San Jose Water Company takes pride in the service we provide to our customers and our communities. To San Jose Water Company employees, Customer Service means we are available to answer your questions promptly, respond quickly to emergencies, provide a safe and reliable water supply, and much more.
Instructions for starting water service.
Identifying SJWC Employees & Safety precautions,
Requests for Service, Responsibility for Water Service Facilities.
Scheduled Shutdowns, Emergency Shutdown, Due to Non-Payment, What to Expect if Water Service has been Shut-off..
Information about emergency preparedness.
Reading Your Meter, How to Check for Leaks, Water Softeners, Hot Water Heaters, High/Low Water Pressure, Pressure Regulators, Determining Water Service Size.
How to Read Your Bill, Billing Concerns About Water Usage, Acceptable Payment Methods, Automatic Payment Service (APS) Application, Paperless Billing, Office and Payment Locations.
Program application and more information about San Jose Water Company's Water Rate Assistance Program for low-income households.