San Jose Water (SJW) is pleased to have reached a proposed resolution with the Consumer Protection and Enforcement Division (CPED) of the California Public Utilities Commission (CPUC) regarding the investigation into some of our past billing practices.
In 2017, a customer brought billing concerns to our attention. The issue involved the lack of proration of monthly service charges when they changed within a billing cycle.
The CPUC issued an Order Instituting Investigation (OII) in September 2018. The proposed resolution to the OII provides for the following:
- Refunds to customers
SJW understands your concerns about recent rate increases and changes to your water bill*. Therefore, we’ve created a sample bill comparison that identifies the changes to your bill in 2019.
We fully encourage and applaud our customers’ efforts to reduce their water consumption, as this will always be a vital step in combating drought in this region. However, water conservation is unrelated to the funding required to replace, repair and maintain the infrastructure that delivers reliable, clean, high quality water to your home.
*Your bill represents two months of water service (see
Understanding Your Bill: Surcharges and Service Charge Changes
WCMA Surcharge Under Consideration; Customers Have Opportunity to Provide Feedback
San Jose Water (SJW) customers will have an opportunity to weigh in on the 2018 Water Conservation Memorandum Account (WCMA) surcharge currently under consideration.
This surcharge, if approved by the California Public Utilities Commission (CPUC), would allow SJW to recover its uncollected fixed costs from 2018. The majority of costs to operate a water utility are fixed (60%) in order to maintain the water system, and provide safe
San Jose Water (SJW) customers may notice a small refund on their next bill.
The typical residential SJW customer with a 3/4-inch meter will receive a one-time refund of $6.36 for the proration of service charges from June 1, 2011, through December 31, 2016. Customers with larger meters will receive refunds proportional to their meter size.
The refunds are the result of a change to the way SJW handles service charge rate changes. Beginning January 2017, SJW began prorating service charge rate changes. Proration applies to the first bill for an account following a change in rates. With
Starting January 1, 2019 your San Jose Water rates will reflect an increase in water rates recently approved by the California Public Utilities Commission (CPUC). These new rates reflect an increase in operating costs and significant water system replacement costs for mains, tanks and wells that allow us to continue to provide safe and reliable water service. Effective January 1, 2019, the monthly water charges (service + quantity charges) for the typical residential customer with a 3/4-inch meter using 11 CCF (1 CCF = 748 gallons) will increase by $1.28. In addition, the authorized recovery