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SJW employee fixing fire hydrant

Water Blogged

Read everything water...blogged. Scroll below to find article topics spanning from water treatment and system technology updates to conservation tips and employee news—and more.

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Water reservoir with green hills and blue sky in the background

2019 San Jose Water Rates

SJW understands your concerns about recent rate increases and changes to your water bill*. Therefore, we’ve created a sample bill comparison that identifies the changes to your bill in 2019. 

We fully encourage and applaud our customers’ efforts to reduce their water consumption, as this will always be a vital step in combating drought in this region. However, water conservation is unrelated to the funding required to replace, repair and maintain the infrastructure that delivers reliable, clean, high quality water to your home.

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Important notice

CPUC OII Decision

San Jose Water (SJW) is pleased to have reached a proposed resolution with the Consumer Protection and Enforcement Division (CPED) of the California Public Utilities Commission (CPUC) regarding the investigation into some of our past billing practices.

In 2017, a customer brought billing concerns to our attention. The issue involved the lack of proration of monthly service charges when they changed within a billing cycle. 

The CPUC issued an Order Instituting Investigation (OII) in September 2018.  The proposed resolution to the OII provides for the following:

Service Area Address Check

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the San Jose Water service area.
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