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SJW Partners with Promise to Offer Affordable and Flexible Payment Plans

SAN JOSE, CALIF., July 9, 2024 – San Jose Water (“SJW” or “the Company”), a wholly owned subsidiary of SJW Group (NYSE: SJW), announced today that the Company has partnered with Promise to offer customers an easy and convenient way to set up interest-free payment plans for past due water bills.  

Customers who enroll in a payment plan for their outstanding balance are protected from water service disconnections assuming they stay up to date on their PromisePay plan and current SJW bill. The new program is available at sjwater.promise-pay.com for SJW customers who owe $100 or more on past due water bills. 

“I am excited to announce San Jose Water’s partnership with Promise. This is a great service which offers affordable and flexible payment plans to help provide immediate financial support to our customers,” said John Tang, VP of Customer Service at SJW. “Our goal is to support our customers by providing them with options that work to help them pay down their balances.” 

“San Jose Water has an impressive track record of demonstrating its commitment to water equity and affordability. Promise is thrilled to partner with San Jose Water to provide flexible and convenient PromisePay plans to customers who need a little assistance catching up on their past-due water bills,” stated Phaedra Ellis-Lamkins, CEO of Promise. 

The PromisePay portal offers users the opportunity to select a payment plan option, set up automatic payments, and provide contact information for payment reminders and other account notifications through text messaging. There are minor transaction fees associated with payments made through PromisePay.  

The PromisePay portal provides a comprehensive payment platform, which includes: 

  • Options to enroll in payment plans online, by mobile phone or call center 
  • Convenient payment types (credit/debit card, ACH, Apple Pay, and Google Pay) 
  • Text reminders and notifications 
  • Payment flexibility and plan management with options to request allowable extensions, modify due dates, and change payment methods 

To learn more about the program and enroll, visit: sjwater.promise-pay.com 

About San Jose Water  

Founded in 1866, San Jose Water is an investor-owned public utility, and is one of the largest and most technically sophisticated urban water systems in the United States. The company serves over one million people in the greater San Jose metropolitan area. San Jose Water is owned by SJW Group, a publicly traded company listed on the New York Stock Exchange under the symbol SJW. SJW Group also owns: Connecticut Water Company in Connecticut; Maine Water Company in Maine; and Texas Water Company in Texas. To learn more about San Jose Water, visit: sjwater.com

About Promise 

Promise simplifies government debt and helps people pay their bills. They partner with utilities and government agencies to offer a variety of convenient and flexible payment options, including zero-interest installment plans and relief distribution. Promise uses sophisticated outreach methods that make it easy for customers to enroll and manage their debt. Ultimately, Promise’s technology maximizes government revenue while helping customers pay off debt sooner and with fewer penalties. 

Media Contact 

Liann Walborsky 

Director of Corporate Communications  

408 918-7247