Rates & Regulations
San Jose Water's rates are set by an independent third party, the California Public Utilities Commission (CPUC). The CPUC's mission is to protect utility customers and ensure the rates charged by all utilities are fair and reasonable. The water rates charged by San Jose Water are based on "cost of service," which means we pass through our operating costs without a markup. Browse this page to learn more about your rates and the regulations that impact them.
Watch this video to learn about where your water comes from, what factors determine your water bill, and the energy, infrastructure, and people power that make it possible to access clean, reliable water 365 days a year.
On February 27, 2020 a final decision was approved by the California Public Utilities Commission (CPUC) regarding the investigation into a past billing practice. Learn more about our service charge proration refund here.
The "schedule" refers to the type of service a customer uses. This page shows rates for different schedules.
Learn more about what goes into your water rates, and why water rates have increased.