Billing & Payment

If you have an online account, log in to pay your bill. If not, register for an account to see and pay your bills online.

One-time payments

Two options are available to make one-time payments:

• Use your checking or savings account
• Use your credit card with KUBRA EZ-PAY Note that a $1.75 convenience fee is required for card payments. SJW does not receive any part of the fee.

You can also easily make payments using our Automatic Payment Service (APS).

Call our free automated payment service 24/7 at 1 (855) 771-7900 and pay using your checking or savings account. Please have the following information available:

• Your San Jose Water 11-digit account number
• Your bank account routing number
• Your checking or savings account number

Closed as of March 16, 2020 

San Jose Water's Customer Service Department is located at:

110 West Taylor Street (map)
San Jose, CA 95110

Office hours: 8:00 am to 5:30 pm Monday-Friday. 
Please note we are closed from 1:00 PM to 3:00 PM the first Friday of the month.
Office is closed for holidays (see list at right).

Acceptable Payment Methods: Cash, Check, Money order, or Cashier's check only. 

Payments Outside of Business Hours:  Effective Friday, April 10, 2020, no payments will be accepted at our Door Drop outside our offices. 

Mail payments to:

San Jose Water
P.O. Box 7045
Pasadena, CA 91109-7045

Information on how to pay your bill automatically from your checking or savings account.

A brief overview of the different elements of your bill.

Information on how you can designate someone you know to receive a copy of any disconnection notice due to non-payment.

Learn more about our policy for water shutoffs due to non-payment.