Select Language
English Afrikaans Albanian Amharic Arabic Armenian Azerbaijani Basque Belarusian Bengali Bosnian Bulgarian Catalan Cebuano Chichewa Chinese(Simplified) Chinese(Traditional) Corsican Croatian Czech Danish Dutch Esperanto Estonian Filipino Finnish French Frisian Galician Georgian German Greek Gujarati Haitian Creole Hausa Hawaiian Hebrew Hindi Hmong Hungarian Icelandic Igbo Indonesian Irish Italian Japanese Javanese Kannada Kazakh Khmer Korean Kurdish(Kurmanji) Kyrgyz Lao Latin Latvian Lithuanian Luxembourgish Macedonian Malagasy Malay Malayalam Maltese Maori Marathi Mongolian Myanmar(Burmese) Nepali Norwegian Pashto Persian Polish Portuguese Punjabi Romanian Russian Samoan Scots Gaelic Serbian Sesotho Shona Sindhi Sinhala Slovak Slovenian Somali Spanish Sundanese Swahili Swedish Tajik Tamil Telugu Thai Turkish Ukrainian Urdu Uzbek Vietnamese Welsh Xhosa Yiddish Yoruba Zulu
Bill Pay
Get Help

Customer Care

Helpful links for your bill, services, and support.

Your Bill

Billing & Payments
Conveniently pay your bill online.
PromisePay Payment Plans / Water Bill Payment Help
Get help paying your water bill.
How to Read Your Bill
A guide to understanding your water bill.
Tarriff Book
Find all related Tariff, Table of Contents and Rules filings.

Your Service

Customer Care Overview
Helpful information for customers – start here!
Start, Stop or Transfer Service
Forms for starting, stopping or changing your service.
Rates & Regulations
Learn more about your water rates and the regulatory process.

Smart Meters
Maps and information on our smart meter rollout.
Water Quality
Learn more about your water quality.

Outage Updates
Learn more News & Media
News & Media Contact Us
Contact Us
Work With Us

It takes a network of builders and contractors, vendors, community partners, engaged customers and more to help keep the water flowing.

Builders & Contractors
Detailed information for builders and contractors that can help you with your project.
Supplier Diversity
More information on our diverse supplier program.
Our Community Programs
We support local educational, arts, and health and human services organizations.

Who's Responsible for What?
An overview of what customers are responsible for in our network.
Conservation
Learn how you can help conserve water.

Explore Career Options
Learn more
Careers
Our Company

San Jose Water is dedicated to being an integral part of and improving the communities we serve.

Our Company Overview
Learn more about San Jose Water.
Corporate Responsibility
An overview of our responsibility to the communities we serve.
Infrastructure
More information on our latest projects and construction.

News & Media
The latest news and information from San Jose Water.
Careers
An overview of employee life and available positions at San Jose Water.
Our Community Programs
We support local educational, arts, and health and human services organizations.

Contact Us
Learn more
Contact Us

Bill Pay Get Help

Bill Pay

Customer Care

Customer Care

Helpful links for your bill, services, and support.

Your Bill

Billing & Payments
Conveniently pay your bill online.
PromisePay Payment Plans / Water Bill Payment Help
Get help paying your water bill.
How to Read Your Bill
A guide to understanding your water bill.
Tarriff Book
Find all related Tariff, Table of Contents and Rules filings.

Your Service

Customer Care Overview
Helpful information for customers – start here!
Start, Stop or Transfer Service
Forms for starting, stopping or changing your service.
Rates & Regulations
Learn more about your water rates and the regulatory process.

Smart Meters
Maps and information on our smart meter rollout.
Water Quality
Learn more about your water quality.

Outage Updates
Learn more News & Media
News & Media Contact Us
Contact Us
Work With Us

Work With Us

It takes a network of builders and contractors, vendors, community partners, engaged customers and more to help keep the water flowing.

Builders & Contractors
Detailed information for builders and contractors that can help you with your project.
Supplier Diversity
More information on our diverse supplier program.
Our Community Programs
We support local educational, arts, and health and human services organizations.

Who's Responsible for What?
An overview of what customers are responsible for in our network.
Conservation
Learn how you can help conserve water.

Explore Career Options
Learn more
Careers
Our Company

Our Company

San Jose Water is dedicated to being an integral part of and improving the communities we serve.

Our Company Overview
Learn more about San Jose Water.
Corporate Responsibility
An overview of our responsibility to the communities we serve.
Infrastructure
More information on our latest projects and construction.

News & Media
The latest news and information from San Jose Water.
Careers
An overview of employee life and available positions at San Jose Water.
Our Community Programs
We support local educational, arts, and health and human services organizations.

Contact Us
Learn more
Contact Us
Get Help
Customer Care

Customer Care

Helpful links for your bill, services, and support.

Your Bill

Billing & Payments
Conveniently pay your bill online.
PromisePay Payment Plans / Water Bill Payment Help
Get help paying your water bill.
How to Read Your Bill
A guide to understanding your water bill.
Tarriff Book
Find all related Tariff, Table of Contents and Rules filings.

Your Service

Customer Care Overview
Helpful information for customers – start here!
Start, Stop or Transfer Service
Forms for starting, stopping or changing your service.
Rates & Regulations
Learn more about your water rates and the regulatory process.

Smart Meters
Maps and information on our smart meter rollout.
Water Quality
Learn more about your water quality.

Outage Updates
Learn more News & Media
News & Media Contact Us
Contact Us
Work With Us

Work With Us

It takes a network of builders and contractors, vendors, community partners, engaged customers and more to help keep the water flowing.

Builders & Contractors
Detailed information for builders and contractors that can help you with your project.
Supplier Diversity
More information on our diverse supplier program.
Our Community Programs
We support local educational, arts, and health and human services organizations.

Who's Responsible for What?
An overview of what customers are responsible for in our network.
Conservation
Learn how you can help conserve water.

Explore Career Options
Learn more
Careers
Our Company

Our Company

San Jose Water is dedicated to being an integral part of and improving the communities we serve.

Our Company Overview
Learn more about San Jose Water.
Corporate Responsibility
An overview of our responsibility to the communities we serve.
Infrastructure
More information on our latest projects and construction.

News & Media
The latest news and information from San Jose Water.
Careers
An overview of employee life and available positions at San Jose Water.
Our Community Programs
We support local educational, arts, and health and human services organizations.

Contact Us
Learn more
Contact Us

Page Hero Block

Start Service

Block Group

Form Block

Are you a business? *

Yes
No

This is my first SJW account *

Yes
No

Address to Start Service

Address *

Address 2

City *

Zip Code *

Send my bill to the Service Address? *

Yes
No, send to Billing Address

Previous Address

Address *

Address 2

City *

Zip Code *

I need to stop service at my previous address

Yes
No

Stop Date *

Billing Address

Address *

Address 2 *

City *

State

Country *

Start Date * Select only next business day, or future dates, excluding weekends and holidays

Business Name *

Contact Person for Business *

Phone Number *

Type of Phone *

Home
Work
Cell

Email *

Employer Identification Number (EIN) *

Occupant Type *

Owner
Tenant

First Name *

Last Name *

Phone Number *

Type of Phone *

Home
Work

Email *

Last 4 Digits of SSN OR any four-digit identifying number of your choice *

Last 4 Digits of SSN * Please note that we will use this information to verify your identity when you contact San Jose Water in the future.

Any four-digit identifying number of your choice *

Occupant Type *

Owner
Tenant

Spacer - Medium

YOUR BILL

Billing & Payments

PromisePay Payment Plans / Water Bill Payment Help

How to Read Your Bill

Tarriff Book

YOUR SERVICES

Customer Care Overview

Start, Stop or Transfer Service

Rate Regulations

Smart Meters

Water Quality

WORK WITH US

Builders & Contractors

Supplier Diversity

Our Community Programs

Personnel Notice and Collection Policy

OUR COMPANY

Our Company Overview

Corporate Responsibility

News & Media

Careers

Our Community Programs

Contact Us

© San Jose Water 2026

Website Terms Use Privacy Policy Accessibility Policy Your Privacy Choices