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Understanding Your Bill: Surcharges and Service Charge Changes
WCMA Surcharge Under Consideration; Customers Have Opportunity to Provide Feedback
San Jose Water (SJW) customers will have an opportunity to weigh in on the 2018 Water Conservation Memorandum Account (WCMA) surcharge currently under consideration.
This surcharge, if approved by the California Public Utilities Commission (CPUC), would allow SJW to recover its uncollected fixed costs from 2018. The majority of costs to operate a water utility are fixed (60%) in order to maintain the water system, and provide safe
San Jose Water (SJW) has been serving the South Bay Area for over 150 years, and during that time, a lot has changed in the way of water infrastructure technology. Earlier this year, the Montevina Water Treatment Facility was reopened after receiving significant upgrades, including new ultrafiltration technology. While Montevina’s innovative upgrades have received a lot of attention, it’s not the only example of how SJW is utilizing technology to improve service for our customers.
Geographic Information System, or GIS, has been used by SJW since 2008 to manage information about our entire
San Jose Water is thrilled to announce that San Jose State University (SJSU) has been selected as the winner of two awards for its exceptional and innovative water recycling program: “Customer of the Year” by WateReuse California, and “Water Conservation Champion” by the City of San Jose’s Climate Smart Champions program. We were proud to nominate the University for both of these remarkable achievements as a valued SJW customer, and because of the immense effort the campus has made to meet ambitious sustainability goals over the last several years.
WateReuse California represents a
Valley Water’s Rinconada Water Treatment Plant is undergoing planned construction and maintenance work from March 12ththrough March 19th, 2019. During this period, SJW will deliver groundwater to customers located to the south of Stevens Creek and to the west of Highways 880 and 17.
Groundwater, while typically “harder” than the supply normally provided to SJW by Valley Water, meets or exceeds all applicable drinking water regulations. Click here for more information about hard water.
For additional information and questions on hard water please call (408) 279-7900.
San Jose Water (SJW) customers may notice a small refund on their next bill.
The typical residential SJW customer with a 3/4-inch meter will receive a one-time refund of $6.36 for the proration of service charges from June 1, 2011, through December 31, 2016. Customers with larger meters will receive refunds proportional to their meter size.
The refunds are the result of a change to the way SJW handles service charge rate changes. Beginning January 2017, SJW began prorating service charge rate changes. Proration applies to the first bill for an account following a change in rates. With
San Jose Water (SJW) is dedicated to delivering safe, high-quality water to over one million customers across 140 square miles everyday. It is our job to protect our water resources and promote long-term sustainability in our community. The U.S. Environmental Protection Agency estimates that the average annual water loss rate for utility systems is 16%. Meanwhile, SJW has an average annual water loss rate of approximately 7%. This is largely due to our implementation of innovative water loss prevention technology to keep our water secure. One of those technologies is Acoustic Leak Detection.
The water industry faces the same challenge as other businesses. Where do we find the right people to meet current and future employee requirements at San Jose Water? Jim Wollbrinck, our Manager of Security and Business Resiliency, has one solution that gets fabulous results – interns.
Jim has employed college interns for several years that have helped work on key projects in his department. In return, the students have learned valuable work skills, contributed to SJW’s productivity, and earned a steady paycheck while in school.
“We have found interns to be valuable members of the
Did you know that San Jose Water (SJW) regularly tests drinking water for lead in the homes of its customers? We are happy to be able to report that all the water that we serve to our customers meets or surpasses the Federal and State regulations for lead and copper, as well as other parameters.
In addition to testing water for lead on a regular basis, all community water systems (CWS), like SJW, were required to submit to the State Water Resources Control Board (SWRCB) an inventory of known partial or total lead service lines in their water distribution systems by July 1, 2018. This
Starting January 1, 2019 your San Jose Water rates will reflect an increase in water rates recently approved by the California Public Utilities Commission (CPUC). These new rates reflect an increase in operating costs and significant water system replacement costs for mains, tanks and wells that allow us to continue to provide safe and reliable water service. Effective January 1, 2019, the monthly water charges (service + quantity charges) for the typical residential customer with a 3/4-inch meter using 11 CCF (1 CCF = 748 gallons) will increase by $1.28. In addition, the authorized recovery
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