Emergency Insurance Plans

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Home Emergency Insurance Solutions provides OPTIONAL protection plans for homeowners should a leak or breakage occurs on their service lines. Many customers are not aware that they are responsible for the water and sewer service lines running to their homes. Protection plans from Home Emergency Insurance Solutions are optional and will not affect your utility service.

FREQUENTLY ASKED QUESTIONS

Q: Why is SJWC working with Home Emergency Insurance Solutions?

A: San Jose Water Company wants its customers to be informed about their options in the case of such an emergency. We encourage customers to learn more about the offering and determine if this product would be beneficial. The protection plans are optional and will not affect San Jose Water Company’s water service.

Q: Is SJWC endorsing Home Emergency Insurance Solutions?

A: Based on the research we have conducted, we believe Home Emergency Insurance Solutions is a solid and reputable company. They are currently working with dozens of utilities nationwide and locally to offer protection plans. Many we spoke with provided positive comments about the company. We encourage customers to learn more about their product and determine if it will be beneficial. Again, the product is completely optional and will not affect your utility service.

Q: Did SJWC provide customer information to Home Emergency Insurance Solutions?

A: We do not provide customer information to Home Emergency Insurance Solutions. The company secured customer information from publicly available data sources independently from San Jose Water Company. All customers who receive the offering are also advised and provided instructions on how to have their name removed from future mailings should they wish.

Q. Who can I call if I have questions about the mail piece?

A: Feel free to call Home Emergency Insurance Solutions with any questions you have about the mailing. Contact Home Emergency Insurance Solutions at 1-855-225-0348.

Q: Isn’t the utility responsible for my service line?

A: Per the California Public Utilities Commission regulations, San Jose Water Company is responsible for providing water service to the customer’s side of the meter. The customer is responsible for the pipe (service line) that runs from the meter to their house.

Q: Is this plan required for SJWC customers?

A: Again, this is a completely OPTIONAL protection plan available to customers. Those interested in protecting themselves from the inconvenience and potential high cost of water and sewer line repairs may benefit from learning more about the product. More information about the product is available at  www.sanjoseplans.com.

Q:  How can I remove my name from the mailing list?

A:  Please contact Home Emergency Insurance Solutions at 1-855-225-0348 or fill out this form