Community

Keeping your Water Flowing During the PG&E Shutoff

SJW staff monitoring system

We know last week was a challenge for m

Fifth Graders Get Water Wise!

Take-home water saving kit

San Jose Water (SJW) is committed to increasing water

Coming Soon: Mains For The Next “Big One”

Earthquake pipe standing vertical

In the wake of the series of strong earthquakes that hit Southern California earlier thi

Employee Spotlight: Madeline Ramirez

Madeline at her desk

Brimming with a warm and friendly disposition, Distribution Systems (DS) clerk Madeline Ramirez

CPUC OII Decision

San Jose Water (SJW) is pleased to have reached a proposed resolution with the Consumer Protection and Enforcement Division (CPED) of the California Public Utilities Commission (CPUC) regarding the investigation into some of our past billing practices.

In 2017, a customer brought billing concerns to our attention. The issue involved the lack of proration of monthly service charges when they changed within a billing cycle. 

The CPUC issued an Order Instituting Investigation (OII) in September 2018.  The proposed resolution to the OII provides for the following:

Water Quality 101

We are proud to serve over one million customers with high quality, life-sustaining water along with exceptional customer service. On top of that, we are always committed to supplying water that meets or surpasses all state and federal drinking standards. But what steps do we take to ensure that our water is safe, and how do we determine overall water quality? We take three main factors into account.

Water Issues For West San Jose and Los Gatos Customers

December 18, 2018 UPDATE: Yesterday’s water discoloration incident is being closely monitored by SJW professionals. The initial flushing of mains was completed last night.  

If our customers continue to notice any discolored water they are encouraged to flush their lines for up to 15 minutes.  Please begin with your external faucets such as hose bibs. Then move inside to your faucets and other plumbing fixtures. Please call our Customer Service Department at (408) 279-7900 if your water does not clear up after flushing.

San Jose Water is Getting Prepared

The month of September is here! Children are back in school, the leaves are beginning to change, and South Bay weather is cooling off. September also marks the beginning of National Preparedness Month. Now in its 15th year, National Preparedness Month is a nationwide, month-long effort which encourages and reminds us all to prepare and plan for disasters or emergencies in our homes, businesses, and communities.