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Temporary Water Source Change
As part of ongoing system improvements by Valley Water, the Rinconada Water Treatment Plant will undergo a temporary shutdown from 10/30/25 to 4/28/26. This allows for essential work including pipeline inspections and repairs, and other routine maintenance upgrades.
During this time, customers located on the West Side of SJW’s service area will receive water supplied from local groundwater and the Montevina Water Treatment Plant. No action is required—your water remains safe to drink and use. Please contact our Customer Service team at 408-279-7900 or customer.service@sjwater.com with any questions.
About Us
About San Jose Water
San Jose Water is a regulated private utility and one of the largest, most technically sophisticated urban water systems in the United States.
Learn More About Us!
Learn more about us with this handy snapshot of all we do for our customers, the environment, supplier diversity, and more!
Infrastructure & Service Updates
Williams Station Transition
As part of our commitment to providing the highest quality water, SJW has transitioned from using free chlorine to chloramine as the primary disinfectant for the water supplied by Williams Station wells.
McLaughlin Fluoridation
Our fluoridation facility is currently offline due to a manufacturer delay and has a projected restart date of Winter 2025. If you have any questions, please email us.
Cambrian Reservoirs
Construction to build two new tanks will provide 16 million gallons of potable water storage to our customers, scheduled to complete in September 2027. Learn more here.
Guide to Your Water Bill in 2025
Guide to Your Water Bill in 2025
We created this brief video guide to break down exactly where your dollar goes when it comes to your water bill.
Learn how much of what you pay goes towards water supply rates set by Valley Water, operating costs, infrastructure upgrades and more.
CA Passes Restrictions on Nonfunctional Turf for Commercial, Institutional and Industrial Customers
Nonfunctional turf (NFT) refers to lawns that grow around sidewalks, in front of businesses or other areas between the street and building entrances.
In a nutshell, California Law AB1572 prohibits the use of drinking water to irrigate NFT lawns which don’t serve a recreational or community purpose (i.e. a park or golf course).
Currently, many commercial, industrial, and institutional properties (including common areas managed by homeowner associations) have grass or a lawn that is no longer allowed per state law. For examples of what qualifies as NFT as well as additional resources, please head here.
Customer Resources
Water Rates
2025 Water Rate Changes
- As of July 1, 2025, Valley Water rate increases take effect for all water retailers in Santa Clara County.
- As of January 1, 2025, CPUC-approved changes to SJW rates were implemented.
General Rate Case Filing 2025-2027
Our GRC application filed for the years 2025-2027 proposes a 3-year $540 million capital investment program to ensure a resilient water system for our customers and local communities.
Smart Water Meter Installations
From 2024-2027, we will be installing Smart Meters. Want to know when your smart meter will be installed? Look up your address on the map.
Billing & Payment
PromisePay Payment Plans
SJW has partnered with Promise to provide affordable, flexible, and interest-free payment plans to customers with past due water bills. All new payment plans will be with PromisePay.
CheckFreePay: New Bill Pay Option for Customers
CheckFreePay® is a convenient way to pay your water bill in-person with cash, with more than 20 locations in our community. Go to our new CheckFree page to find one near you!
Service Charge FAQs
What to know about the service charge on your water bill.
Financing Options
Customers Receive State Funding to Ease Financial Hardship
SJW received $9.1M in the second of two payments from the state to support customers who experienced financial hardship due to COVID-19.
CAP (Customer Assistance Program)
If you’re struggling to pay your water bill, we’re here to help! With CAP, eligible low-income customers receive a 15% discount on their water bill. Contact us for details.
Water Shutoffs
Shutoffs have resumed for customers who have not paid their bills for over 90 days. This action is necessary to support our business and continue providing reliable service. Our goal is to help customers avoid water shutoffs.
In The News
Press Mentions
SJW Donates Safeway Gift Cards to Help Struggling Families have a Happy Thanksgiving
Los Gatan | November 26, 2025
“We’re honored to join our local elected officials and community partners through the CWA’s Operation Gobble, supporting families in need this holiday season,” said Tanya Moniz-Witten, president of SJW.
Forging New Paths the San Jose Way
Municipal Water Leader | November 1, 2025
In this interview with Municipal Water Leader, SJW’s VP of engineering, Jake Walsh, describes the utility’s impressive suite of capital additions and how the utility is facing the challenges of maintaining an affordable, robust, reliable, and environmentally sustainable water supply.
ISC East Utility Panel Exposes Governance Gaps and Rising Infrastructure Complexity
Security Info Watch | November 24, 2025
The Security Industry Association’s Protecting Utilities roundtable at ISC East featured a keynote from Mark Hatcher, Head of Physical Security at SJW, followed by a panel discussion on the infrastructure challenges facing the utility sector.
SJW Expands Charitable Reach through Parent Company's Foundation
Silicon Valley Business Journal | October 24, 2025
SJW invests in the community through long-term partnerships, employee giving.
Latest Blogs
Employee Spotlight: Dominic Boegel
Meet the Crew Leader of SJW's Operations Department who oversees water tank cleanings, pipe repairs, emergency equipment deployment and more!
Project Spotlight: Lochridge Drive Water Main Replacement Configuration Options
SJW recently placed in service a critical water main replacement project near the busy intersection of King & McKee Roads in San Jose.
Project Spotlight: Beardsley Intake Improvement Project
Read all about the recent collaborative effort to modernize Beardsley Intake into a safer, more reliable facility, ensuring it meets today’s operational and safety standards while preserving its historical significance.
Meet Kateline Lin, Engineering Supervisor for the Planning Department.
Meter Shop Solves Mystery with Neptune and MARS.
Learn how SJW uses AI to help identify pipes in need of replacing.
Press Releases
San Jose Water Company and Santa Clara County FireSafe Council Announce Partnership to Protect Regional Watersheds and Drinking Water Systems
Contract includes AlcheraX FireScout AI wildfire cameras in the San Jose Water service area and establishes a Community Wildfire Mitigation Pilot Program to reduce community wildfire risk.
San Jose Water, California Water Association Team up with Senator Dave Cortese and Assemblymember Evan Low to Donate Thanksgiving Meals
San Jose Water Supports Operation Gobble
[San Jose, CA - November 8, 2022] — San Jose Water (SJW) is helping to ensure residents in the greater San Jose area can enjoy a Thanksgiving meal with the donation of 100 Safeway gift cards to Empower & Excel on behalf of California State Senator Dave Cortese, and 100 Safeway gift cards to Sunnyvale Community Services on behalf of California Assemblymember Evan Low.
SJW Group Announces the California Public Utilities Commission’s Approval of San Jose Water’s General Rate Case
Constructive regulatory decision provides for continued water system investments, minimizes earnings volatility, and recognizes San Jose Water’s efforts towards environmental and social justice goals.
SAN JOSE, Calif., October 6, 2022 – San Jose Water (“the Company”), a wholly-owned subsidiary of SJW Group (NYSE: SJW), announced today that the California Public Utilities Commission (“CPUC”) approved its General Rate Case for the years 2022 through 2024.