Emergency Notifications
SJW is Maintaining Safe and Reliable Water Service During the Coronavirus (COVID-19) Pandemic
Notification details
Billing & Payment
Browse the sections below to learn about convenient billing and payment options.
Important Update:
Our focus now is to increase preventative actions to minimize the risk of exposure to COVID-19 in order to keep our customers, employees and communities healthy. We encourage you to stay informed and consider the CDC website as a resource for further information.
Beginning Monday, March 16, our Customer Service office at 110 West Taylor Street will be closed to the public. Please know that our friendly and knowledgeable Customer Service Team is still available to assist you by phone or by emailing customer.service@sjwater.com.
During this time, San Jose Water will not be turning water off due to non-payment.
Below, you will find several additional options for paying your bill or other water account needs.
Pay Online
If you have an online account, log in to pay your bill. If not, register for an account to see and pay your bills online.
One-time payments
Two options are available to make one-time payments:
- Use your checking or savings account
- Use your credit card with KUBRA EZ-PAY Note that a $1.75 convenience fee is required for card payments. SJW does not receive any part of the fee.
You can also easily make payments using our Automatic Payment Service (APS).
Pay By Phone
Call our free automated payment service 24/7 at 1 (855) 771-7900 and pay using your checking or savings account. Please have the following information available:
- Your San Jose Water 11-digit account number
- Your bank account routing number
- Your checking or savings account number
Pay in Person
Closed as of March 16, 2020
San Jose Water's Customer Service Department is located at:
110 West Taylor Street (map)
San Jose, CA 95110
Office hours: 8:00 am to 5:30 pm Monday-Friday.
Please note we are closed from 1:00 PM to 3:00 PM the first Friday of the month.
Office is closed for holidays (see list at right).
Acceptable Payment Methods: Cash, Check, Money order, or Cashier's check only.
Payments Outside of Business Hours: Effective Friday, April 10, 2020, no payments will be accepted at our Door Drop outside our offices.
Automatic Payment Service
Information on how to pay your bill automatically from your checking or savings account.
How to Read Your Bill
A brief overview of the different elements of your bill.
Third Party Notification Program
Information on how you can designate someone you know to receive a copy of any disconnection notice due to non-payment.
Water Shutoff Policy
Learn more about our policy for water shutoffs due to non-payment here.