SJW follows a certain procedure for owners and contractors wishing to install new, relocate or upsize water service for 3” and smaller services. The bullets below outline our process.

  • The owner or applicant must submit a completed SJW Water Service Questionnaire along with a site and/or improvement plans and fire sprinkler calculations (if applicable) for the project.
  • SJW sizes the service, determines backflow requirements, and sends a construction agreement to the applicant with a cover letter explaining the procedure necessary to process the service request for installation.  This takes approximately 2-3 weeks.
  • Once the owner or applicant signs the agreements and pays for the service, the project is sent to the SJW Construction Department who will schedule a site visit, apply for an encroachment permit and schedule the installation.  This takes approximately 6-10 weeks.