2024 Water Rates
2024 Water Rates
Beginning January 1, 2024, changes to San Jose Water rates have been implemented.
For 2024, the average customer using 11 CCF will see a total bill increase of $4.719 (or 4.14%) per month or $0.157 per day.
General Rate Case Filing 2025-2027
On January 2, 2024, we filed an application for the years 2025-2027. The application proposes a 3-year $540 million capital investment program to ensure a resilient water system for our customers and local communities.
Temporary Water Source Change for Santa Teresa Customers
A heads up to our Santa Teresa customers: over the next six months, you will experience a change in terms of where your water comes from. Your water might taste different. Please know that it is safe to drink and use as always. This change is anticipated to be complete in April 2024. Learn more.
Online Bill Pay Portal
In partnership with Invoice Cloud, you can now enjoy the convenience of 24-hour online bill pay. In addition to accepting major credit cards, you also have the option of utilizing Venmo, Apple Pay, PayPal and Google Pay.
If you are already an auto-pay customer, no further action is necessary. If you want to change your billing information or view your bills, you'll need to register on the new customer portal.
CA Arrearage Assistance Funds
San Jose Water knows that COVID impacted our customers’ ability to pay their bills. In order to help, San Jose Water has applied for arrearage assistance from the State Water Board. This funding may be applied to customer debt accrued from June 15, 2021 through December 31, 2022. We will be providing more information throughout the process. Please head here for further details.
On July 10, 2023, Governor Newsom signed a budget trailer bill expanding the Arrearages Program to provide relief to community water systems for unpaid bills related to the pandemic.
This new Extended Water and Wastewater Arrearage Payment Program extends the COVID Relief Period to December 31, 2022. This program has $600 million in federal funding.
SJW Happenings: Sign up for our customer newsletter
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Help Paying Your Water Bill - Up to $15,000
Having trouble paying your water bill? California's Low Income Household Water Assistance Program (LIHWAP) may be able to help. Learn More
In The News
SJW Selects InvoiceCloud as Strategic Payment Technology Provider
SJW has implemented InvoiceCloud, an EngageSmart solution for online bill payment services, as its strategic payment technology provider for its approximately 230,000 customer accounts in Silicon Valley. Full press release on Business Wire.
Inspiring Change through Supplier Diversity in the Water Industry
SJW's Director of Supplier Diversity Tim McLaughlin recently spoke with the SF Business Times on the importance of supplier diversity.
Recent Press Releases
SJW Celebrates a Year of Remarkable Achievements in 2023
Jan 24, 2024
The company is proud to share a year of significant advancements and milestones in water management, environmental stewardship, and customer service.
SJW Files General Rate Case Application Focused on Infrastructure Upgrades and Water System Safety and Resiliency
Jan 9, 2024
The application proposes a 3-year $540 million capital investment program to ensure a resilient water system for SJW customers and its local communities.