Paperless Billing - Safe, Secure, and Free
How to sign up
To sign up for paperless billing, register for an account. You will be able to compare, download, and print billing data. Please see our paperless billing frequently asked questions for more information.
For you
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No more paper bills to sort and file
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See an exact copy of your bill, anytime
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Receive a reminder email when your bill is ready
For the environment
According to the PayItGreen Alliance, by having your bills delivered electronically and paying them online, your household can annually:
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Save 6 pounds of paper
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Save 23 pounds of wood
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Avoid producing 29 pounds of greenhouse gas emissions
Automatic Payments
If you prefer to have your bill automatically paid using your checking or savings account, please enroll in our automatic payment service (APS) and the full amount of your bill will be automatically deducted from your bank account approximately 21 days after you receive the bill.
Enroll only in APS
Fill out an automatic payment service application and send the application along with a voided check to:
San Jose Water Company
110 West Taylor Street
San Jose, CA 95196
Enroll in APS at the same time you enroll in paperless billing
While you are enrolling in paperless billing, you can fill out the optional center tab in the enrollment web form. Once you submit the form you will be enrolled in both paperless billing and APS.
Already enrolled in paperless billing, but not enrolled in APS?
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Login to your paperless billing profile.
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Select the APS Info link.
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Select the Click here to enroll link.
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Fill out the APS Enrollment form and push the "Enroll" button.
Need to update your banking information and you are not enrolled in paperless billing?
If you are already enrolled in the automatic payment service plan and your bank information has changed, please fill out an automatic payment service application and send the application along with a voided check to:
San Jose Water Company
110 West Taylor Street
San Jose, CA 95196
Need to update your banking information and you are already enrolled in paperless billing?
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Login to your paperless billing profile.
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Push the My Payment Accounts button right below the date.
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Push the Add Bank Account button.
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Fill out the Add Bank Account form and press the "Submit" button.
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After you have added the new bank account, you can delete the old account by pushing the "Delete" button on the My Payment Accounts page under "Action".
Pay Online
Online Payment Services
Many financial institutions allow you to pay your bill online. Contact your financial institution to sign up today.
One-time Payment
Paying your bill online is easy using your checking account. To make a one-time payment:
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Go to the one-time payment page.
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Provide your account number.
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Provide amount of payment.
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Provide routing and checking account number.
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Review your payment information and submit.
Pay by Mail
Mail checks to:
San Jose Water Company
110 W. Taylor Street
San Jose, CA 95110-2131
Use these helpful tips to ensure a smooth payment process:
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Please do not mail cash.
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Make checks payable to "San Jose Water Company".
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Please do not staple or tape your check to the payment coupon.
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Write your San Jose Water Company account number on the check.
Pay by Phone
Call (408) 279-7900 Monday-Friday between 8:00 AM and 5:30 PM and a customer service representative can assist you with paying your bill using your checking account.
To best assist you, please have the following pieces of information ready before calling:
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San Jose Water Company account number
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Bank account routing number
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Checking account number
Pay in Person
San Jose Water Comapny's Customer Service Department is located at:
110 West Taylor Street (map)
San Jose, CA 95110
Office hours are 8:00am to 5:30pm Monday-Friday. The office is closed on these holidays.
Acceptable payment methods include:
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Cash
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Check
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Money order
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Cashier's check
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Discover Card, Mastercard, or Visa
If paying with credit card, please bring a valid form of identification.
Outside of business hours, payments can be deposited in our door drop. Acceptable payment methods include:
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Cash
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Check
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Money order
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Cashier's check
Payments will be posted the following business day.