
Billing & Payment
Browse this page to learn about convenient billing and payment options.
Pay by Cash (New!)
CheckFreePay® is a convenient way to pay your water bill in-person with cash. It is the largest processor of walk-in bill payments in the United States with more than 20 locations in our community. Go to our new CheckFree page to find a location near you!
Pay Online
If you have an online account, log in to pay your bill. If not, register for an account to see and pay your bills online.
One-time payments
Two options are available to make one-time payments:
- Use your checking or savings account
- Use your credit card with KUBRA EZ-PAY Note that a $1.75 convenience fee is required for card payments. SJW does not receive any part of the fee.
You can also easily make payments using our Automatic Payment Service (APS).
Pay By Phone
Call our free automated payment service 24/7 at 1 (855) 771-7900 and pay using your checking or savings account. Please have the following information available:
- Your San Jose Water 11-digit account number
- Your bank account routing number
- Your checking or savings account number
Payment Drop Box
Want to drop off a payment for your water bill? We have a convenient drop box located right outside our 110 W. Taylor Street office in San Jose. Checks only, no cash payments.
Our call center can be reached between 8:00 a.m to 5:00 p.m. Monday-Friday. Call us at (408) 279-7900.
Please note our call center is closed from 1:00 PM to 3:00 PM the first Friday of the month.
Office is closed for holidays (see list at right).
Our walk-in Customer Service Office is closed.
Pay By Mail
Mail payments to:
San Jose Water
P.O. Box 7045
Pasadena, CA 91109-7045
Some of you may wonder why your bill payments are mailed to Pasadena, CA. We changed our remittance process about two years ago to achieve greater operational efficiencies. Our banking partner handles all the payments in Southern California.
For those customers who do not use online bill pay or auto pay, payments should be mailed to P.O. Box 7045, Pasadena, CA 91109-7045.
Automatic Payment Service
Information on how to pay your bill automatically from your checking or savings account.
Third Party Notification Program
Information on how you can designate someone you know to receive a copy of any disconnection notice due to non-payment.
New Service Charge Calculations
Starting in August 2022, there's a new way of calculating your service charge. Learn more about this new calculation.
View Your Account Balance
The office will be closed on the following holidays:
Company Holiday | |
Independence Day | |
Labor Day | |
Indigenous Peoples' Day | |
Veterans' Day | |
Thanksgiving Day | |
Day After Thanksgiving | |
Christmas Day (Observed) |