We have updated our Privacy Policy. Our policy describes how we may collect, use, process and share your personal information. We use cookies which vary by type and jurisdiction. 
Visit the Your Privacy Choices link at the bottom of our website, which describes cookies we use and how to manage them.

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PromisePay Payment Plans

SJW has partnered with Promise, a technology company that specializes in providing affordable, flexible, and interest-free PromisePay payment plans to customers with past due water bills. If you have an existing payment plan with SJW, it will be honored until its completion. All new payment plans will be with PromisePay.

Learn more here!

Infrastructure & Service Updates

Notification of Treatment Change: Williams Station Wells Transition

Starting July 8, SJW will transition from using free chlorine to chloramine as the primary disinfectant for the water supplied by our Williams Station Wells. This change is part of our ongoing commitment to providing the highest quality water.

McLaughlin Fluoridation Facility Update

Our fluoridation facility is currently offline due to the manufacturer delay of key parts. We are expecting final delivery by mid-July and then testing and approval for an August re-start. All customers who receive fluoridated water from this facility will be notified prior to the start date. If you have any questions, please email us.

Cambrian Reservoirs Replacement Project

SJW has broken ground on a multi-year construction project to build two new tanks, providing 16 million gallons of potable water storage to our customers. This reservoir replacement project is scheduled to be completed in September 2027. Learn more here.

Water Rate Updates

Valley Water Rate Increase

Effective July 1, VW is increasing rates to retailers like SJW. On average, a residential customer with a 3/4-inch meter using 11 CCF per month will see their bill increase by approximately $6.65 (or 5.5%). The average bill of $120.99 will increase to $127.64. All monies collected for this rate increase go directly to VW and are known as a “pass through.” SJW does not benefit from this rate increase.

2024 SJW Rates

As of January 1, changes to SJW rates have been implemented. For 2024, the average customer using 11 CCF will see a total bill increase of $4.719 (or 4.14%) per month or $0.157 per day. Learn more here.

General Rate Case Filing 2025-2027

On January 2, 2024, we filed an application for the years 2025-2027. The application proposes a 3-year $540 million capital investment program to ensure a resilient water system for our customers and local communities. Learn more.

Billing & Payment Options

Online Bill Pay Portal

In partnership with Invoice Cloud, you can now enjoy the convenience of 24/7 online bill pay with credit card, Venmo, Apple Pay, PayPal and Google Pay options.

If you're already an auto-pay customer, no further action is necessary. To register for an account, simply click Pay Your Bill to get set up in the new customer portal.

PromisePay Payment Plans

SJW has partnered with Promise to offer our customers affordable, convenient, and flexible PromisePay payment plans for their past due bills. Click here to learn more and enroll today!

Shutoffs & Financial Assistance

Water Shutoffs

As of March 1, shutoffs resumed for customers who have not paid their bills for over 90 days. We had previously not shut off water service for over four years. This action is necessary to support our business and continue providing reliable service to all of our customers. 

Our goal is to help customers avoid water shutoffs. Learn more here.

SJW Customers Receive State Funding to Ease Financial Hardship

SJW received funds totaling $9.1 million from the California Water and Wastewater Arrearage Payment Program, which is administered by the State Water Resources Control Board and provided through the American Rescue Plan Act. These funds are intended to help support customers who experienced financial hardship due to COVID-19 and were unable to pay their water bills between June 15, 2021 and December 31, 2022.

This was the second of two payments aimed at helping customers over the past 2 years. In total, $15.3 million has been received from this program. Learn more here

In The News

Recent Press Releases

SJW Partners with Promise to Offer Affordable and Flexible Payment Plans
July 9, 2024

SJW has partnered with Promise to offer customers an easy and convenient way to set up interest-free payment plans for past due water bills. The new program is available for SJW customers who owe $100 or more on past due water bills. Read more here.

SJW Customers Receive State Funding to Ease COVID-Related Financial Hardship
June 10, 2024

Funded by the American Rescue Plan Act, SJW announces a second round of payments intended to help support customers who experienced financial hardship due to COVID and were unable to pay their water bills between June 15, 2021 and December 31, 2022. Read more here.

Press Mentions

Op-Ed: Outgrowing Legacy Utility Payment Systems

VP of Regulatory Affairs and Government Relations John Tang contributes a guest column for Water Online, detailing how SJW arrived at the ideal payment platform solution after a months-long search, keeping the company in line with its values of exceptional customer service and innovation.

Inspiring Change through Supplier Diversity in the Water Industry

SJW's Director of Supplier Diversity Tim McLaughlin recently spoke with the SF Business Times on the importance of supplier diversity.

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Latest Blogs

Pay your water bill. In person. With cash. It's easy!

CheckFreePay: New Bill Pay Option for Customers

CheckFreePay® is a convenient way to pay your water bill in-person with cash. It is the largest processor of walk-in bill payments in the United States with more than 20 locations in our community. Go to our new CheckFree page to find a location near you!

Graphic of drop box with text "for your convenience, we have a drop box for customer payments."

Drop Box Available for Payments

Our Customer Service office remains closed to walk-in visits. However, we offer the following options to make a payment: 

  • We have a convenient drop box located outside of our 110 W. Taylor office in San Jose. Check only, no cash please. 
  • One-time and automated online bill payments
  • Free automated payment service at: (877) 401-0085
  • Mail forms to: San Jose Water, 110 W. Taylor Street, San Jose, CA 95110
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CAP & Billing

If you’re struggling to pay your water bill, we’re here to help!

From CAP to our flexible payment plans and easy new online pay portal, we will work with you.

Contact us at (408) 279-7900 or customer.service@sjwater.com

Use our payment center to pay your SJW bill with Visa, MasterCard and Discover!

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Water Quality

Our water composition meets or surpasses all state and federal drinking standards. Check out our 2023 Water Quality report.

Looking for information on a possible water source change or general water quality questions? Check out our Water Quality page.

Missed our Water Quality/PFAS webinar? Download a copy of the presentation.

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