Rates

CPUC OII Decision

San Jose Water (SJW) is pleased to have reached a proposed resolution with the Consumer Protection and Enforcement Division (CPED) of the California Public Utilities Commission (CPUC) regarding the investigation into some of our past billing practices.

In 2017, a customer brought billing concerns to our attention. The issue involved the lack of proration of monthly service charges when they changed within a billing cycle. 

The CPUC issued an Order Instituting Investigation (OII) in September 2018.  The proposed resolution to the OII provides for the following:

2019 San Jose Water Rates

SJW understands your concerns about recent rate increases and changes to your water bill*. Therefore, we’ve created a sample bill comparison that identifies the changes to your bill in 2019. 

We fully encourage and applaud our customers’ efforts to reduce their water consumption, as this will always be a vital step in combating drought in this region. However, water conservation is unrelated to the funding required to replace, repair and maintain the infrastructure that delivers reliable, clean, high quality water to your home.

PUC Inviting Customers To Offer Opinions on WCMA Surcharge

Understanding Your Bill: Surcharges and Service Charge Changes

WCMA Surcharge Under Consideration; Customers Have Opportunity to Provide Feedback

San Jose Water (SJW) customers will have an opportunity to weigh in on the 2018 Water Conservation Memorandum Account (WCMA) surcharge currently under consideration.

San Jose Water Begins Refunds on Service Charge Changes

San Jose Water (SJW) customers may notice a small refund on their next bill.

The typical residential SJW customer with a 3/4-inch meter will receive a one-time refund of $6.36 for the proration of service charges from June 1, 2011, through December 31, 2016.  Customers with larger meters will receive refunds proportional to their meter size.

2019 Rates are Here: What You Need to Know

Starting January 1, 2019 your San Jose Water rates will reflect an increase in water rates recently approved by the California Public Utilities Commission (CPUC). These new rates reflect an increase in operating costs and significant water system replacement costs for mains, tanks and wells that allow us to continue to provide safe and reliable water service. Effective January 1, 2019, the monthly water charges (service + quantity charges) for the typical residential customer with a 3/4-inch meter using 11 CCF (1 CCF = 748 gallons) will increase by $1.28.

Public Notice: Attend A Public Participation Hearing To Learn More About SJW Rate Case

San Jose Water is holding a Public Participation Hearing (PPH) regarding the General Rate Case (GRC).

Rates Going Down?

You might notice a small savings on your next bill. There's a reason for that.

Do You Know the Water Quality Parameters for Your Tap Water?

The water quality standards we use to deliver safe and high quality water are the result of a number of factors that keep customers like you in mind.

Your Top Water Rate Questions Answered

We answer your questions on why water rates increased, what triggers the adjustment, how they are implemented and what customers can do to manage their bills.