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Customer Care

San Jose Water takes pride in the service we provide to our customers and our communities. For us, customer service means being available to answer your questions promptly, respond quickly to emergencies, provide a safe and reliable water supply, and much more. Browse this section to find information on billing and payment, service alerts, starting service, and other service topics.

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an SJW employee looking at a water meter

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Billing and Payments

Discover how easy it is to pay your bill online. No need to write checks or pay for postage.

Visit Customer Portal FAQs to learn more.

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Start or Stop Service

We provide many different ways to manage your water service. You can start or stop your service online or by email, phone or fax.

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PromisePay Payment Plans

San Jose Water has partnered with Promise to offer our customers affordable, convenient, and flexible PromisePay payment plans for their past due bills.

Click here to learn more and enroll today!

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How to Read Your Bill

We offer you an easy and convenient way to better understand your bill.

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Rates and Regulations

San Jose Water's rates are set by an independent third party, the California Public Utilities Commission (CPUC). The CPUC's mission is to protect utility customers and ensure the rates charged by all utilities are fair and reasonable.

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Who's Responsible for What?

Have a question about who is responsible for the water infrastructure on or near your property? We have all the answers for you in one spot!

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