EBill service stops the paper statement and you view your billing on-line.
You will receive an email each billing period advising you to view your new bill on-line.
You will be able to view any future bills, not past statements.
Did you receive a statement yet for this water account number? If not, you must first receive a statement before enrolling into EBill.
To enroll successfully, your name must be formatted the same way as it is formatted on your original statement. If you do not have a statement, you may verify this format with our Account Look-up feature
within this website.
Verify your water account number.
Payment on-line using our Epayment service and your checking account.
Payment on-line using your own bank. It can take 2-10 business days to appear on your account.
APS-Automatic Payment Service, where payment is deducted via your checking/savings account automatically, through us.
If you had previously enrolled into APS and now enrolled into EBill, your APS service will continue as it does currently.
If you enrolled into EBill and into APS (Automatic Payment Service) with an existing balance due prior to enrollment, any past balance will not automatically deduct. You will need to make payment in another Manner. Once APS is in effect, your statement will state DO NOT PAY.
Once enrollment has been processed, you can make payment via Epayment service and schedule payment to
process on your due date or immediately.
Log-in to EBill with your User ID and password. Go to the My Payments screen. Select the My Payment Accounts button. Select the "Add Bank Account" button. Complete your bank information and click on the
SAVE button.
Log-in to EBill with your User ID and password. Select My Profile tab. Remove the check mark located next to
the 'Turn Off Paper' box. Click on the Submit button. Or contact our office at 408-279-7900 or email us at: customer_service@sjwater.com.
EBill uses several methods to ensure that your information is secure:
UserID and Password: Your UserID and password are unique identifiers that only you know. As long as you
don't share your UserID and password with anyone, no one can view your bills or personal information.
SSL: EBill uses SSL (secure socket layers), which ensures that your connection and information are secure
from outside inspection.
Encryption: EBill uses 128-bit encryption to make your information unreadable as it passes over the Internet.
Automatic Sign Out: EBill automatically signs you out of a session if you are inactive for 20 minutes.
Computer security experts advise that you may put your information at risk when you use a public computer for personal business. While SJWC uses numerous security measures to protect your personal information on our website, the use of public computers may compromise the security of your information. Public computers include those in schools, libraries, Internet Cafe's, etc.
Home computer security may also be compromised, especially if the home computer is not protected by a firewall, anti-phish, and other tools for safe computing.
For maximum security you may want to avoid using public computers when enrolling or modifying your personal or banking information.
