Third Party Notification Program

Para obtener esta información en español haga clic aquí: Formulario de Notificación a Terceros

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In today’s busy world, it’s easy to lose track of your water bill and miss a payment. We can help!

San Jose Water’s Third Party Notification program allows you to designate someone you know to receive a copy of any disconnection notice due to non-payment. If you have not paid your bill and your water service is in danger of being disconnected, your designated third party will be notified before your service is shut off. This third party can be a family member, neighbor, friend, or whomever you wish.

Please note: this “third party” is NOT financially responsible for your bill.

Everyone can benefit from this program, especially people who are elderly, handicapped, ill, or away from home for long periods of time.

To Register:

To register for the program, download and print the form below and have BOTH parties sign it. The completed and signed form must be returned to San Jose Water to initiate third party notification on your account.

Mail: San Jose Water, 110 W. Taylor Street, San Jose, CA 95110

Email as an attachment:

Fax: 408-279-7917

Third Party Notification Form (PDF)


For any questions or for help adding a third party, please contact customer service at 1-408-279-7900 or