Water Blogged

We are proud to serve over one million customers with high quality, life-sustaining water along with exceptional customer service. On top of that, we are always committed to supplying water that meets or surpasses all state and federal drinking standards. But what steps do we take to ensure that our water is safe, and how do we determine overall water quality? We take three main factors into account.

San Jose Water is committed to infrastructure improvements that optimize the balance between levels of service, impact on rates, and risk. We use innovative solutions to manage assets and leverage cutting-edge technology to make effective decisions and meet or exceed all water treatment standards so that we deliver the best water possible to our customers, 24/7. Here's an overview of the projects in progress this year alone. 

San Jose Water (SJW) is pleased to have reached a proposed resolution with the Consumer Protection and Enforcement Division (CPED) of the California Public Utilities Commission (CPUC) regarding the investigation into some of our past billing practices.

In 2017, a customer brought billing concerns to our attention. The issue involved the lack of proration of monthly service charges when they changed within a billing cycle. 

The CPUC issued an Order Instituting Investigation (OII) in September 2018.  The proposed resolution to the OII provides for the following:

Water is everywhere. We use it daily and it’s the key ingredient in making almost everything that we use. If you are a regular reader of our blog, you know that everyday objects such as paper, gasoline, shoes, t-shirts, phones, and jeans require a surprising amount of water to manufacture.

Did you know that about 95% of the water entering our homes goes down the drain? This can be attributed to leaving the tap on while brushing your teeth, over-watering plants, or using leaky faucets. Regardless, it is important to become more involved in reducing our water usage, as water is a limited resource that shouldn’t be taken for granted.

We are thrilled to share some exciting news about our newly re-designed Montevina Treatment Plant. In September, San Jose Water was awarded the Environmental Engineering Project award for the new facility. The award was presented by the American Society of Civil Engineers (ASCE).

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San Jose Water (SJW) has been serving the South Bay Area for over 150 years, and during that time, a lot has changed in the way of water infrastructure technology.