Privacy Policy

At San Jose Water Company ("SJWC," "we," "us" or "our"), we believe it is important to protect the privacy of our customers and guests. The following discloses our information gathering and dissemination practices for the website(s) located at www.sjwater.com or any successor site(s) (collectively the "Website"). SJWC reserves the right to change this policy at any time by posting a new privacy statement at this location. Therefore, you are responsible for periodically checking this privacy statement for changes. Your use of the Website is governed at all times by San Jose Water Company’s Terms of Use.

1. Collected Information and Usage:

SJWC collects and uses information you provide to us or that we learn from your use of the Website. We do not sell your personal information to others, nor do we share your personal information with third parties for their direct marketing purposes. We may share your personal information with others where it is necessary to complete a transaction, respond to an inquiry you submitted, or enforce our Terms of Use. SJWC collects and uses personal information from you in the following ways:

Personal Information You Submit to SJWC:

We do not obtain personal information about you when you visit our Website unless you choose voluntarily to provide such information. If you choose to enroll or register for our various services, submit an employment application, or submit an inquiry, you may be asked to provide personal information (e.g. account number, name, address, phone number, Social Security Number and email address). The personal information provided enables you to access our various services offered on the Website and helps SJWC to deliver better customer service. We may use your personal information to respond to an inquiry you submitted, provide our services, or keep you informed about SJWC and its services. Subject to certain nondisclosure obligations that we have pursuant to the rules and regulations of the California Public Utilities Commission, we may disclose pertinent information to certain sanitation utilities or to certain energy utilities. We may also disclose such information to debt collection agencies.

Unless otherwise provided herein, we will not disclose your personal information to third parties without your written consent (which may be obtained electronically, such as by email or click-to-accept), unless we reasonably believe the disclosure is essential to SJWC's business or to provide services to you, including but not limited to where such disclosure is necessary to (i) comply with applicable law or legal processes, (ii) collect unpaid bills, (iii) obtain and provide credit reporting information, or (iv) resolve disputes.

Automatically Collected Information:

SJWC automatically receives certain types of information whenever you interact with SJWC or use our services, such as your internet protocol address and browser type. While we collect or log this information, we generally do not identify you or match this information with your other personal information. We may use this information to (i) diagnose Website technical problems, (ii) facilitate your use of the Website, or (iii) track aggregate traffic patterns throughout the Website.

Cookies:

Cookies are text files that are placed on your hard drive by a website when you visit that website. Cookies identify your computer and record your preferences and other data about your visit to that site so that when you return to the site, the site knows who you are and can personalize your visit. SJWC may use cookies in general to collect information to determine how to improve our services by seeing which areas, features and services are most popular; to personalize the Website and make recommendations, as well as to improve the site experience; and to complete transactions you have requested.

2. Children's Privacy:

Children under 13 should not send any information about themselves to SJWC. If we learn that a child under 13 submits information through any part of the Website, we will attempt to delete this information as soon as possible. Because we do not knowingly collect any personal information from children under 13, we do not use or disclose such information to third parties.

3. Links to Third Party and Co-Branded Websites:

The Website may contain links to third party websites. Please be aware that SJWC is not responsible for and cannot control the information displayed on or privacy practices of these other sites. We encourage you to read the privacy policies for these other websites, as they may differ from ours.

4. Contact SJWC:

If you have any questions or concerns regarding SJWC's privacy policy, or would like to review or request a change to the personal information you have provided, please contact us at customer_service@sjwater.com.

Effective January 23, 2013