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San Jose Water Company

110 West Taylor Street

San Jose, CA 95110

(408) 279-7900 (Customer Service)

(408) 279-7917 (FAX)

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customer.service@sjwater.com

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EMERGENCY NOTIFICATIONS
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2016 Water Rates Frequently Asked Questions

Posted on 06/28/2016 at 11:14 AM

The California Public Utilities Commission has approved new rates for 2016. Answers to frequently asked questions are provided below. ...

Statement on Water Odor Issue

Posted on 06/23/2016 at 10:32 AM

Customers in the cities of Campbell, Los Gatos, Monte Sereno, and Saratoga may have noticed in the past few weeks a slight and quickly dissipating odor that has been described as similar to a chemical or petroleum.  The odor was the result of an...

Water Odor Issue in West Valley Cities

Posted on 06/03/2016 at 09:44 PM

Customers in the cities of Campbell, Los Gatos, Monte Sereno, and Saratoga may notice a slight and quickly dissipating petroleum odor in the drinking water. Please be assured that the water continues to meet drinking water regulations and remains saf...

Chlorine Odor in Water Supply for West Valley Cities

Posted on 05/19/2016 at 12:15 PM

The water supply from the Santa Clara Valley Water District delivered to SJWC customers in the West Valley communities of Campbell, Los Gatos, Saratoga, and Monte Sereno, as well as those in South San Jose is exhibiting a noticeable chlorine odor. Th...

Caller ID Scam

Posted on 05/12/2016 at 11:12 AM

Some customers are receiving calls that show San Jose Water Company’s caller ID (408-279-7900) on their telephone display. Customers are informed of a past due balance and the need to submit a payment immediately over the phone in order to prevent ...

Governor Signs New Executive Order

Posted on 05/10/2016 at 07:56 AM

On May 9, 2016, Governor Edmund G. Brown signed Executive Order B-37-16 which made permanent some water waste rules and also allowed local water agencies to set the level of conservation based on local conditions. Wasteful practices such as hosing of...

Fix a Leak Week

Posted on 03/14/2016 at 09:27 AM

Join Americans nationwide during Fix a Leak Week, March 14-20, 2016, to repair leaks to your plumbing fixtures. For more information and resources, click here ...

Information on Lead in Drinking Water

Posted on 01/28/2016 at 07:10 PM

Recent news stories have raised questions about lead and other contaminants in drinking water across the country. In response, the American Water Works Association and the Water Research Foundation have posted helpful information about lead and coppe...

SJWC and Martha’s Kitchen Kick Off Thanksgiving in January

Posted on 01/06/2016 at 03:24 PM

For a seventh consecutive year, SJWC is partnering with Martha’s Kitchen to bring “Thanksgiving in January.”  On January 5, 2016, Rich Roth, CEO, presented Martha’s Kitchen with $7,500 to underwrite meals during the month of January.&nbs...

Beware of Scams

Posted on 12/10/2015 at 02:28 PM

As the holiday season approaches, please be aware of scams involving people posing as utility employees. These imposters may request payment during a visit or over the phone and threaten to shut off your water service for non-payment. They ...

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