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Main Story
Project Update: Sonuca Ave Main Replacement
In the City of Campbell, we recently completed a major water main replacement project along Sonuca Avenue and the surrounding neighborhood. The project replaced more than 4,000 feet of aging water mains, significantly improving reliability and system performance for the area. The scale of this project required careful planning to minimize disruptions. This upgrade included eight new fire hydrants, 100 service connections replaced, and enhanced fire protection.
About Us
About San Jose Water
San Jose Water is a regulated private utility and one of the largest, most technically sophisticated urban water systems in the United States.
Learn More About Us!
Learn more about us with this handy snapshot of all we do for our customers, the environment, supplier diversity, and more!
Infrastructure & Service Updates
Williams Station Transition
As part of our commitment to providing the highest quality water, SJW has transitioned from using free chlorine to chloramine as the primary disinfectant for the water supplied by Williams Station wells.
McLaughlin Fluoridation
Our fluoridation facility is currently offline due to a manufacturer delay and has a projected restart date of Winter 2025. If you have any questions, please email us.
Cambrian Reservoirs
Construction to build two new tanks will provide 16 million gallons of potable water storage to our customers, scheduled to complete in September 2027. Learn more here.
Guide to Your Water Bill in 2025
Guide to Your Water Bill in 2025
We created this brief video guide to break down exactly where your dollar goes when it comes to your water bill.
Learn how much of what you pay goes towards water supply rates set by Valley Water, operating costs, infrastructure upgrades and more.
CA Passes Restrictions on Nonfunctional Turf for Commercial, Institutional and Industrial Customers
Nonfunctional turf (NFT) refers to lawns that grow around sidewalks, in front of businesses or other areas between the street and building entrances.
In a nutshell, California Law AB1572 prohibits the use of drinking water to irrigate NFT lawns which don’t serve a recreational or community purpose (i.e. a park or golf course).
Currently, many commercial, industrial, and institutional properties (including common areas managed by homeowner associations) have grass or a lawn that is no longer allowed per state law. For examples of what qualifies as NFT as well as additional resources, please head here.
Customer Resources
Water Rates
2025 Water Rate Changes
- As of July 1, 2025, Valley Water rate increases take effect for all water retailers in Santa Clara County.
- As of January 1, 2025, CPUC-approved changes to SJW rates were implemented.
General Rate Case Filing 2025-2027
Our GRC application filed for the years 2025-2027 proposes a 3-year $540 million capital investment program to ensure a resilient water system for our customers and local communities.
Smart Water Meter Installations
From 2024-2027, we will be installing Smart Meters. Want to know when your smart meter will be installed? Look up your address on the map.
Billing & Payment
PromisePay Payment Plans
SJW has partnered with Promise to provide affordable, flexible, and interest-free payment plans to customers with past due water bills. All new payment plans will be with PromisePay.
CheckFreePay: New Bill Pay Option for Customers
CheckFreePay® is a convenient way to pay your water bill in-person with cash, with more than 20 locations in our community. Go to our new CheckFree page to find one near you!
Service Charge FAQs
What to know about the service charge on your water bill.
Financing Options
Customers Receive State Funding to Ease Financial Hardship
SJW received $9.1M in the second of two payments from the state to support customers who experienced financial hardship due to COVID-19.
CAP (Customer Assistance Program)
If you’re struggling to pay your water bill, we’re here to help! With CAP, eligible low-income customers receive a 15% discount on their water bill. Contact us for details.
Water Shutoffs
Shutoffs have resumed for customers who have not paid their bills for over 90 days. This action is necessary to support our business and continue providing reliable service. Our goal is to help customers avoid water shutoffs.
In The News
Press Mentions
Tackling Emerging Contaminants in Drinking Water
Los Gatan | June 19, 2025
"I can’t speak for every water utility, but at SJW, we’re not waiting for regulations to kick in. On PFAS, we’ve already piloted ion exchange systems at several groundwater stations and are actively building out full-scale treatment. We’re also continuing to evaluate other filtration options like activated carbon and new adsorbents to match the right technology to each water source."
San Jose Water: Your Water, Our Promise
Los Gatan | February 19, 2025
Your trust and participation are vital to our mission. Together, we’re safeguarding the water flowing into your home—today and for generations to come. At SJW, we remain committed to meeting today’s challenges and preparing for a healthier, safer future.
SJW Revolutionizes Emergency Preparedness with Mobile Distribution Station
AWWA | January 9, 2025
During an emergency, every second matters. Learn how SJW provides reliable access to water in dire situations, keeping communities safe and resilient.
Latest Blogs
Employee Spotlight: Dominic Boegel
Meet the Crew Leader of SJW's Operations Department who oversees water tank cleanings, pipe repairs, emergency equipment deployment and more!
Project Spotlight: Lochridge Drive Water Main Replacement Configuration Options
SJW recently placed in service a critical water main replacement project near the busy intersection of King & McKee Roads in San Jose.
Project Spotlight: Beardsley Intake Improvement Project
Read all about the recent collaborative effort to modernize Beardsley Intake into a safer, more reliable facility, ensuring it meets today’s operational and safety standards while preserving its historical significance.
Meet Kateline Lin, Engineering Supervisor for the Planning Department.
Meter Shop Solves Mystery with Neptune and MARS.
Learn how SJW uses AI to help identify pipes in need of replacing.