Customer Service

San Jose Water Company takes pride in the service we provide to our customers and our communities. To San Jose Water Company employees, Customer Service means we are available to answer your questions promptly, respond quickly to emergencies, provide a safe and reliable water supply, and much more.

• Starting Water Service

  Instructions for starting water service.

• Field Service

  Identifying SJWC Employees & Safety precautions,
  Requests for Service, Responsibility for Water Service Facilities.

• Service Interruptions

  Scheduled Shutdowns, Emergency Shutdown, Due to Non-Payment, What to Expect if Water Service has been Shut-off..

• Emergency Preparedness

  Information about emergency preparedness.

• General Information

  Reading Your Meter, How to Check for Leaks, Water Softeners, Hot Water Heaters, High/Low Water Pressure, Pressure Regulators, Determining Water Service Size.

• Billing Information

  How to Read Your Bill, Billing Concerns About Water Usage, Acceptable Payment Methods, Automatic Payment Service (APS) Application, Paperless Billing, Office and Payment Locations.

  Account Lookup - Look up your account information.
  Make A Payment - For your convenience you may make a payment on-line.

• Water Rate Assistance Program (WRAP)

  Program application and more information about San Jose Water Company's Water Rate Assistance Program for low-income households.

  WRAP Application in English, Spanish, or Vietnamese

  Mobile Home Park Application