Billing & Payment
Browse the sections below to learn about convenient billing and payment options.
Our Customer Service office at 110 West Taylor Street is closed to the public. Please know that our friendly and knowledgeable Customer Service Advocates are available to assist you by phone or by email: customer.service@sjwater.com.
Pay Online
If you have an online account, log in to pay your bill. If not, register for an account to see and pay your bills online.
One-time payments
Two options are available to make one-time payments:
- Use your checking or savings account
- Use your credit card with KUBRA EZ-PAY Note that a $1.75 convenience fee is required for card payments. SJW does not receive any part of the fee.
You can also easily make payments using our Automatic Payment Service (APS).
Pay By Phone
Call our free automated payment service 24/7 at 1 (855) 771-7900 and pay using your checking or savings account. Please have the following information available:
- Your San Jose Water 11-digit account number
- Your bank account routing number
- Your checking or savings account number
Payment Drop Box Available
Want to drop off a payment for your water bill? We have a convenient drop box located right outside our 110 W. Taylor Street office in San Jose. Checks only, no cash payments.
Our call center can be reached between 8:00 a.m to 5:30 p.m. Monday-Friday. Call us at (408) 279-7900.
Please note our call center is closed from 1:00 PM to 3:00 PM the first Friday of the month.
Office is closed for holidays (see list at right).
Our walk-in Customer Service Office is closed.
Pay By Mail
Mail payments to:
San Jose Water
P.O. Box 7045
Pasadena, CA 91109-7045
Automatic Payment Service
Information on how to pay your bill automatically from your checking or savings account.
Third Party Notification Program
Information on how you can designate someone you know to receive a copy of any disconnection notice due to non-payment.