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Customer Service Survey HOW ARE WE DOING? San Jose Water Company strives for top notch customer service. In our ongoing effort to improve the service we provide to our customers, we have prepared a brief survey regarding our performance. Please take a few moments to complete this survey and forward it to our Customer Service Supervisor, Karen Walker. Please use the following rating scale: Outstanding / Excellent / Satisfactory / Needs Improvement / Poor and Unacceptable / N/A - Not Applicable Customer Information: Fields marked by * are required. Name:* Account No:* Email Address: Please rate our Customer Service Representative: Fields marked by * are required. How would you rate our speed in answering our call or helping you in our office? * Outstanding Excellent Satisfactory Needs Improvement Poor and Unacceptable N/A - Not Applicable How would you rate his or her helpfulness and tone? * Outstanding Excellent Satisfactory Needs Improvement Poor and Unacceptable N/A - Not Applicable How would you rate his or her listening skills? * Outstanding Excellent Satisfactory Needs Improvement Poor and Unacceptable N/A - Not Applicable How would you rate his or her ability to solve your problem? * Outstanding Excellent Satisfactory Needs Improvement Poor and Unacceptable N/A - Not Applicable What is the highest rating you would give our representative overall? * Outstanding Excellent Satisfactory Needs Improvement Poor and Unacceptable N/A - Not Applicable Please rate the Field personnel who came to the property: How would you rate the timeliness of his or her response to your request for service? Outstanding Excellent Satisfactory Needs Improvement Poor and Unacceptable N/A - Not Applicable If you made an appointment with our Field personnel, was he or she on time? Yes No N/A - Not Applicable If you made contact with our Field personnel, please answer the following questions: How would you rate his or her helpfulness and tone? Outstanding Excellent Satisfactory Needs Improvement Poor and Unacceptable N/A - Not Applicable How would you rate his or her listening skills? Outstanding Excellent Satisfactory Needs Improvement Poor and Unacceptable N/A - Not Applicable How would you rate his or her ability to solve your problem? Outstanding Excellent Satisfactory Needs Improvement Poor and Unacceptable N/A - Not Applicable What is the highest rating you would give to our Field representative, overall? Outstanding Excellent Satisfactory Needs Improvement Poor and Unacceptable N/A - Not Applicable Is there anything else we need to be aware of as to our performance? home | account lookup | view ebill / make a payment | contact us © 2008 San Jose Water Company privacy policy | terms of use