County.


Valley Water has several resources and rebate options available to help you save water on landscaping, irrigation, graywater use, and much more. Learn more

United States Drought Monitor

For more information about this year's drought, check out the U.S. Drought Monitor. This tool is produced through a partnership between the National Drought Mitigation Center at the University of Nebraska-Lincoln, the United States Department of Agriculture, and the National Oceanic and Atmospheric Administration.