Man looking at his bill on the phone by the computer - Pay your bill online, by phone or by mail.

Easy water bill payment options!

Learn how to register your account, make a one-time or automatic payment and more, on our Billing & Payment page.

Redwood Estates Construction Update

West Valley Construction, on behalf of SJW, will be installing a new water main and services on various streets in the Redwood Estates community in the coming months. Stay current on any local construction impacts here.

Claims Information for Los Gatos Villa Ave. Customers

If you wish to file a claim related to the Villa Ave. leak incident, please visit our claims process page for more details.

Mt. Hamilton Road Closure

Our Mt. Hamilton main replacement project started the week of February 6, 2023 and is expected to run through May.

Click here for more information on road closure impacts.

Help Paying Your Water Bill - Up to $15,000

Having trouble paying you water bill? California has a program which can help – the Low Income Household Water Assistance Program (LIHWAP).

New Surcharge: May 8

Beginning May 8, 2023, customers will see a new surcharge on their bill. This surcharge is for M-WRAM (Monterey-Style Water Revenue Adjustment Mechanism), an account that tracks the revenue received from volume charges. Learn more here.

SJW Happenings: Sign up for our new customer newsletter

Get the latest SJW news directly to your Inbox. Head here to sign up for updates: E-Newsletters | San Jose Water

In The News

New Article Featuring Quote by Jake Walsh: Water Tech Getting Smarter

SJW's own Jake Walsh is quoted in a new article for ENR's Tech Focus: "Navigating the wild west of water tech as startups and large firms vie for a slice of a rapidly evolving market."

SJW Honored by Hermes Creative Awards 2023

SJW was recently awarded three prestigious Hermes Creative Awards for 2023. Check out our latest blog post to learn more!

Letter from President Andy Gere

SJW President Andy Gere addresses how history was made on April 11th in the state of California. Read his letter to SJW customers here.

Maintenance Alert

High Call Volumes

Our customer service team is currently experiencing higher call volumes coupled with staffing challenges. This combination is increasing hold times and response times. We are working to address these challenges to deliver a better customer experience. Our website is an excellent resource of information for customers—try exploring the links below for immediate help with your questions:

Customer Care

Billing & Payment

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Water Quality

Our water composition meets or surpasses all state and federal drinking standards. Check out our 2022 Water Quality report.

Looking for information on a possible water source change or general water quality questions? Check out our Water Quality page.

Missed our Water Quality/PFAS webinar? Download a copy of the presentation.

Graphic of drop box with text "for your convenience, we have a drop box for customer payments."

Drop Box Available for Payments

Our Customer Service office remains closed to walk-in visits. However, we offer the following options to make a payment: 

  • We have a convenient drop box located outside of our 110 W. Taylor office in San Jose. Check only, no cash please. 
  • One-time and automated online bill payments
  • Free automated payment service at: (855) 771-7900
  • Mail forms to: San Jose Water, 110 W. Taylor Street, San Jose, CA 95110
CAP program graphic

CAP & Billing

If you’re struggling to pay your water bill, we’re here to help!

From CAP to our flexible payment plans and easy new online pay portal, we will work with you.

Contact us at (408) 279-7900 or

Use our payment center to pay your San Jose Water bill with Visa, MasterCard and Discover!

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