Water Blogged
Read everything water...blogged. Scroll below to find article topics spanning from water treatment and system technology updates to conservation tips and employee news—and more.
CPUC OII Decision
San Jose Water (SJW) is pleased to have reached a proposed resolution with the Consumer Protection and Enforcement Division (CPED) of the California Public Utilities Commission (CPUC) regarding the investigation into some of our past billing practices.
In 2017, a customer brought billing concerns to our attention. The issue involved the lack of proration of monthly service charges when they changed within a billing cycle.
The CPUC issued an Order Instituting Investigation (OII) in September 2018. The proposed resolution to the OII provides for the following:
West Valley Residents to Receive Groundwater Temporarily
Valley Water’s Rinconada Water Treatment Plant is undergoing planned construction and maintenance work from March 12ththrough March 19th, 2019. During this period, SJW will deliver groundwater to customers located to the south of Stevens Creek and to the west of Highways 880 and 17.
Your Guide to Water-Wise Gardening Year-Round
Even following a season of heavy rainfall, California will always be susceptible to drought, so selecting plants that can withstand inevitable dry spells will always be critical. Whether you’re a veteran green thumb or a gardening first-timer, you don’t need to worry! At San Jose Water, we’ve pulled together all the best tips and resources to help you become a water-wise gardening pro.
PUC Inviting Customers To Offer Opinions on WCMA Surcharge
Understanding Your Bill: Surcharges and Service Charge Changes
WCMA Surcharge Under Consideration; Customers Have Opportunity to Provide Feedback
San Jose Water (SJW) customers will have an opportunity to weigh in on the 2018 Water Conservation Memorandum Account (WCMA) surcharge currently under consideration.
Water Issues For West San Jose and Los Gatos Customers
December 18, 2018 UPDATE: Yesterday’s water discoloration incident is being closely monitored by SJW professionals. The initial flushing of mains was completed last night.
If our customers continue to notice any discolored water they are encouraged to flush their lines for up to 15 minutes. Please begin with your external faucets such as hose bibs. Then move inside to your faucets and other plumbing fixtures. Please call our Customer Service Department at (408) 279-7900 if your water does not clear up after flushing.
Service Area Address Check
the San Jose Water service area.