Water Bill Payment Help
New! PromisePay Payment Plans
San Jose Water has partnered with Promise to offer our customers affordable, convenient, and flexible PromisePay payment plans for their past due bills. Learn more here and enroll today!
How Else Can We Help?
Below is a a list of available payment programs to assist you in paying off your water bill. These resources exist to ensure your water will not be shut off. If you are having trouble determining which program is right for you, our Customer Service Advocates are here to help.
- SJW’s Customer Assistance Program (CAP)
CAP, formerly known as the Water Rate Assistance Program (WRAP), provides a 15% discount on the total water bill for eligible customers based on income. Apply in English, Spanish or Vietnamese. If you need more information, email customer service or call (408) 279-7900. - West Valley Community Services
A non-profit, community-based agency is offering water bill assistance to the west valley communities of Santa Clara County. Contact (408) 255-8033. - St Vincent De Paul Society (SVDP) - Santa Clara County
While the type of assistance may vary by church and location, SVdP is committed to helping their community through person-to-person services, including paying water bill expenses. Contact (408) 249-2853. - Sacred Heart Community Service and Valley Water have a program to help low-income households pay water bills. Visit: https://www.sacredheartcs.org/utility-assistance or contact (877) 278-6455.
- Dial 211 for Essential Community Services
211 is a resource and referral line that provides information on social assistance programs and other health and human services. Contact 211.
What Should You Do?
Many people will experience trouble paying their bills and expenses during their lifetime. It’s important to remember that you are not alone and that by being proactive, we can help you find a solution. If you’ve fallen behind on your water bills, please contact a Customer Service Advocate at (408) 279-7900 or email customer.service@sjwater.com to discuss options.