Billing & Payment

If you have an online account, log in to pay your bill. If not, register for an account to see and pay your bills online.

One-time payments

Two options are available to make one-time payments:

• Use your checking or savings account
• Use your credit card with KUBRA EZ-PAY Note that a $1.75 convenience fee is required for card payments. SJW does not receive any part of the fee.

You can also easily make payments using our Automatic Payment Service (APS).

Call our free automated payment service 24/7 at 1 (855) 771-7900 and pay using your checking or savings account. Please have the following information available:

• Your San Jose Water 11-digit account number
• Your bank account routing number
• Your checking or savings account number

Want to drop off a payment for your water bill? We have a convenient drop box located right outside our 110 W. Taylor Street office in San Jose. Checks only, no cash payments. 

Our call center can be reached between 8:00 a.m to 5:00 p.m. Monday-Friday. Call us at (408) 279-7900.

Please note our call center is closed from 1:00 PM to 3:00 PM the first Friday of the month.

Office is closed for holidays (see list at right).

Our walk-in Customer Service Office is closed.  

Mail payments to:

San Jose Water
P.O. Box 7045
Pasadena, CA 91109-7045

Some of you may wonder why your bill payments are mailed to Pasadena, CA. We changed our remittance process about two years ago to achieve greater operational efficiencies. Our banking partner handles all the payments in Southern California.  

For those customers who do not use online bill pay or auto pay, payments should be mailed to P.O. Box 7045, Pasadena, CA 91109-7045.

Information on how to pay your bill automatically from your checking or savings account.

A brief overview of the different elements of your bill.

Information on how you can designate someone you know to receive a copy of any disconnection notice due to non-payment.

Learn more about our policy for water shutoffs due to non-payment.