Graphic with text "Pay your water bill in person. With cash. It's easy!"

Billing & Payment

Browse this page to learn about convenient billing and payment options.

Our Customer Service office at 110 West Taylor Street is closed to the public. Please note that our friendly and knowledgeable Customer Service Advocates are available to assist you by phone or by email Monday through Friday during regular business hours.

Pay by Cash (New!)

CheckFreePay® is a convenient way to pay your water bill in-person with cash. It is the largest processor of walk-in bill payments in the United States with more than 20 locations in our community. Go to our new CheckFree page to find a location near you!

Pay Online

If you have an online account, log in to pay your bill. If not, register for an account to see and pay your bills online.

One-time payments

Two options are available to make one-time payments:

You can also easily make payments using our Automatic Payment Service (APS).

Pay By Phone

Call our free automated payment service 24/7 at 1 (855) 771-7900 and pay using your checking or savings account. Please have the following information available:

  • Your San Jose Water 11-digit account number
  • Your bank account routing number
  • Your checking or savings account number

Payment Drop Box

Want to drop off a payment for your water bill? We have a convenient drop box located right outside our 110 W. Taylor Street office in San Jose. Checks only, no cash payments. 

Our call center can be reached between 8:00 a.m to 5:00 p.m. Monday-Friday. Call us at (408) 279-7900.

Please note our call center is closed from 1:00 PM to 3:00 PM the first Friday of the month.

Office is closed for holidays (see list at right).

Our walk-in Customer Service Office is closed.  

Pay By Mail

Mail payments to:

San Jose Water
P.O. Box 7045
Pasadena, CA 91109-7045

Some of you may wonder why your bill payments are mailed to Pasadena, CA. We changed our remittance process about two years ago to achieve greater operational efficiencies. Our banking partner handles all the payments in Southern California.  

For those customers who do not use online bill pay or auto pay, payments should be mailed to P.O. Box 7045, Pasadena, CA 91109-7045.


Automatic Payment Service

Information on how to pay your bill automatically from your checking or savings account.

How to Read Your Bill

A brief overview of the different elements of your bill.

Third Party Notification Program

Information on how you can designate someone you know to receive a copy of any disconnection notice due to non-payment.

New Service Charge Calculations

Starting in August 2022, there's a new way of calculating your service charge. Learn more about this new calculation.