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Lunch and Learn Webinar: Protecting Communities, People and Infrastructure through Safe Excavation Practices. December 10, 12-1pme

Join us for the next Lunch & Learn Webinar this Wednesday, December 10!

Gil Rivas, Director of Construction and Travis Hinkle, Distribution System Supervisor will discuss: 

  • 811 - the national telephone number to call before you dig
  • SJW’s safe excavation practices
  • How SJW prevents damage to critical infrastructure during construction and repairs

Register here today! 

Reading Your Meter

The first step in responsible water stewardship is knowing how to track your water use throughout the month and year.

How to Detect Leaks

Leaks can be expensive and wasteful. Learn how to detect toilet leaks, irrigation leaks and more!

Irrigation Tips

Making a few adjustments to your watering routine can go a long way toward reducing water waste.

About Us

Little girl brushing her teeth with orange toothbrush and cup

Got Water Quality questions? Check out our current annual reports:

San Jose Water is a regulated private utility and one of the largest, most technically sophisticated urban water systems in the United States.

Check out our new Fact Sheet! graphic with preview image

Learn more about us with this handy snapshot of all we do for our customers, the environment, supplier diversity, and more!

Infrastructure & Service Updates

McLaughlin Fluoridation

Our fluoridation facility is currently offline due to a manufacturer delay and has a projected restart date of Winter 2025. If you have any questions, please email us.

Cambrian Reservoirs

Construction to build two new tanks will provide 16 million gallons of potable water storage to our customers, scheduled to complete in September 2027. Learn more here.

Williams Station Transition

As part of our commitment to providing the highest quality water, SJW has transitioned from using free chlorine to chloramine as the primary disinfectant for the water supplied by Williams Station wells.

Infrastructure & Service Updates

Guide to Your Water Bill in 2025

We created this brief video guide to break down exactly where your dollar goes when it comes to your water bill.

Learn how much of what you pay goes towards water supply rates set by Valley Water, operating costs, infrastructure upgrades and more.

CA Passes Restrictions on Nonfunctional Turf for Commercial, Institutional and Industrial Customers

Collage of examples of nonfunctional turf lawn

Nonfunctional turf (NFT) refers to lawns that grow around sidewalks, in front of businesses or other areas between the street and building entrances.

In a nutshell, California Law AB1572 prohibits the use of drinking water to irrigate NFT lawns which don’t serve a recreational or community purpose (i.e. a park or golf course).

Currently, many commercial, industrial, and institutional properties (including common areas managed by homeowner associations) have grass or a lawn that is no longer allowed per state law. For examples of what qualifies as NFT as well as additional resources, please head here.

Customer Resources

Water Rates

2025 Water Rate Changes

General Rate Case Filing 2025-2027
Our GRC application filed for the years 2025-2027 proposes a 3-year $540 million capital investment program to ensure a resilient water system for our customers and local communities.

Smart Water Meter Installations
From 2024-2027, we will be installing Smart Meters. Want to know when your smart meter will be installed? Look up your address on the map.

Billing & Payment

PromisePay Payment Plans
SJW has partnered with Promise to provide affordable, flexible, and interest-free payment plans to customers with past due water bills. All new payment plans will be with PromisePay.

CheckFreePay: New Bill Pay Option for Customers
CheckFreePay® is a convenient way to pay your water bill in-person with cash, with more than 20 locations in our community. Go to our new CheckFree page to find one near you!

Service Charge FAQs
What to know about the service charge on your water bill.

Financing Options

Customers Receive State Funding to Ease Financial Hardship
SJW received $9.1M in the second of two payments from the state to support customers who experienced financial hardship due to COVID-19.

CAP (Customer Assistance Program)
If you’re struggling to pay your water bill, we’re here to help! With CAP, eligible low-income customers receive a 15% discount on their water bill. Contact us for details.

Water Shutoffs
Shutoffs have resumed for customers who have not paid their bills for over 90 days. This action is necessary to support our business and continue providing reliable service. Our goal is to help customers avoid water shutoffs.

In The News

Press Mentions

SJW Donates Safeway Gift Cards to Help Struggling Families have a Happy Thanksgiving
Los Gatan | November 26, 2025
“We’re honored to join our local elected officials and community partners through the CWA’s Operation Gobble, supporting families in need this holiday season,” said Tanya Moniz-Witten, president of SJW.

Forging New Paths the San Jose Way
Municipal Water Leader | November 1, 2025
In this interview with Municipal Water Leader, SJW’s VP of engineering, Jake Walsh, describes the utility’s impressive suite of capital additions and how the utility is facing the challenges of maintaining an affordable, robust, reliable, and environmentally sustainable water supply. 

ISC East Utility Panel Exposes Governance Gaps and Rising Infrastructure Complexity
Security Info Watch | November 24, 2025
The Security Industry Association’s Protecting Utilities roundtable at ISC East featured a keynote from Mark Hatcher, Head of Physical Security at SJW, followed by a panel discussion on the infrastructure challenges facing the utility sector.

SJW Expands Charitable Reach through Parent Company's Foundation
Silicon Valley Business Journal | October 24, 2025
SJW invests in the community through long-term partnerships, employee giving.

Latest Blogs

Employee Spotlight: Dominic Boegel
Meet the Crew Leader of SJW's Operations Department who oversees water tank cleanings, pipe repairs, emergency equipment deployment and more!

Project Spotlight: Lochridge Drive Water Main Replacement Configuration Options
SJW recently placed in service a critical water main replacement project near the busy intersection of King & McKee Roads in San Jose.

Project Spotlight: Beardsley Intake Improvement Project
Read all about the recent collaborative effort to modernize Beardsley Intake into a safer, more reliable facility, ensuring it meets today’s operational and safety standards while preserving its historical significance.

More from Water Blogged >

Meet Kateline Lin, Engineering Supervisor for the Planning Department.

Meter Shop Solves Mystery with Neptune and MARS.

Learn how SJW uses AI to help identify pipes in need of replacing.

See all News & Media >

Press Releases

Artist Rendering of Main Building.jpg

SJW Group And Connecticut Water Services, Inc. to Combine in All-Stock Transaction to Create Leading Water Utility Company

Combined Company to be 3rd Largest Investor-Owned Water and Wastewater Utility in the United States; Multi-State Presence with Corporate Headquarters in San Jose, CA and New England Headquarters in Clinton, CT New Company Positioned to Drive Growth, Serve Customers and Create Opportunities for Employees as a Result of Increased Scale and Geographic Diversity, Combined Operating Expertise and Enhanced Financial Strength Transaction Expected to Provide Dividend Growth and Greater Earnings; Expected to be Accretive to Both Companies’ EPS in First Fiscal Year Post-Closing, Increasing to Mid-to-High Single Digit Percentage Accretion Over the Next Couple of Years Combined Company to Drive Customer Service and Maintain Commitment to Environment Companies to Host Conference Call This Morning at 8:30 a.m. ET

SJW Group Announces Results of 2017 Corporate Social Responsibility Program

SJW Group (“SJW”), the parent company to San Jose Water, SJW Land Company, and SJWTX, Inc., today announced the results of its 2017 annual Corporate Social Responsibility Program. In 2017, SJW invested nearly $200,000 in shareholder-funded charitable contributions in Silicon Valley-based non-profit organizations.

SJW Group Announces 2017 Annual and Fourth Quarter Financial Results

SAN JOSE, CA, February 21, 2018 – SJW Group (NYSE: SJW) today reported financial results for the annual and fourth quarter ended December 31, 2017. SJW Group net income was $59.2 million for the year ended December 31, 2017, compared to $52.8 million for the same period in 2016. Diluted earnings per share were $2.86 and $2.57 for the years ended December 31, 2017 and 2016, respectively.