We have updated our Privacy Policy. Our policy describes how we may collect, use, process and share your personal information. We use cookies which vary by type and jurisdiction. Visit the Your Privacy Choices link at the bottom of our website, which describes cookies we use and how to manage them.

SJW employee fixing fire hydrant

Water Blogged

Read everything water...blogged. Scroll below to find article topics spanning from water treatment and system technology updates to conservation tips and employee news—and more.

San Jose Water field employee with gps icon

Preventing Water Loss with Acoustic Leak Detection Technology

San Jose Water (SJW) is dedicated to delivering safe, high-quality water to over one million customers across 140 square miles everyday. It is our job to protect our water resources and promote long-term sustainability in our community. The U.S. Environmental Protection Agency estimates that the average annual water loss rate for utility systems is 16%. Meanwhile, SJW has an average annual water loss rate of approximately 7%.

Conservation
Important notice

CPUC OII Decision

San Jose Water (SJW) is pleased to have reached a proposed resolution with the Consumer Protection and Enforcement Division (CPED) of the California Public Utilities Commission (CPUC) regarding the investigation into some of our past billing practices.

In 2017, a customer brought billing concerns to our attention. The issue involved the lack of proration of monthly service charges when they changed within a billing cycle. 

The CPUC issued an Order Instituting Investigation (OII) in September 2018.  The proposed resolution to the OII provides for the following:

Rates & Regulations
Air force soldiers on the tarmac walking towards a large military plane

Reflections On Service This Veteran's Day

In observance of Veteran's Day we talked with one of our San Jose Water vets about his service and how he's carried those lessons with him through life.
Two signs on a wall, one says Facts and points to the left, the other says Myths and points to the right

Like Saving Money? Check Your Water Meter

Your water meter, like so many things in our lives, is something you might not give much thought to until something goes wrong. It’s not as flashy as the iPhone X, but to your water service provider, it’s a key piece of tech, which is why we’re going to dispel some common misconceptions you may have about your water meter.
Conservation

Service Area Address Check

is
the San Jose Water service area.
google map showing address

Categories

Community
Conservation
Construction
Employees
Environment
Events
Fun Stuff
Industry News
Rates
Weather