During a Natural Disaster
As was experienced during the Loma Prieta Earthquake and the December 1990 Freeze, the enormous volume of calls to our office prevents immediate response to each customer's call. If phones are busy, you may contact us via email: customer_service@sjwater.com. Please be patient as we will do our best to handle all incoming calls and emails as quickly as possible.
Telephone service or electricity may not be available following an emergency. If this happens, listen to a portable radio for updates on the water supply situation.
Our telephone number is (408) 279-7900. The emergency line is available 24 hours a day. We will be here to help!
You should be prepared to survive at least three to five days following an earthquake. The following is a partial list of things that will help.
- Cooking utensils
- Food for each family member. (Dehydrated camp food is light and stays fresh for many months.)
- Sanitary wipes
- Medical supplies (prescriptions, medication, eyeglasses, etc.)
- Spare cash
- Field handbook (for setting up shelters, etc.)
- Family pictures to help authorities locate lost family members
- Extra flashlight and batteries
- Extra sleeping bags
- Portable toilet
- Plastic bags for human waste
- Rope, plastic sheeting and duct tape for broken windows and other temporary repairs
- Goggles and dust masks for working around glass, dust and bacteria
- Crowbar to open jammed doors
- One-gallon containers of water that can easily be carried if you must evacuate
- Fire-resistant strong box for storing valuable papers
- Fire extinguisher