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New Customer Portal

Our New Online Bill Pay Portal is Here!

In partnership with Invoice Cloud, you can now enjoy the convenience of 24-hour online bill pay. In addition to accepting major credit cards, you also have the option of utilizing Venmo, Apple Pay, PayPal and Google Pay. 

If you are already an auto-pay customer, no further action is necessary. If you want to change your billing information or view your bills, you'll need to register on the new customer portal.

To register for an account, simply click Pay Your Bill to set up an account in the new customer portal. This process should take about 5 minutes. Learn more here.

Temporary Water Source Changes

A heads up to our Santa Teresa customers: over the next six months, you will experience a change in terms of where your water comes from. Your water might taste different. Please know your water continues to meet or exceed all State and Federal drinking water guidelines. Head here for more information and a map of the affected area.

There has been a change in water source due to McLaughlin station being brought online. Learn more here.

Fabian and Lucy in front of SJW truck

Employee Spotlight: Lucy Perez & Fabian Rosales

Meet Lucy and Fabian, the dynamic duo of our our Fleet Facilities department!

Help Paying Your Water Bill - Up to $15,000

Having trouble paying your water bill? California's Low Income Household Water Assistance Program (LIHWAP) may be able to help.

SJW Supports Local Fall Festivities and Community Drives

SJW maintains a long tradition of giving back. This fall, SJW is proud to join local nonprofits, community organizations, and other philanthropic entities in supporting several initiatives that highlight the company’s dedication to the communities where we live, work, and serve. Read all about it in our latest press release.

Hawai'i Community Foundation logo

SJW Supports Hawaii Wildfire Relief

The wildfires in Hawaii were devastating to witness. Many lives were lost lives along with significant damage to the communities. San Jose Water has made donations to the Hawaii Community Foundation and the Maui Food Bank. Both are providing resources for disaster response and recovery.

Monte Sereno Infrastructure Update

Heads up Monte Sereno customers: In August, SJW kicked off a water pipeline replacement project in your neighborhood that is expected to run through November 2023. Crews will be replacing aging potable water infrastructure in the area. Impacts to customers could include periodic water outages and increased traffic due to lane closures to accommodate work.

Click here to learn more.

SJW Happenings: Sign up for our customer newsletter

Get the latest SJW news directly to your Inbox. Head here to sign up for updates: E-Newsletters | San Jose Water

In The News

SJW Supports Operation Gobble

SJW is partnering with State Senator Dave Cortese and Assemblymembers Evan Low and Gail Pellerin helping to ensure needy residents in the greater San Jose area can enjoy a Thanksgiving meal. Check out our latest press release for the details!

More Recent Press Releases

SJW Infrastructure Upgrades Underway in Monte Sereno with the Hillview Pipeline Replacement Project

Sep 25, 2023

New pipeline installation schedule slated to run through November 2023 as SJW invests in infrastructure.

New Bill Payment Options Launch for SJW Customers

Sep 20, 2023

Get all the details on the the launch of our new customer portal here.

A Modest Decrease on Your Bill

Recently, you may have seen reports that the CPUC, which oversees SJW and other investor-owned water utilities, decided to reduce a component of your water bill referred to as the “Cost of Capital.” The most important takeaway from this decision is that you will see a modest reduction to your water bill. Learn more here.

Pay your water bill. In person. With cash. It's easy!

CheckFreePay: New Bill Pay Option for Customers

CheckFreePay® is a convenient way to pay your water bill in-person with cash. It is the largest processor of walk-in bill payments in the United States with more than 20 locations in our community. Go to our new CheckFree page to find a location near you!

Graphic of drop box with text "for your convenience, we have a drop box for customer payments."

Drop Box Available for Payments

Our Customer Service office remains closed to walk-in visits. However, we offer the following options to make a payment: 

  • We have a convenient drop box located outside of our 110 W. Taylor office in San Jose. Check only, no cash please. 
  • One-time and automated online bill payments
  • Free automated payment service at: (855) 771-7900
  • Mail forms to: San Jose Water, 110 W. Taylor Street, San Jose, CA 95110
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CAP & Billing

If you’re struggling to pay your water bill, we’re here to help!

From CAP to our flexible payment plans and easy new online pay portal, we will work with you.

Contact us at (408) 279-7900 or

Use our payment center to pay your SJW bill with Visa, MasterCard and Discover!

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Water Quality

Our water composition meets or surpasses all state and federal drinking standards. Check out our 2022 Water Quality report.

Looking for information on a possible water source change or general water quality questions? Check out our Water Quality page.

Missed our Water Quality/PFAS webinar? Download a copy of the presentation.

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