The wildfires in Australia are devastating to witness. 15 million acres burnt, people who have lost their lives and nearly half a billion animals gone. San Jose Water has made a donation to the NSW Rural Fire Service, which supports the New South Wales area (one of the hardest hit).
Please consider joining us or donating to one of these other very worthy organizations:
In the wake of the series of strong earthquakes that hit Southern California earlier thi
Brimming with a warm and friendly disposition, Distribution Systems (DS) clerk Madeline Ramirez
San Jose Water (SJW) is pleased to have reached a proposed resolution with the Consumer Protection and Enforcement Division (CPED) of the California Public Utilities Commission (CPUC) regarding the investigation into some of our past billing practices.
In 2017, a customer brought billing concerns to our attention. The issue involved the lack of proration of monthly service charges when they changed within a billing cycle.
The CPUC issued an Order Instituting Investigation (OII) in September 2018. The proposed resolution to the OII provides for the following:
We are proud to serve over one million customers with high quality, life-sustaining water along with exceptional customer service. On top of that, we are always committed to supplying water that meets or surpasses all state and federal drinking standards. But what steps do we take to ensure that our water is safe, and how do we determine overall water quality? We take three main factors into account.
December 18, 2018 UPDATE: Yesterday’s water discoloration incident is being closely monitored by SJW professionals. The initial flushing of mains was completed last night.
If our customers continue to notice any discolored water they are encouraged to flush their lines for up to 15 minutes. Please begin with your external faucets such as hose bibs. Then move inside to your faucets and other plumbing fixtures. Please call our Customer Service Department at (408) 279-7900 if your water does not clear up after flushing.