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2023 Water Quality Report

The 2023 Consumer Confidence Report, also known as the annual water quality report, is here!

In this detailed report, customers can learn more about where their water comes from and how our water quality measures up to federal and state drinking water standards.

Note: though published in 2024, this report is labeled 2023 as it is covers data collected and findings compiled for the year 2023.

Check Out Our New Fact Sheet!

Want to learn more about San Jose Water? Check out our new fact sheet with all kinds of cool info about our employees, conservation, supplier diversity and more! Take a look

PromisePay Payment Plans

San Jose Water has partnered with Promise to offer our customers affordable, convenient, and flexible PromisePay payment plans for their past due bills. Click here to learn more and enroll today!

General Rate Case Filing 2025-2027

On January 2, 2024, we filed an application for the years 2025-2027. The application proposes a 3-year $540 million capital investment program to ensure a resilient water system for our customers and local communities. Learn more.

You are invited to participate in a Public Forum, also called a Public Participation Hearing (PPH), about SJW’s Application for authority to increase rates for water service. It will be held on June 13, 2024, at 2:00 pm and 6:00 pm. Find the full notice and details here.

2023-2024 Supplier Diversity Report

This past year, SJW accomplished $54.4 million in diverse spend and partnered with 65+ unique diverse suppliers. Learn more in our annual report to the CPUC.

Cambrian Reservoirs Replacement Project

Starting in May 2024, SJW is planning a multi-year construction project to build two new tanks, providing 16 million gallons of potable water storage to our customers. This reservoir replacement project is scheduled to be completed in September 2027. Learn more here.

2024 Water Rates

As of January 1, changes to SJW rates have been implemented.

For 2024, the average customer using 11 CCF will see a total bill increase of $4.719 (or 4.14%) per month or $0.157 per day. Learn more here.

Online Bill Pay Portal

In partnership with Invoice Cloud, you can now enjoy the convenience of 24/7 online bill pay with credit card, Venmo, Apple Pay, PayPal and Google Pay options.

If you're already an auto-pay customer, no further action is necessary. To register for an account, simply click Pay Your Bill to get set up in the new customer portal.

Water Shutoffs

As of March 1, shutoffs resumed for customers who have not paid their bills for over 90 days. We had previously not shut off water service for over four years. This action is necessary to support our business and continue providing reliable service to all of our customers. 

Our goal is to help customers avoid water shutoffs. Learn more here.

CA Arrearage Assistance Funds

SJW knows that COVID impacted our customers’ ability to pay their bills. In order to help, SJW has applied for arrearage assistance from the State Water Board. This funding may be applied to customer debt accrued from June 15, 2021 through December 31, 2022. We will be providing more information throughout the process. Please head here for details.

In The News

Press Mentions

Op-Ed: Outgrowing Legacy Utility Payment Systems

VP of Regulatory Affairs and Government Relations John Tang contributes a guest column for Water Online, detailing how SJW arrived at the ideal payment platform solution after a months-long search, keeping the company in line with its values of exceptional customer service and innovation.

Inspiring Change through Supplier Diversity in the Water Industry

SJW's Director of Supplier Diversity Tim McLaughlin recently spoke with the SF Business Times on the importance of supplier diversity.

Recent Press Releases

SJW Customers Receive State Funding to Ease COVID-Related Financial Hardship
June 10, 2024

Funded by the American Rescue Plan Act, SJW announces a second round of payments intended to help support customers who experienced financial hardship due to COVID and were unable to pay their water bills between June 15, 2021 and December 31, 2022. Read more here.

SJW Files Annual Water Quality Report
May 23, 2024

The 2023 Consumer Confidence Report provides a snapshot of last year’s cumulative local water quality data, including where the company’s water comes from and how its quality compares to federal and state standards. It also summarizes the results of more than 18,000 water quality tests conducted throughout the year. Full press release here.

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Employee Spotlight Brenda Romero photo collage

Latest Blogs

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Pay your water bill. In person. With cash. It's easy!

CheckFreePay: New Bill Pay Option for Customers

CheckFreePay® is a convenient way to pay your water bill in-person with cash. It is the largest processor of walk-in bill payments in the United States with more than 20 locations in our community. Go to our new CheckFree page to find a location near you!

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Graphic of drop box with text "for your convenience, we have a drop box for customer payments."

Drop Box Available for Payments

Our Customer Service office remains closed to walk-in visits. However, we offer the following options to make a payment: 

  • We have a convenient drop box located outside of our 110 W. Taylor office in San Jose. Check only, no cash please. 
  • One-time and automated online bill payments
  • Free automated payment service at: (877) 401-0085
  • Mail forms to: San Jose Water, 110 W. Taylor Street, San Jose, CA 95110
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CAP & Billing

If you’re struggling to pay your water bill, we’re here to help!

From CAP to our flexible payment plans and easy new online pay portal, we will work with you.

Contact us at (408) 279-7900 or customer.service@sjwater.com


Use our payment center to pay your SJW bill with Visa, MasterCard and Discover!

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Water Quality

Our water composition meets or surpasses all state and federal drinking standards. Check out our 2023 Water Quality report.


Looking for information on a possible water source change or general water quality questions? Check out our Water Quality page.


Missed our Water Quality/PFAS webinar? Download a copy of the presentation.

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