Read everything water...blogged. Scroll below to find article topics spanning from water treatment and system technology updates to conservation tips and employee news—and more.
In the wake of the series of strong earthquakes that hit Southern California earlie
Brimming with a warm and friendly disposition, Distribution Systems (DS) clerk Madeline Ra
New ultrafiltration technology addresses winter stormwater challenges
San Jose Water (SJW) is pleased to have reached a proposed resolution with the Consumer Protection and Enforcement Division (CPED) of the California Public Utilities Commission (CPUC) regarding the investigation into some of our past billing practices.
In 2017, a customer brought billing concerns to our attention. The issue involved the lack of proration of monthly service charges when they changed within a billing cycle.
The CPUC issued an Order Instituting Investigation (OII) in September 2018. The proposed resolution to the OII provides for the following:
San Jose Water is committed to infrastructure improvements that optimize the balance between levels of service, impact on rates, and risk. We use innovative solutions to manage assets and leverage cutting-edge technology to make effective decisions and meet or exceed all water treatment standards so that we deliver the best water possible to our customers, 24/7. Here's an overview of the projects in progress this year alone.
We are proud to serve over one million customers with high quality, life-sustaining water along with exceptional customer service. On top of that, we are always committed to supplying water that meets or surpasses all state and federal drinking standards. But what steps do we take to ensure that our water is safe, and how do we determine overall water quality? We take three main factors into account.
SJW understands your concerns about recent rate increases and changes to your water bill*. Therefore, we’ve created a sample bill comparison that identifies the changes to your bill in 2019.
We fully encourage and applaud our customers’ efforts to reduce their water consumption, as this will always be a vital step in combating drought in this region. However, water conservation is unrelated to the funding required to replace, repair and maintain the infrastructure that delivers reliable, clean, high quality water to your home.
Just in time for Earth Day, San Jose Water is proud to announce we have made the switch: all vehicles in our service fleet now run on Neste My Renewable Diesel (NMRD), a biofuel made from 100% renewable and sustainable feedstock.
Are you in our service area?
the San Jose Water service area.