Leak Repairs

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All water utilities experience leaks in their system from time to time. Leaks come in all shapes, sizes, and severity. The process to safely repair a leak involves many steps to ensure the safety of both personnel and the public.

When a leak is discovered, water company personnel are dispatched to the area to determine the type and severity of the leak. More severe leaks that may create dangerous conditions for the public are given a high priority for repair.

State of California law requires utilities to complete an Underground Service Alert (USA) before digging in the street. Once a USA is requested, other utilities are allowed up to 48 hours to mark the locations of their infrastructure including pipelines, conduits, cables, and other structures in and around the affected area. This standard practice ensures the safety and protection of our own personnel, the public, and other underground utilities. 

After the USA is completed, repairs are prioritized accordingly based on available resources. It can sometimes take many days to repair some leaks because of the availability of personnel and the volume and severity of leaks in the system.

All water utilities experience leaks in their systems and according to a recent study, the average US water utility loses approximately 20% of its water to leaks and fire protection. SJWC works very hard to minimize and quickly respond to leaks. Through very proactive water main replacement and leak repair programs, our water loss consistently averages about 7%, an incredible accomplishment considering the size and age of our water system.

At SJWC, our goal is to provide high quality water coupled with exceptional customer service. While we strive to repair leaks in the quickest manner possible, as you would expect, we must do so in a way that complies with the law, minimizes inconveniences to our customers, and is protective of our personnel, other utilities, and the public.

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