Water Blogged

In order to follow the state and county shelter-in-place order, as well as to protect the health of our employees per CDC public health guidelines, we are suspending all non-emergency construction activity requiring field support by our engineering and construction teams until further notice. This includes water main replacement projects and nearly all other planned capital improvements. Projects currently underway are being brought to a safe and secure stopping point.

While the entire community is under a shelter-in-place order, essential San Jose Water (SJW) workers are on the job to make sure your water is flowing safely and reliably.

Distribution Service (DS) Inspectors perform critical work day in and day out. Just a few of their responsibilities include marking existing water lines before any excavation begins, locating leaks in mains and service lines, performing hydrant and valve maintenance, and operating the vacuum excavator truck.

San Jose Water (SJW) is pleased to have reached a proposed resolution with the Consumer Protection and Enforcement Division (CPED) of the California Public Utilities Commission (CPUC) regarding the investigation into some of our past billing practices.

In 2017, a customer brought billing concerns to our attention. The issue involved the lack of proration of monthly service charges when they changed within a billing cycle. 

The CPUC issued an Order Instituting Investigation (OII) in September 2018.  The proposed resolution to the OII provides for the following:

Climate change isn’t exactly a new subject, but there’s a lot that we’re still learning about it, such as how it works, what its effects will be, and when we’ll see those changes take place. In the water utility industry, climate change is changing our assumptions about the availability and quality of our water supply and how to manage this precious resource.

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By day, Dave Wilson i

Understanding Your Bill: Surcharges and Service Charge Changes

WCMA Surcharge Under Consideration; Customers Have Opportunity to Provide Feedback

San Jose Water (SJW) customers will have an opportunity to weigh in on the 2018 Water Conservation Memorandum Account (WCMA) surcharge currently under consideration.

If there’s one trendy craze that doesn’t seem to be going away anytime soon, it’s sparkling water. This summer season, you can definitely expect to see more brands and flavors of sparkling water hitting the shelves in your local supermarket. The rise of the carbonated water craze is perfect for those who may not be drinking enough water or want a little bit of extra flavor in their beverages. However, those refreshing drinks can get expensive, especially if you’re relying on them for a source of hydration.

Even following a season of heavy rainfall, California will always be susceptible to drought, so selecting plants that can withstand inevitable dry spells will always be critical. Whether you’re a veteran green thumb or a gardening first-timer, you don’t need to worry! At San Jose Water, we’ve pulled together all the best tips and resources to help you become a water-wise gardening pro.