Billing & Payment
SJWaterHUB has launched!
Use SJWaterHUB to pay your bill, track your water usage and manage your accounts — all in one spot.
- Better account management and bill payment tools
And once your smart meter is installed:
- Access your daily water data
- Set alerts for unplanned water use
- Sign up for notifications indicating a possible leak
Pay Online
Use the new SJWaterHUB to check your usage and pay your bill – all in one easy-to-use portal!
You can pay your bill using your checking or savings account, credit card, Venmo, Apply Pay, Google Pay, PayPal, Pay by Text, and more.
Effective June 30, 2025, go to SJWaterHUB.com to pay your bill.
To learn more about the portal, go to sjwater.com/HUB.
Pay by Cash
CheckFreePay® is a convenient way to pay your water bill in-person with cash. It is the largest processor of walk-in bill payments in the United States with more than 20 locations in our community. Go to our new CheckFree page to find a location near you!
Pay By Phone
Call our free automated payment service 24/7 at 1(877) 401-0085 and pay using your credit card or your checking or savings account. Please have the following information available:
- Your San Jose Water 10-digit account number
- Your bank account routing number
- Your checking or savings account number
Payment Drop Box
Want to drop off a payment for your water bill? We have a convenient drop box located right outside our 110 W. Taylor Street office in San Jose. Checks only, no cash payments.
Our call center can be reached between 8:00 a.m to 5:00 p.m. Monday-Friday. Call us at (408) 279-7900.
Please note our call center is closed from 1:00 PM to 3:00 PM on the second Friday of the month.
Office is closed for holidays (see list at right).
Our walk-in Customer Service Office is closed.
Pay By Mail
Mail payments to:
San Jose Water
P.O. Box 7045
Pasadena, CA 91109-7045
Some of you may wonder why your bill payments are mailed to Pasadena, CA. We changed our remittance process about two years ago to achieve greater operational efficiencies. Our banking partner handles all the payments in Southern California.
For those customers who do not use online bill pay or auto pay, payments should be mailed to P.O. Box 7045, Pasadena, CA 91109-7045.
Third Party Notification Program
Information on how you can designate someone you know to receive a copy of any disconnection notice due to non-payment.
Service Charge Calculations
In August 2022, SJW introduced a new way of calculating your service charge. Learn more about this new calculation.
Our Customer Service Office is Closed To Walk-In Visits
Our Customer Service office at 110 West Taylor Street is closed to the public. Please note that our friendly and knowledgeable Customer Service Advocates are available to assist you by phone or by email Monday through Friday during regular business hours.
Please note our call center is closed from 1:00 PM to 3:00 PM on the second Friday of the month.
The office will be closed on the following holidays:
| Independence Day | |
| Labor Day | |
| Indigenous People’s Day | |
| Veterans' Day | |
| Thanksgiving Day | |
| Day after Thanksgiving | |
| Company Holiday | |
| Christmas Day |
Is Invoice Cloud still the payment vendor for SJW?
Yes! Invoice Cloud is a proud partner of SJW. Paying your bill is fast, easy and secure. With the new SJWaterHUB, you will find familiar screens that provide you the same great service you have come to love. View Invoice Cloud Terms and conditions.
Invoice Cloud offers:
- Expanded payment options including Apple Pay, Google Pay, PayPal and Venmo.
- Ability to establish and manage auto-pay.
- Electronic notifications of pending and completed payments as well as past-due notifications.
- Paperless billing — reduce clutter!
PromisePay Payment Plans
SJW has partnered with Promise, a technology company that specializes in providing affordable, flexible, and interest-free PromisePay payment plans to customers with past due water bills. If you have an existing payment plan with San Jose Water, it will be honored until its completion.
All new payment plans will be with PromisePay. Click HERE to create your payment plan today!