2020 Water Quality Report Cover

Water Quality

Our Commitment to Quality

San Jose Water is committed to supplying water that meets or surpasses all state and federal drinking standards. Browse the sections below to get information on water quality topics.

In addition, you can find a summary of our most recent water testing results along with other important information in our Annual Water Quality report.

Download a copy of the 2020 report here.

PFAS

PFAS

Per-and polyfluorinated substances (PFAS) are a group of man-made chemicals that do not break down easily in the environment, even over a period of time. The PFAS family of chemicals include Perfluorooctane Sulfonate (PFOS) and Perfluorooctane Acid (PFOA). PFOS and PFOA are regulated by the State of California.

These compounds have been widely used in industrial applications since the 1940s including:

  • Fabrics for furniture
  • Paper packaging for food and other materials resistant to water, grease or stains
  • Firefighting foams
  • Various industrial processes

Learn more about how SJW is addressing these chemicals https://www.sjwater.com/pfas.  

Technician Analyzing Water Backflow

Backflow

"Backflow" is the reversal of flow of a liquid, gas, or suspended solid into the potable water supply. Find out more about backflow and how we prevent it.

PFAS – What’s in my water?

Updated June 22, 2020

Our top priority at San Jose Water is delivering safe, high-quality and reliable water service to our customers and communities. We immediately discontinued the use of two of our wells at Malone Road Station upon discovering concentrations of perfluorooctane sulfonate (PFOS), a manmade substance widely used in consumer products from carpeting to Teflon pans. All affected customers have been notified by letter.

Water Contaminant FAQ

Read up on water contaminants and how we manage them.

Fluoride

What is fluoride and how does it affect your water? See answers to these questions as well as the fluoridation levels in your area.

Water Supply FAQs

Where does your water come from? Find out here.

Water Heaters

Get tips on water heater maintenance and more.

Hard & Soft Water FAQs

See what "hard" and "soft" water mean, and how to tell that either flow through your pipes.

Safety + Quality FAQs

Get answers to frequently asked questions about the quality of our water.

Water Pressure

Understand high and low water pressure, and how to manage both.

Color, Sediment, Taste & Odor FAQs

Many factors affect your water. See answers to frequently asked questions about its attributes.
Collage of water quality images

Water Quality Open House

Due to high customer demand, in August 2020 we put together an insightful and well-attended virtual open house about all things water quality. Download a copy of the presentation here

Water Quality Reports

SJW tracks and addresses water quality issues every year. We compile our findings in our Water Quality Reports, which are available for viewing and downloading below. 

2020 report

2019 report

2018 report

2017 report

2016 report