PromisePay Payment Plans / Water Bill Payment Help

San Jose Water has partnered with Promise, a technology company that specializes in providing affordable, flexible, and interest-free PromisePay payment plans to customers with past due water bills. If you have an existing payment plan with San Jose Water, it will be honored until its completion. All new payment plans will be with PromisePay.

Please note that eligible SJW customers may receive a text message from PromisePay inviting you to join the program. These text messages are legitimate. If you have any questions about a text you have received, please don’t hesitate to contact the PromisePay team at 408-668-1509. SJW customers can opt out of receiving these text messages at any time.

To learn more and sign up for a PromisePay payment plan, please visit sjwater.promise-pay.com.

Who is eligible?
All residential and commercial customers with a past-due balance of $100 or more.

What are the benefits?
By signing up and staying current with your PromisePay plan and your current San Jose Water bill, you will avoid late fees and a possible shutoff. Customers are eligible to use the PromisePay Portal (available in Spanish and English), which allows you to:

• Sign up online at sjwater.promise-pay.com
• Conveniently pay using a credit or debit card (including pre-paid cards), ACH (bank transfers), Apple Pay and Google Pay
• Receive text reminders and notifications
• Manage payments, request allowable extensions, modify due dates and change payment methods
  
  

Do I make my PromisePay payments and pay my current water bill?
Once you have started your PromisePay payment plan, you will be required to make monthly payments until you complete your plan.

You must continue to pay current San Jose Water bills and keep up with your payment plan or risk the possibility of a service disconnection.

Are there transaction fees?
You can make your PromisePay monthly payment using a credit or debit card (including pre-paid cards), ACH (bank transfer), Apple Pay and Google Pay.

The following are transaction fees associated with a PromisePay plan:

• ACH (bank transfer): $1.50 per transaction.
• Credit/Debit/Apple Pay/Google Pay: No transaction fees.
  
  

Frequently Asked Questions
To learn more about the program, head to PromisePay FAQs.

San Jose Water has partnered with Promise to offer our customers affordable, convenient, and flexible PromisePay payment plans for their past due bills. Learn more here and enroll today!

Below is a a list of available payment programs to assist you in paying off your water bill. These resources exist to ensure your water will not be shut off. If you are having trouble determining which program is right for you, our Customer Service Advocates are here to help.

• SJW’s Customer Assistance Program (CAP)
  CAP provides a 15% discount on the total water bill for eligible customers based on income. Apply in English, Spanish, Chinese or Vietnamese. If you need more information, email customer service or call (408) 279-7900.
• West Valley Community Services
  A non-profit, community-based agency is offering water bill assistance to the west valley communities of Santa Clara County. Contact (408) 255-8033.
• St Vincent De Paul Society (SVDP) - Santa Clara County
  While the type of assistance may vary by church and location, SVdP is committed to helping their community through person-to-person services, including paying water bill expenses. Contact (408) 249-2853.
• Sacred Heart Community Service and Valley Water have a program to help low-income households pay water bills. Visit: https://www.sacredheartcs.org/utility-assistance or contact (877) 278-6455.
• Dial 211 for Essential Community Services
  211 is a resource and referral line that provides information on social assistance programs and other health and human services. Contact 211.

Many people will experience trouble paying their bills and expenses during their lifetime. It’s important to remember that you are not alone and that by being proactive, we can help you find a solution. If you’ve fallen behind on your water bills, please contact a Customer Service Advocate at (408) 279-7900 or email customer.service@sjwater.com to discuss options.